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Client Relationship Intern
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**About Apex**
Apex Group is a global financial services provider. We look to recruit bright, articulate and numerate personnel who unafraid of a challenge and are prepared to work hard and love what they do. We provide an internal training and evaluation program that will ensure you are equipped with the right experience and qualities to work with Apex's clients.
Life at Apex isn't just about the work you do, it's about embracing the culture and loving what you do. Every employee plays a part in making Apex who we are today and the more that we grow, the more important that becomes. Whatever your career path or specialism Apex ensures it rewards loyal and dedicated employees. The international nature of our business and global network of offices means that there are opportunities to broaden your life experiences and take both short-term or permanent relocation options.
We are currently looking for a **Client Relationship Intern **to support our growing operations in the **Client Relationship Management **department.
**Job Specification**
You will have to develop a deep understanding of the clients’ strategy, goals and future demands, being responsible for maintaining existing client book and ensuring that the revenues of the client portfolio grow, both in volume and in profitability.
You will achieve this by ensuring a high standard of service delivery and identifying growth opportunities.
- Relationship Management
- Building excellent long-term relationships with existing clients, maintaining regular exchange with them and advising them on how Apex can support their growth plans;
- Answering clients’ questions in a solution oriented manner;
- Collecting regular feedback from clients and share it with the internal teams as appropriate;
- Managing, monitoring and assuring client satisfaction;
- Collaborating with internal teams to address customers’ needs;
- Revenue Grow
- Identifying cross selling opportunities with existing clients;
- Assuring Apex is and remains client’s preferred partner;
- Client profitability
- Assessing and assuring client profitability;
- Assisting in cash collection;
- Monitoring scope of service;
**Skills Required**:
- Enrolled to a university in relevant field (financial services, business, economics, accounting);
- First experiences as Trainee in managerial operational experience in either fund, banking or corporate would be considered as a plus;
- Proven track record of meeting and exceeding targets;
- Background in customer service is a plus;
- Excellent communication and negotiation skills;
- Problem-solving attitude;
- Team player and good sense of humour;
- English is a must; German and French language skills is an asset;
- Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce).
**What you will get in return**
- A genuinely unique opportunity to be part of an expanding large global business;
- A friendly, co-operative and supportive environment;
- An opportunity to work with complete Funds’ structures and multiple forms of legal entities;
- Training and development opportunities.
