IT Support Technician
Il y a 2 mois
Acteur majeur des télécoms et opérateur national du service postal et financier postal, le groupe POST Luxembourg est un pilier incontournable de l'économie luxembourgeoise.
Le Département IT de POST Luxembourg fournit et gère les services end-to-end informatiques permettant aux différentes entités de l'entreprise d'assurer leurs processus business.
Pour renforcer ses services et son expertise en suivi de production IT, POST Luxembourg recherche actuellement pour une durée déterminée de 12 mois un(e) IT Support Technician - CDD (m/f/n)
Description du poste :
Vos missions
- Assurer le support utilisateur à distance ou sur site via le service desk
- Réaliser les travaux d'installation, de remplacement et de configuration des équipements et logiciels IT pour POST
- Installer les câbles et configurer le matériel ainsi que les logiciels
- Diagnostiquer les défaillances et proposer des solutions d'amélioration
- Effectuer la maintenance régulière des composants matériels et logiciels
- Maintenir à jour l'inventaire
- Communiquer efficacement avec les utilisateurs finaux et les clients
- Être titulaire d'un diplôme Bac à Bac+2 en informatique, avec un minimum de 2 ans d'expérience service desk ou dans un domaine connexe
- Avoir des connaissances approfondies de plusieurs logiciels informatiques, notamment Windows Workstation, avec des compétences de base en Active Directory étant un atout
- Faire preuve de rigueur dans la gestion des tickets et suivi des procédures
- Avoir un esprit d'analyse et de synthèse
- Savoir définir et gérer les priorités de manière autonome
- Avoir le sens de l'écoute pour optimiser la satisfaction du client interne
- Maitriser parfaitement le français et l'anglais, l'allemand ou le luxembourgeois étant un atout
Niveau d'étude : Bac ou équivalent
Expérience professionnelle : 2-3 ans
Date de début du contrat : 08-11-24
Durée du contrat : De 1 à 12 mois
APCT1_LU
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