Service Desk Officer
il y a 1 jour
**About Lombard International Group
Lombard International Group is a leading provider of global wealth and succession planning solutions with 30+ years’ experience. We have the strength and expertise to help high net worth and ultra-high net worth individuals, their families and institutions to protect, preserve and pass on their legacy to future generations.
It is in our nature to constantly innovate We love what we do, quickly adapt, and we are agile, as well as being committed to serve our partners and clients across the globe with Best in Class wealth solutions and tailored services.
The Group serves over 25 markets across Asia, Europe, Latin America and the United States, providing multi-jurisdictional, unit linked life insurance and annuities on a global basis, with a deep understanding of local regulations, cultures and attitudes.
Global assets under administration are in excess of €59.4bn as of 31st December 2021. Our global team of almost 600 employees includes more than 60 technical experts specializing in multiple jurisdictions.
Funds managed by Blackstone own Lombard International. Blackstone Group L.P. is one of the world’s leading investment firms.
**At Lombard, it is in our nature to innovate
**We love what we do, quickly adapt, and we are agile, to bring out the very best in what we do
**Your role - Are you ready for a challenge?
**Mission
The Service Desk Officer is responsible for helping users resolve issues with computer technologies. They contribute to IT system optimization, communicate with clients to resolve technical issues, and ensure that personnel is able to utilize the systems and software that they need.
**Accountability
Your responsibilities will be as follows:
- Perform remote troubleshooting through diagnostic methods and relevant questions
- Troubleshoot, diagnose, and resolve technical hardware and/or software issues
- Troubleshoot networking issues (physical layer, OS and hardware, DNS/DHCP)
- Perform failure analysis to evaluate all processes and diagnose all software systems
- Provide needed information on IT products or services
- Follow-up with customers, keep record of problems and their resolution, maintain technical documentation and service catalogue on installation of software, configuration of hardware and problem troubleshooting
- Redirect unresolved issues to the next level of support
- Provide feedback on processes and make recommendations on areas to improve
- Analyze information provided by HR personnel and other departments in order to create and/or modify accounts for new employees and/or existing employees
- Assist in the setup of office IT material for newcomers and move equipment if needed
- Escalate highly complex or difficult technical problems to Line Manager
**Your profile - Have you got what it takes to become our Service Desk Officer?
- Bachelor's degree in IT, Computer Science or similar relevant field
- Previous working experience in a similar role
- ITIL Foundations
- SWIFT knowledge
- Great attention to details and follow up
- In-depth knowledge of computer systems, networking and mobile devices
- Hands on experience with diagnosing and resolving technical issues
- Working knowledge of PC hardware, cabling, software packages, TCP/IP, LAN topology, installing and troubleshooting PC equipment, Windows 10 and 11
- Strong self-learning mindset, to solve practical problems and deal with a variety of situations in a proactive manner, to manage urgency effectively
- Customer-oriented with strong sense of service
- Patient and stress resistant
- Strong team player who likes to work in an international environment
- Excellent communication and interpersonal skills in English (both spoken and written)
Additional Assets
- SWIFT technical and maintenance knowledge would be a real key point
- French or any other language would be an asset
**We offer you
An exciting opportunity to build a network of contacts across the organization in a collaborative and diverse workplace. At Lombard International we have a diverse team of over 40 nationalities. We are always looking for exceptional talent to join our team. Because our people are our greatest assets, you will enjoy recognition and rewarding packages. We also offer you the possibility to shape your professional career in line with your own goals and the opportunity to work with the top talent in the industry. The work can be challenging but Lombard International is always a great place to work. We are committed to extending equal employment opportunities to all individuals.
Be a part of our community
Lombard is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.-
- Lombard International Assurance is aware of its obligations under the General Data Protection Regulation (GDPR) and is comm
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