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Customer Service Representative
il y a 1 mois
We are seeking a highly motivated and customer-focused individual to join our team as a Customer After-Sales Advisor. As a key member of our fleet management team, you will play a vital role in ensuring our clients receive exceptional service and support.
Key Responsibilities- Provide timely and effective assistance to our drivers, responding to their requests via phone and email.
- Accurately track client details and requests using our CRM systems.
- Understand the needs, experiences, and interests of our Leasys drivers to improve the client experience.
- Act as the 'Voice of the Customer' across the company, ensuring processes, communication, and tools are aligned with customer needs.
- Resolve and follow up on customer issues, collaborating with other departments as needed.
- Make proactive calls to drivers to offer our services.
- Perform additional tasks as requested by management.
- Take care of back-office activities.
- Customer satisfaction is your top priority.
- You are a team player with a positive attitude.
- You enjoy daily interactions with drivers and clients via phone and email.
- Fluency in French and Luxembourgish is mandatory; German and English are strong advantages.
- Experience in customer service is a plus.
- You are meticulous, diligent, and have a positive attitude.
- You are an active listener and an effective communicator.
- You work efficiently and handle administrative tasks without getting bored.
- You have a problem-solving mindset and can handle stress well.
- You are flexible, adaptable, and have an open, mature mindset.
- Your excellent teamwork skills and hands-on mentality complete your profile.
- A permanent contract in a company specializing in fleet management.
- A stimulating work environment with a young, dynamic atmosphere.
- Opportunities to give and receive feedback, share ideas, and contribute to the business.
- A culture that values your insights into customer needs.
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
