Client Service Officer
Il y a 2 mois
Jetfly is a shared business aviation company based in Luxembourg on behalf of 450 co-owners. Our fleet is composed of 60 Pilatus aircraft (PC12 and PC24). The Pilatus has come to exemplify the unique combination of Swiss engineering and dedicated craftsmanship, yielding a superior flight, passenger and operator experience that is truly beyond comparison. Also a brand-new aircraft has recently joined our fleet: the Cirrus SF50, the world's first single-engine private jet. Our company is a leader in its business and provides a high quality of service which has earned it a reputation in Europe. The headquarters is in Luxembourg at the Airport, and we employ more than 450 people.
As Jetfly is going through a significant growth period, we are looking for an energetic and motivated **Booking Agent** to reinforce our Client Service department. As Booking Agent, you will be the key point of contact for all co-owners requests.
**Responsibilities**
- Assist and advice our co-owners with their questions and requests (information, flight booking, problems,).
- Make reservations for our co-owners based on their various requirements.
- Provide support to customers who may need to amend or cancel a reservation.
- Sort out any issues, diagnose and find solutions concerning any query.
- Communicate in an effective way with all concerned departments (Flight Planning, Operations, Pilots, etc.).
- Maintain a high quality service to our co-owners.
**Profile**
- A first successful experience with relational/commercial responsibilities and exposure to high ranking customers.
- An excellent level of English and French, German or any other European language is considered as an asset.
- Excellent command of MS Office.
- Excellent communication and organizational skills.
- Attention to details.
- Team work minded.
- Ability to work under pressure and to work flexible hours according to operations needs.
The working schedule is a "morning/day/evening" shift (nights excluded) over all week days (including Sundays and legal holidays).
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