Customer Service Representative

il y a 4 semaines


Leudelange, Esch-sur-Alzette, Luxembourg Vanbreda Risk & Benefits Temps plein
Description de la Fonction

En tant que Customer Service Representative, vous êtes l'interlocuteur et la personne de confiance des clients qui vous sont confiés. Vous répondez, par téléphone ou par écrit, à toutes les questions de vos clients. Vous aidez à chercher des solutions aux problèmes éventuels et conseillez chaque fois que cela est possible. Grâce aux excellents services que vous rendez à vos clients, vous établissez une relation de confiance à long terme.

Responsabilités
  • Assurer le suivi administratif des dossiers d'assurance de vos clients.
  • Gérer la gestion complète des polices tout au long de la vie du contrat.
  • Travailler en étroite collaboration avec les compagnies d'assurances.
Profil

Nous recherchons quelqu'un qui maîtrise l'anglais et le français, l'allemand étant un grand atout. Vous disposez déjà d'une expérience ou un diplôme dans le domaine de l'assurance. Vous êtes orienté vers le service aux clients et vous possédez des qualités d'écoute et d'empathie de façon à pouvoir répondre aux questions des clients et résoudre leurs difficultés.

Compétences
  • Maîtrise de l'anglais et du français.
  • Expérience ou diplôme dans le domaine de l'assurance.
  • Qualités d'écoute et d'empathie.
Nous vous proposons

Une entreprise solide qui sait que ses collaborateurs sont son principal atout. Une ambiance de travail agréable qui laisse place à l'autonomie, à l'initiative et au développement. Un management accessible qui vous aidera à prendre vos marques. Une formation initiale adéquate et un large éventail de possibilités de formation continue. Une culture d'entreprise inclusive, une mentalité pratique et des lignes de communication courtes. Des horaires de travail flexibles. La possibilité de télétravailler au maximum 50% de votre temps sous les limites de l'organisation du travail et réglementaires pour les frontaliers. Un système de partage et de réservation de parkings qui vous permet de vous garer régulièrement et gratuitement au bureau. Une rémunération attrayante comprenant des avantages extracontractuels.



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