Card Fraud Analysis Officer

Il y a 5 mois


Luxembourg Findel Airport ING Temps plein

Cards Fraud Prevention & Claims Management Officer - VISA

As part of the reinforcement of its Payments department, ING Luxembourg is looking for a VISA officer from March for an open-ended contract.

The Visa department is part of the Payments department, which is responsible for processing all types of payment at the Bank. In the Visa department, you will be in charge of fraud prevention and the processing of claims relating to payments.

Job description
- Review alerts/incidents relating to suspicious transactions with our customer to confirm or deny whether or not these alerts/incidents are of fraudulent origin;
- Handle customer complaints with a view to rectifying the damage caused & escalate disputes in an efficient and timely manner, i.e. within the agreed deadlines, and to take the necessary steps to recover funds;
- Take charge of the process of preventing and dealing with payment card fraud in collaboration with electronic payment operators;
- Manage fraud-related administrative obligations, such as regulatory and other reporting, in accordance with internal procedures in line with Visa Inc. policies and our legal or law enforcement obligations;
- Directing customers to the appropriate services.

**Profile**:

- Competencies/Behaviour_ :_
- Fluency in French and in English is mandatory, knowledge of Luxembourgish and/or German will be considered an important asset.
- Ability to take initiatives, responsibilities and anticipate;
- Effective communication skills to convey safety concepts to technical and non-technical stakeholders;
- Rigor & precision;
- Customer/result orientation;
- Strong team spirit;
- Ability to learn and transmit it;
- Keep abreast of new threats and new security technologies to better understand fraud;
- Experience:_
- Bachelor’s degree with a focus on economics, finance or sciences.;
- Around 2+ years in similar matter;
- Experience with card schemes or mindset for Anti Fraud domain;
- Ability to work with different computer systems/programs;
- Knowledge of banking environment is appreciated.

Your working environment

With over 900 employees in the Grand Duchy and thanks to the combination of our local presence and the strength of a robust multinational like ING, we offer our personal and business customers a wide range of solutions through the channel of their choice. ING is a global bank with a strong European base.

53,000 employees serve around 38.4 million customers, corporate clients and financial institutions in over 40 countries.

Operating in the Grand Duchy of Luxembourg since 1960 as a universal and accessible bank, our products include savings, payments, investments, loans and mortgages for retail and private banking customers, whom we sever serve online and through our network of branches.

For our Wholesale Banking clients, we provide lending, sustainable finance, payment & cash management and fund services. In order to strengthen its Payments department, ING Luxembourg is looking for a Cards Fraud Prevention & Claims Management officer on a permanent contract.


  • Fraud Analyst

    il y a 1 mois


    Luxembourg Deriv Temps plein

    Job Information Job Opening ID - ZR_1157_JOB Date Opened - 09/10/2024 Industry - Payments Solutions & Integrations Job Type - Full time City - Birkirkara Country - Luxembourg As a Fraud Analyst at Deriv, you will monitor the transactions and activities on our clients’ accounts to identify and track suspicious or high-risk transactions or activities....

  • Wealth Analysis

    Il y a 2 mois


    Luxembourg Findel Airport ING Temps plein

    As part of the strengthening of its Private Banking business, ING Luxembourg is looking for a Wealth Analysis & Planning Specialist. We wish to strengthen our team in the different markets where we are active: Belgian, French, Luxembourg and international (notably UK, Spain). Your work environment: ING is a financial institution of Dutch origin that offers...

  • Business Analyst

    Il y a 5 mois


    Luxembourg Findel Airport ING Temps plein

    Business analyst - Securities Position Overview: We are actively seeking a skilled and motivated business analyst with expertise in investments to join our diverse and inclusive team Savings, Investments & Client Advice. As a business analyst, you will play a crucial role in analysing, improving, and streamlining our securities back office processes...

  • Business Analyst

    Il y a 5 mois


    Luxembourg Findel Airport ING Temps plein

    Business Analyst - Investments Position Overview: We are actively seeking a skilled and motivated business analyst with to join our diverse and inclusive team Savings, Investments & Client Advice. As a business analyst, you will play a crucial role in managing our investment products and processes following the ING Way of Working principles. Your in-depth...


  • Luxembourg Findel Airport ING Temps plein

    For its Commercial Support team, Retail Banking is looking for a trainee/intern for a minimum of 6 months as soon as possible. Your mission: - Handle customer queries on their day-to-day operations (accounts, cards, etc.) or on the bank's products (savings, personal loans/housing, etc.). - Contribute to the administrative follow-up of customer files -...


  • Luxembourg Mangopay Temps plein

    At Mangopay, our mission is to power the payment infrastructure and payment operations of the world's biggest and most exciting marketplaces & platforms. We provide marketplaces and platforms with powerful modular payment and regulatory solutions. Since 2013, we have enabled the success of some of the biggest names in e-commerce, retail, and cutting-edge...


  • Luxembourg Findel Airport ING Temps plein

    Information Security Officer In order to strengthen the delivery organisation, ING Luxembourg is looking for an Information Security Officer on a temporary contract bases. Job description: Your mission will be to reinforce a team of Security Officers in order to maintain the bank within its IT risk appetite and participate in the implementation of the DORA...

  • Risk Officer Internship

    Il y a 7 mois


    Luxembourg Findel Airport ING Temps plein

    As a Fund Risk Officer Intern, you will contribute to the roles and responsibilities of the Risk Management (RM) function. You will be asked to assist the team in various controls, such as: - Participate and support in any projects linked to the ManCo for which the support of the Risk Management Function is required; - Review and analysis of fund risk...


  • Luxembourg RecSel International Ltd Temps plein

    Our client, a leading international asset management group, is looking for a Senior level compliance officer to join their Luxembourg HQ to help support the Chief Compliance Officer. The focus of this role will be on developing internal controls and procedures to ensure the business adheres to regulations, and will ensure that appropriate compliance-related...

  • Compliance Officer

    Il y a 5 mois


    Luxembourg Findel Airport ING Temps plein

    Compliance Officer, ManCo (M/F) ING Solutions Investment Management (ISIM) is looking for a Compliance officer to support the current and planned developments of its activities in Luxembourg. Your working environment: ISIM is a subsidiary of ING Luxembourg. ISIM benefits from the status of a “Super ManCo” as it has the licenses to manage both UCITS and...


  • Luxembourg Findel Airport ING Temps plein

    ING Luxembourg is looking for an intern for its ODCR (Operational Design, Control and Resilience) department as part of the monitoring of non-financial risk. This is an internship approved by an educational institution to be filled from January 2025 for a minimum period of 6 months. Job description: The Operational Design, Control and Resilience...

  • Fcc Governance

    Il y a 5 mois


    Luxembourg Findel Airport ING Temps plein

    FCC Governance & Controls - Associate Compliance Officer Role & work environment Financial Crime Compliance (FCC) Governance & Controls Luxembourg is the second line of defence function supporting ING Luxembourg, its underlying entities and the Anti-Money Laundering (AML) Compliance Manager in managing the FCC risks. The Governance and Controls function...

  • Operations Officer

    Il y a 5 mois


    Luxembourg TMF Group Luxembourg Temps plein

    **About TMF Group** TMF Group is a leading provider of critical administrative services, helping clients invest and operate safely around the world. Our 10,000 experts and 120 offices in 86 jurisdictions worldwide serve corporates, financial institutions, asset managers, private clients and family offices, providing the combination of accounting, tax,...


  • Luxembourg Findel Airport ING Temps plein

    Securities & Financial Markets Support Settlement Officer ING Luxembourg is looking for a full time equivalent Settlement Officer for the Securities & Financial Markets Support department. **Job Description**: As a Settlement Officer you are responsible for handling the operational tasks in the daily Securities and Financial Markets Support...


  • Luxembourg Findel Airport ING Temps plein

    Securities & Financial Markets Support Settlement Officer ING is looking for a full time equivalent Settlement Officer for the Securities & Financial Markets Support department **Job Description**: As a Settlement Officer you are responsible for handling the operational tasks in the daily Securities and Financial Markets Support activities. The Settlement...

  • Compliance Officer

    Il y a 5 mois


    Luxembourg Axis Temps plein

    Our client, a life insurance company operating on a European scale, is looking for a Compliance Officer to join their team. Based in Luxembourg, you will be responsible for ensuring regulatory compliance, participating in regulatory monitoring and implementing policies to combat fraud, prevent conflicts of interest and respect customer interests. If you have...


  • Luxembourg Findel Airport ING Temps plein

    FCC Retail Senior Compliance Officer Tax Role & work environment Financial Crime Compliance Retail Luxembourg (FCC Retail) team within the compliance department is the second line of defence function supporting the retail segment in Luxembourg for the purpose of managing Financial Crime Compliance (FCC) risks. The team of Retail Banking FCC specialists...


  • Luxembourg Findel Airport ING Temps plein

    Senior Compliance Officer - Financial Crime Compliance - Corporate Sector Role & work environment The Financial Crime Compliance Wholesale Luxembourg (FCC Wholesale Banking) team within the compliance department is the second line of defense function supporting the wholesale segment in Luxembourg for the purpose of managing Financial Crime Compliance (FCC)...

  • Compliance Officer

    Il y a 5 mois


    Luxembourg Findel Airport ING Temps plein

    FCC WB Associate Compliance Officer Role & work environment Financial Crime Compliance Wholesale Luxembourg (FCC Wholesale Banking) team within the compliance department is the second line of defence function supporting the wholesale segment in Luxembourg for the purpose of managing Financial Crime Compliance (FCC) risks. The team of Wholesale Banking FCC...

  • Financial Crime

    Il y a 7 mois


    Luxembourg Findel Airport ING Temps plein

    FCC Retail Compliance Officer Role & work environment Financial Crime Compliance Retail Luxembourg (FCC Retail) team within the compliance department is the second line of defence function supporting the retail segment in Luxembourg for the purpose of managing Financial Crime Compliance (FCC) risks. The team of Retail Banking FCC specialists (advisors) is...