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Client Relationship Manager
il y a 2 semaines
We are currently looking for a **Client Relationship Manager **to support our growing operations in the **Client Relationship Management **department.
**Job Specification**
You will have to develop a deep understanding of the clients’ strategy, goals and future demands, being responsible for maintaining existing client book and ensuring that the revenues of the client portfolio grow, both in volume and in profitability.
You will achieve this by ensuring a high standard of service delivery and identifying growth opportunities.
- Relationship Management
- Building excellent long-term relationships with existing clients, maintaining regular exchange with them and advising them on how Apex can support their growth plans;
- Answering clients’ questions in a solution oriented manner;
- Collecting regular feedback from clients and share it with the internal teams as appropriate;
- Managing, monitoring and assuring client satisfaction;
- Collaborating with internal teams to address customers’ needs;
- Revenue Grow
- Identifying cross selling opportunities with existing clients;
- Assuring Apex is and remains client’s preferred partner;
- Client profitability
- Assessing and assuring client profitability;
- Assisting in cash collection;
- Monitoring scope of service;
**Skills required**
- Minimum a Degree in relevant field (financial services, business, economics, accounting);
- Minimum 6 years’ managerial operational experience in either fund, banking or corporate;
- Proven track record of meeting and exceeding targets;
- Background in customer service is a plus;
- Excellent communication and negotiation skills;
- Problem-solving attitude;
- Team player and good sense of humour;
- English and German language skills, French is an asset;
- Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce).
**What you will get in return**
- A genuinely unique opportunity to be part of an expanding large global business;
- A friendly, co-operative and supportive environment;
- An opportunity to work with complete Funds’ structures and multiple forms of legal entities;
- Training and development opportunities.
PID: 9670
