Card Fraud Analysis Officer

il y a 3 semaines


Luxembourg Findel Airport ING Temps plein

Cards Fraud Prevention & Claims Management Officer - VISA

As part of the reinforcement of its Payments department, ING Luxembourg is looking for a VISA officer from March for an open-ended contract.

The Visa department is part of the Payments department, which is responsible for processing all types of payment at the Bank. In the Visa department, you will be in charge of fraud prevention and the processing of claims relating to payments.

Job description
- Review alerts/incidents relating to suspicious transactions with our customer to confirm or deny whether or not these alerts/incidents are of fraudulent origin;
- Handle customer complaints with a view to rectifying the damage caused & escalate disputes in an efficient and timely manner, i.e. within the agreed deadlines, and to take the necessary steps to recover funds;
- Take charge of the process of preventing and dealing with payment card fraud in collaboration with electronic payment operators;
- Manage fraud-related administrative obligations, such as regulatory and other reporting, in accordance with internal procedures in line with Visa Inc. policies and our legal or law enforcement obligations;
- Directing customers to the appropriate services.

**Profile**:

- Competencies/Behaviour_ :_
- Fluency in French and in English is mandatory, knowledge of Luxembourgish and/or German will be considered an important asset.
- Ability to take initiatives, responsibilities and anticipate;
- Effective communication skills to convey safety concepts to technical and non-technical stakeholders;
- Rigor & precision;
- Customer/result orientation;
- Strong team spirit;
- Ability to learn and transmit it;
- Keep abreast of new threats and new security technologies to better understand fraud;
- Experience:_
- Bachelor’s degree with a focus on economics, finance or sciences.;
- Around 2+ years in similar matter;
- Experience with card schemes or mindset for Anti Fraud domain;
- Ability to work with different computer systems/programs;
- Knowledge of banking environment is appreciated.

Your working environment

With over 900 employees in the Grand Duchy and thanks to the combination of our local presence and the strength of a robust multinational like ING, we offer our personal and business customers a wide range of solutions through the channel of their choice. ING is a global bank with a strong European base.

53,000 employees serve around 38.4 million customers, corporate clients and financial institutions in over 40 countries.

Operating in the Grand Duchy of Luxembourg since 1960 as a universal and accessible bank, our products include savings, payments, investments, loans and mortgages for retail and private banking customers, whom we sever serve online and through our network of branches.

For our Wholesale Banking clients, we provide lending, sustainable finance, payment & cash management and fund services. In order to strengthen its Payments department, ING Luxembourg is looking for a Cards Fraud Prevention & Claims Management officer on a permanent contract.


  • Cards Fraud Prevention

    il y a 2 semaines


    Luxembourg, Luxembourg ING Temps plein

    **Cards Fraud Prevention & Claims Management Trainee (M/F)**Dans le cadre du renforcement de son département Paiements, ING Luxembourg recherche **:un(e) stagiaire Cards Fraud Prevention & Claims Management **à partir de Juiln 2023 pour une durée de 6 mois minimum.Le département Paiements est en charge du traitement de tous les types de paiements de la...

  • Cards Fraud Prevention

    il y a 4 semaines


    Luxembourg ING Temps plein

    **Cards Fraud Prevention & Claims Management Trainee (M/F)** Dans le cadre du renforcement de son département Paiements, ING Luxembourg recherche **:un(e) stagiaire Cards Fraud Prevention & Claims Management **à partir de Juiln 2023 pour une durée de 6 mois minimum. Le département Paiements est en charge du traitement de tous les types de paiements de...

  • Cards Fraud Prevention

    il y a 1 semaine


    Luxembourg ING Temps plein

    Cards Fraud Prevention & Claims Management TraineeDans le cadre du renforcement de son département Paiements, ING Luxembourg recherche : un(e) stagiaire Cards Fraud Prevention & Claims Management à partir de Aout 2024 pour une durée de 6 mois minimum. Le département Paiements est en charge du traitement de tous les types de paiements de la Banque...

  • Fraud Operations Analyst

    il y a 2 semaines


    Luxembourg, Luxembourg Satispay Temps plein

    Our CompanySatispay is an Italian Scale-up operating in the mobile payment industry. Having created a payment system independent from debit and credit cards, Satispay allows users to pay stores or friends from their smartphone. Our offices are in Milan and Luxembourg City.More than just an App, Satispay is a Company, a group of creative, curious,...

  • Safe Business Officer

    il y a 2 semaines


    Luxembourg ING Temps plein

    **Safe Business Officer (1st Line Non-Financial Risk Officer)-** **Fraud** **Risk - CDI** Are you looking for An exciting and polyvalent risk function in the business with focus on Fraud Risk? **Your role & work environment** You will be part of the Safe Business Office team, a highly dynamic & demanding environment, requiring a multi-disciplinary...


  • Luxembourg, Luxembourg European Investment Bank Temps plein

    The EIB, the European Union's bank is seeking to recruit for its Inspectorate General Directorate (IG), Fraud Investigation Division (IN), Fraud Investigations - Prevention and Detection Unit (PREVENTION&DETECTION) at its headquarters in Luxembourg, an (Associate) Fraud Risk Specialist/Investigator.This is a full-time position at grade 4/5 for which the EIB...


  • Luxembourg European Investment Bank Temps plein

    The **EIB**, the European Union's bank is seeking to recruit for its Inspectorate General Directorate (IG), Fraud Investigation Division (IN), Fraud Investigations - Prevention and Detection Unit (PREVENTION&DETECTION) at its headquarters in Luxembourg, an **(Associate) Fraud Risk Specialist/Investigator*.** **This is a full-time position at grade 4/5 for...


  • Luxembourg, Luxembourg European Investment Bank Temps plein

    The EIB, the European Union's bank, is seeking to recruit for its Inspectorate General Directorate (IG), Fraud Investigation Division (IN), Fraud Investigations - Prevention and Detection Unit (PREVENTION&DETECTION), at its headquarters in Luxembourg, an (Associate) Fraud Risk Specialist/Investigator .This is a full-time position at grade 4/5 for which the...

  • Business Analyst

    il y a 7 jours


    Luxembourg Findel Airport ING Temps plein

    Business analyst - Securities Position Overview: We are actively seeking a skilled and motivated business analyst with expertise in investments to join our diverse and inclusive team Savings, Investments & Client Advice. As a business analyst, you will play a crucial role in analysing, improving, and streamlining our securities back office processes...

  • Senior Auditor

    il y a 4 semaines


    Luxembourg Banque Internationale à Luxembourg (BIL) Temps plein

    Founded in 1856, Banque Internationale à Luxembourg is the oldest multi-business bank in the Grand Duchy. From its foundation, the BIL has always played an active role in the development of the Luxembourg economy. It currently operates in retail, private and corporate banking, as well as on major capital markets. Employing more than 2 000 people, BIL is...


  • Luxembourg European Investment Bank Temps plein

    **_This position is based at our Luxembourg headquarters and requires regular office presence. _**_The EIB offers you the opportunity to live and work in a truly international and multi-cultural environment. We also offer relocation support. _The **EIB**, the European Union's bank is seeking to recruit for its Inspectorate General Directorate,...

  • Business Analyst

    il y a 7 jours


    Luxembourg Findel Airport ING Temps plein

    Business Analyst - Investments Position Overview: We are actively seeking a skilled and motivated business analyst with to join our diverse and inclusive team Savings, Investments & Client Advice. As a business analyst, you will play a crucial role in managing our investment products and processes following the ING Way of Working principles. Your in-depth...


  • Luxembourg Mangopay Temps plein

    At Mangopay, our mission is to power the payment infrastructure and payment operations of the world's biggest and most exciting marketplaces & platforms. We provide marketplaces and platforms with powerful modular payment and regulatory solutions. Since 2013, we have enabled the success of some of the biggest names in e-commerce, retail, and cutting-edge...

  • Risk Officer

    il y a 2 semaines


    Luxembourg Findel Airport Convera Temps plein

    As a Risk Officer with Convera, based in our Luxembourg office, you will be responsible for the risk management program at Convera Europe that is designed to help Authorized management take informed decision as they plan and execute on their business plan.You will be responsible for the risk management program at Convera Europe, that is designed to help...

  • Information Security Officer

    il y a 4 semaines


    Luxembourg Findel Airport ING Temps plein

    Information Security Officer In order to strengthen the delivery organisation, ING Luxembourg is looking for an Information Security Officer on a temporary contract bases. Job description: Your mission will be to reinforce a team of Security Officers in order to maintain the bank within its IT risk appetite and participate in the implementation of the DORA...

  • Risk Officer Internship

    Il y a 2 mois


    Luxembourg Findel Airport ING Temps plein

    As a Fund Risk Officer Intern, you will contribute to the roles and responsibilities of the Risk Management (RM) function. You will be asked to assist the team in various controls, such as: - Participate and support in any projects linked to the ManCo for which the support of the Risk Management Function is required; - Review and analysis of fund risk...

  • Information Security Officer

    il y a 2 semaines


    Luxembourg Findel Airport ING Temps plein

    Information Security OfficerIn order to strengthen the delivery organisation, ING Luxembourg is looking for an Information Security Officer on a temporary contract bases.Job description:Your mission will be to reinforce a team of Security Officers in order to maintain the bank within its IT risk appetite and participate in the implementation of the DORA...

  • Senior Compliance Officer

    il y a 4 semaines


    Luxembourg RecSel International Ltd Temps plein

    Our client, a leading international asset management group, is looking for a Senior level compliance officer to join their Luxembourg HQ to help support the Chief Compliance Officer. The focus of this role will be on developing internal controls and procedures to ensure the business adheres to regulations, and will ensure that appropriate compliance-related...

  • Safe Business Officer

    il y a 2 semaines


    Luxembourg, Luxembourg ING Temps plein

    Safe Business Officer (1st Line Non-Financial Risk Officer)- Fraud Risk - CDIAre you looking forAn exciting and polyvalent risk function in the business with focus on Fraud Risk?Your role & work environmentYou will be part of the Safe Business Office team, a highly dynamic & demanding environment, requiring a multi-disciplinary approach on the organization....

  • Risk Officer Internship

    il y a 2 semaines


    Luxembourg Findel Airport ING Temps plein

    As a Fund Risk Officer Intern, you will contribute to the roles and responsibilities of the Risk Management (RM) function.You will be asked to assist the team in various controls, such as: Participate and support in any projects linked to the ManCo for which the support of the Risk Management Function is required; Review and analysis of fund risk metrics,...