Claims & Customer Service Manager (M/F)
Il y a 2 mois
Description
Foyer Global Health was established in 2014 and is the specialist brand for globally mobile people from Luxembourg's leading insurance company Foyer.
Since its foundation, Foyer has become Luxembourg's primary insurance. Today, the European Union poses many new challenges while at the same time opening up a host of new opportunities. In an increasingly competitive market, the Foyer Group remains true to its values: Trust, Excellence, Innovation, Integrity, Independence
In this position you will directly report to a team leader within the Claims department. The overall goal of this role is to provide flawless support and accurate information to individual and corporate clients, with a focus on the Swiss/French cross-border clientele.
As we are providing our services in English, German, Spanish, French and Dutch, you will be part of an international and multilingual team.
**Your responsibilities**:
- Answer incoming telephone calls from clients, brokers, partners or providers accurately and professionally to facilitate the achievement of a high level of client satisfaction;
- Make follow up calls to clients and internal departments and build a rapport with each client;
- Respond to client and broker inquiries accurately and professionally and if necessary, liaise with other departments in the company or our offices worldwide for support to ensure an efficient and professional response is given to achieve client satisfaction and retention;
- Commit to the department's service standards affecting turnaround times;
- Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients;
- Participate in departmental medical training to expand knowledge of medical terminology and procedures;
- Other Ad hoc duties
**Your profile**:
- Solid knowledge and experience of international health insurance business, especially of the French market (5 years and above)
- Thorough understanding of customer service processes
- ** Good medical understanding**:
- Outstanding communication skills, both verbally and in writing.
- Ability to clearly and comprehensibly outline complex issues
- Positive attitude and strong desire to meet client demands.
- Ability to work efficiently within an international team environment as well as to work under pressure while still submitting high quality results
- Honesty and integrity are further behavioral competencies required
- ** A very good command of at English and French**. Each additional language is considered an advantage
**We offer**:
By joining our Group, you will benefit from the following advantages, among others:
- A multicultural, learning and innovative work environment,
- Flexible working hours,
- The benefits of a large group with the flexibility of an SME.
- The possibility of homeworking
- A company restaurant at preferential rates,
- A gym with a trainer,
- Hospitalization and group insurance
- Concierge service
Langues French English Education Bachelor Expériences professionnelles 5+ years
-
Claims and Customer Service Manager
il y a 3 semaines
Leudelange, Esch-sur-Alzette, Luxembourg Foyer Assurances Temps pleinFoyer Assurances, a leading insurance company, is seeking a skilled Claims and Customer Service Manager to join its team. This role is a great opportunity for individuals who are passionate about delivering exceptional customer service and have a strong understanding of international health insurance.Key Responsibilities:Provide accurate and professional...
-
Claims and Customer Service Operations Manager
il y a 6 jours
Leudelange, Esch-sur-Alzette, Luxembourg Foyer Assurances Temps pleinJob DescriptionFoyer Assurances is a leading insurance company in Luxembourg, providing globally mobile people with comprehensive health insurance solutions.We are seeking an experienced Claims and Customer Service Manager to join our team. This role will be responsible for ensuring seamless support and accurate information to individual and corporate...
-
Claims & Customer Service manager (M/F)
il y a 3 semaines
Leudelange, Luxembourg Foyer Assurances Temps pleinFoyer Global Health was established in 2014 and is the specialist brand for globally mobile people from Luxembourg's leading insurance company Foyer. Since its foundation, Foyer has become Luxembourg's primary insurance. Today, the European Union poses many new challenges while at the same time opening up a host of new opportunities. In an increasingly...
-
Claims Manager
il y a 1 mois
Leudelange, Luxembourg Foyer Temps pleinDescription Foyer Global Health was established in 2014 and is the specialist brand for globally mobile people from Luxembourg's leading insurance company Foyer. Since its foundation, Foyer has become Luxembourg's primary insurance. Today, the European Union poses many new challenges while at the same time opening up a host of new opportunities. In an...
-
Claims Auditor for An International Dedicated Team
Il y a 6 mois
Leudelange, Luxembourg Baloise Temps plein**Votre job en bref**: Une culture d'entreprise solide qui fait des collaborateurs sa priorité. Joignez-vous à nous. **Ce qui vous attend**: Are you eager to join an international team dedicated to the development of a novel Pan-European business branch in embedded insurance? Do you have an entrepreneurial spirit? Do you have a strong expertise you can...
-
Conseiller en Indemnisation Specific Claims
Il y a 6 mois
Leudelange, Luxembourg Foyer Temps pleinDescription Sur un marché de plus en plus concurrentiel, le Groupe Foyer reste fidèle à ses valeurs : Confiance, Excellence, Innovation, Intégrité, Indépendance. Dans le cadre du développement de ses activités, Foyer Assurances recherche pour sa Direction Opérationnelle, un(e) **Conseiller en Indemnisation (h/f/n) rattaché(e) au responsable du...
-
Customer Service Representative
il y a 4 semaines
Leudelange, Esch-sur-Alzette, Luxembourg Leasys Luxembourg Temps pleinAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer After-Sales Advisor. As a key member of our fleet management team, you will play a vital role in ensuring our clients receive exceptional service and support.Key ResponsibilitiesProvide timely and effective assistance to our drivers, responding to...
-
Customer Service Representative
il y a 4 semaines
Leudelange, Esch-sur-Alzette, Luxembourg Bâloise Assurance Luxembourg Temps pleinCustomer Contact Center AgentYour Role:As a Customer Contact Center Agent, you will be the primary point of contact for our customers, providing them with support and assistance via phone and in-person. You will be responsible for answering customer inquiries, resolving issues, and offering personalized advice on our insurance products.Your...
-
Customer Service Representative
il y a 4 semaines
Leudelange, Esch-sur-Alzette, Luxembourg Vanbreda Risk & Benefits Temps pleinDescription de la FonctionEn tant que Customer Service Representative, vous êtes l'interlocuteur et la personne de confiance des clients qui vous sont confiés. Vous répondez, par téléphone ou par écrit, à toutes les questions de vos clients. Vous aidez à chercher des solutions aux problèmes éventuels et conseillez chaque fois que cela est possible....
-
Customer Service Representative
il y a 4 semaines
Leudelange, Esch-sur-Alzette, Luxembourg Bâloise Assurance Luxembourg Temps pleinYour role as a Customer Service Representative at B\u00e5loise Assurance Luxembourg involves providing exceptional support to our customers over the phone and at the counter. You will be the first point of contact, answering their questions, and offering personalized advice. Your knowledge of insurance products will be developed within a close-knit team, and...
-
Customer Service Representative
il y a 2 semaines
Leudelange, Esch-sur-Alzette, Luxembourg Vanbreda Risk & Benefits Temps pleinDescription de la fonctionEn tant que Customer Service Representative, vous êtes l'interlocuteur et la personne de confiance des clients qui vous sont confiés.Vos responsabilités incluent la prise en charge des clients, la résolution de problèmes et la fourniture de conseils.Vous assurez également le suivi administratif des dossiers d'assurance...
-
Customer Service Representative Assurance Particuliers
il y a 4 semaines
Leudelange, Esch-sur-Alzette, Luxembourg Vanbreda Risk & Benefits Temps pleinDescription de l'offre d'emploiNous recherchons un Customer Service Representative pour rejoindre notre équipe de gestionnaires spécialisés dans les assurances des particuliers.Compétences requisesMaîtrise de l'anglais et du françaisConnaissance de l'allemand un atoutExpérience ou diplôme dans le domaine de l'assuranceOrienté...
-
Insurance Customer Service Representative
il y a 2 semaines
Leudelange, Esch-sur-Alzette, Luxembourg Bâloise Assurance Luxembourg Temps pleinRole OverviewYour key responsibilities as an Insurance Customer Service Representative will involve providing exceptional support to our clients over the phone and in-person.You will be the first point of contact for our customers, answering their questions and offering personalized advice on our insurance products.As part of our dynamic and close-knit team,...
-
Underwriting Manager for an international dedicated team
Il y a 6 mois
Leudelange, Luxembourg Bâloise Assurance Luxembourg Temps pleinAre you eager to join an international team dedicated to the development of a novel Pan-European business branch in embedded insurance? Do you have an entrepreneurial spirit? Do you have a strong expertise you can bring to the table? Baloise invites you to join in this innovative and thrilling adventure! At Baloise we play the agility card to the full and...
-
Underwriting Manager for An International Dedicated
Il y a 5 mois
Leudelange, Luxembourg Baloise Temps plein**Votre job en bref**: Une culture d'entreprise solide qui fait des collaborateurs sa priorité. Joignez-vous à nous. **Ce qui vous attend**: Are you eager to join an international team dedicated to the development of a novel Pan-European business branch in embedded insurance? Do you have an entrepreneurial spirit? Do you have a strong expertise you can...
-
Key Account Manager Germany speaking
il y a 3 semaines
Leudelange, Luxembourg Foyer Assurances Temps pleinFoyer Global Health was established in 2014 and is the specialist brand for globally mobile people from Luxembourg's leading insurance company Foyer. Since its foundation, Foyer has become Luxembourg's primary insurance. Today, the European Union poses many new challenges while at the same time opening up a host of new opportunities. In an increasingly...
-
Client Service Officer
il y a 1 mois
Leudelange, Luxembourg Foyer Temps pleinDescription Foyer Global Health was established in 2014 and is the specialist brand for globally mobile people from Luxembourg's leading insurance company Foyer. Since its foundation, Foyer has become Luxembourg's primary insurance. Today, the European Union poses many new challenges while at the same time opening up a host of new opportunities. In an...
-
Conseiller en Indemnisation
il y a 1 mois
Leudelange, Luxembourg Foyer Temps pleinDescription Sur un marché de plus en plus concurrentiel, le Groupe Foyer reste fidèle à ses valeurs : Confiance, Excellence, Innovation, Intégrité, Indépendance. Dans le cadre du développement de ses activités, Foyer Assurances recherche pour sa Direction Opérationnelle, un(e) **Conseiller en Indemnisation (h/f/n) rattaché(e) au responsable du...
-
Legal Counsel Investment Sector
Il y a 5 mois
Leudelange, Luxembourg Talenteeds Temps pleinTalenteeds is an international recruitment firm using digital tools to streamline the recruitment of executives and experts on permanent contracts. Want to know more? Apply! Write your career stories with us and tell us your successful paths About our client Our client is close to its customers and collaborators. It has always innovated to meet the growing...
-
Medical Case Manager
Il y a 2 mois
Leudelange, Luxembourg Foyer Assurances Temps pleinGoal Foyer Global Health was established in 2014 and is the specialist brand for globally mobile people from Luxembourg's leading insurance company Foyer.Since its foundation, Foyer has become Luxembourg's primary insurance. Today, the European Union poses many new challenges while at the same time opening up a host of new opportunities.In an increasingly...
