IT Support Specialist
il y a 4 semaines
The Luxembourg Institute of Health is seeking a skilled IT Support Specialist to join their team. As an IT Support Specialist, you will be responsible for the operational management of computing equipment, including installation, maintenance, and troubleshooting. You will also be responsible for managing the network and providing support to users in their daily activities.
Key Responsibilities:
- Handle, track, and escalate calls related to IT issues.
- Participate in the help desk by responding promptly to support requests from users, analyzing issues, and providing appropriate solutions.
- Conduct analysis, testing, and installation of company end-user devices, including PCs, laptops, printers, tablets, and smartphones.
- Perform daily team operations tasks such as email management, software and access management, and follow-up on assigned support requests with end-users and/or suppliers.
- Manage the network by creating and maintaining user accounts according to established security procedures.
- Update the software and hardware inventory.
- Oversee software deployment using SCCM.
- Administer VOIP and conference systems (Cisco) and manage antivirus software (Eset) daily.
- Provide daily reports to the IT Helpdesk Coordinator.
- Conduct user training and prepare documentation.
Requirements:
- Technical degree in computer science (preferably a three-year higher education program).
- Minimum of 5 years' experience in managing computing equipment or providing helpdesk support.
- Strong organizational skills, team player, curious, flexible, with excellent analytical and problem-solving abilities, good interpersonal skills, and a helpful attitude.
- Excellent communication skills, with the ability to adjust to the technical level of the audience and explain complex concepts clearly.
- Eagerness to continually learn new skills, processes, technologies, and product knowledge.
- Proficient knowledge of SCCM current branch, including deployment, administration, configuration, troubleshooting, and maintenance in an enterprise environment.
- Understanding of networks, including IP, routing, firewalls, VPN, VOIP, WIFI, etc.
- Language skills: fluent in French and English. Knowledge of another European Union language is an asset.
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