Customer Service Ambassador for Supply Chain and Procurement
il y a 5 jours
We are seeking a highly skilled CUSTOMER SERVICE AMBASSADOR to join our team at Ampacet Europe SA in Dudelange, Luxembourg.
Role Overview:The Customer Service Ambassador will be responsible for managing customer relationships, processing sales orders, and ensuring timely deliveries. The successful candidate will have excellent communication skills, a strong focus on customer satisfaction, and the ability to work effectively in a team environment.
Responsibilities:- Process all sales orders by liaising with various departments to ensure accurate information is provided to customers.
- Act as a liaison between customers, plants, and Sales Representatives to ensure all sales order special requirements are met.
- Maintain open orders and communicate with customers and Sales Representatives regarding delivery status and any changes.
- Create and update customer accounts, ensuring correct pricing is applied.
- Take action on customer complaints and requests for service, resolving issues promptly and satisfactorily.
- Bachelor's degree in International Business, Trade Relations or similar field.
- Previous experience in a customer-facing role.
- Service-oriented and quality-focused individual with excellent communication skills.
- Fluent Polish and English language proficiency (or French).
- Strong organizational and time management skills.
- Excellent telephone and written communication skills.
- A competitive salary of approximately €35,000 - €40,000 per annum.
- Ongoing training and development opportunities.
- A collaborative and dynamic work environment.
- The chance to work for a leading company in the plastics industry.
Ampacet Europe SA is an Equal Employment Opportunity employer and welcomes applications from diverse candidates.
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