Customer Service Delivery Manager
il y a 9 heures
**A propos de Proximus Luxembourg**
Acteur historique de premier plan sur les marchés ICT & Telecoms. Proximus Luxembourg adresse à la fois le marché des particuliers et des professionnels à travers ses marques commerciales Tango, Telindus et plus récemment Codit.
Sous statut PSF de support, la société compte près de 750 employés. Autant d’experts partageant une même passion pour le digital, un esprit d’ouverture et d’innovation ainsi que la volonté de simplifier, connecter et sécuriser toujours davantage les activités personnelles et professionnelles de leurs clients.
Proximus Luxembourg contribue activement à l’accélération de la digitalisation du Luxembourg comme à son rayonnement économique à travers le développement de la connectivité, d’infrastructures résilientes, de la 5G ; mais aussi de technologies innovantes comme la Blockchain, l’Intelligence Artificielle, le Machine Learning ou l’IoT.
**Telindus Luxembourg - Share more than technologies**
Telindus est une marque de Proximus Luxembourg.
**Contenu de la fonction**:
- de la supervision & de la coordination des projets et équipes techniques qui vous sont affectés
- de la motivation de vos équipes
- de la productivité & de la rentabilité de votre activité ou projet en respectant le budget et la stratégie
- du développement, de la promotion, de la représentation commerciale de votre activité en interne comme en externe.
- Vous serez impliqué(e) dans divers projets (Réseau & sécurité, support utilisateurs, stockage...)
**Profil**:
Vous possédez:
- des capacités d'organisation, de planification et de sens de la gestion
- de bonnes capacités relationnelles en gérant, en animant une équipe, en vous assurant de la qualité de la collaboration entre les différentes personnes
- des capacités rédactionnelles pour organiser, structurer, formaliser (rapport & processus)
- des capacités à conseiller
- un esprit d'équipe, le sens de la communication
- de l'aisance et courtoisie envers la clientèle
- de l'autonomie de jugement, d'actions et d'initiatives
- de la résistance au stress
- du respect de la confidentialité
- des capacités à évaluer le personnel qui vous rend compte ponctuellement
Vous avez 5 ans min d'expérience en tant que SDM ou de Operation Manager
Vous avez une formation d'ingénieur en informatique, possédez des certifications ITIL et maîtrisez des méthodologies de Project Management.
Vous parlez couramment allemand, français et anglais, le luxembourgeois constituent un avantage.
**Notre offre**:
Un environnement de travail professionnel et stimulant dans le domaine de l'IT & telecom. Des possibilités de carrière multiples au sein du groupe Proximus au niveau national et international, des formations de pointe aux nouvelles technologies, une expertise riche et reconnue. Nous vous offrons également un package salarial attrayant et beaucoup d’autres avantages complémentaires.
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