Dutch Speaking Customer Service Ambassador

il y a 7 heures


Luxembourg City Solar Screen International S.A. Temps plein

Solar Screen International S.A. is a leading European provider of adhesive solutions, specializing in window, walls, and furniture.

About Us

With over 40 years of industry presence, we have developed an expansive international network, comprising more than 5000 professional installers.

We are committed to superior service, product expertise, and innovation, which has led to double-digit growth annually over the last 6 years.

Job Description

This position involves working as part of a multicultural and dynamic team, reporting directly to the Customer Service Manager.

You will be the main point of contact for our customers in Belgium & Netherlands, ensuring they receive an excellent service experience.

Your responsibilities will include managing the entire order-to-cash process, processing customer requests, and coordinating internal follow-up actions.

Main Tasks:
  • Manage estimates, order intake and follow-up, payment, claims, and other related tasks.
  • Become the primary contact person for the customer and build a trusting relationship.
  • Process various customer requests and coordinate internal follow-up actions.
  • Coordinate with customers on lead follow-up for transferred leads.
  • Perform other tasks as needed to meet day-to-day needs.
Requirements:
  • Be perfectly fluent in Dutch and English; any other European language is a plus.
  • Have strong experience as a Customer Service Representative in a fast-paced environment.
  • Be able to handle stress effectively.
  • Ability to manage multiple tasks simultaneously.
  • Familiarity with MS Office and IT tools.
  • Predisposition towards teamwork and collaboration.
  • Flexibility and willingness to adapt to changing situations.
Benefits:
  • Work for a leading brand in its field.
  • Opportunity to join a dynamic and growing international company.
  • Flat organizational structure with room for initiative.
  • Brand new comfortable offices.
  • Comprehensive training and development opportunities.
  • Inclusive and collaborative work environment.

The estimated annual salary for this position is approximately €45,000 - €55,000, depending on experience and qualifications.



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