Professional Services Delivery Manager
il y a 3 jours
**About Proximus Luxembourg**
Proximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit.
With PSF support status, the company has almost 750 employees. All these experts share a passion for digital technology, a spirit of openness and innovation, and a desire to simplify, connect and make their customers' personal and professional activities ever more secure.
Proximus Luxembourg is actively contributing to the acceleration of Luxembourg's digitalisation and its economic influence through the development of connectivity, resilient infrastructures and 5G, as well as innovative technologies such as Blockchain, Artificial Intelligence, Machine Learning and IoT.
Proximus Luxembourg is a subsidiary of the Proximus group (Euronext Brussels: PROX), provider of digital services and communication solutions operating in the Belgian and international markets.
**Telindus Luxembourg - Share more than technologies**
Telindus is a brand of Proximus Luxembourg.
Founded in 1979, Telindus Luxembourg accompanies all organizations in their digital transformation, by providing holistic ICT & Telecommunication solutions, as well as tailored support services. Its areas of expertise include Telecommunication Services, ICT Infrastructure, Multi-Cloud, Digital Finance Solutions, Cybersecurity, Business Applications, Managed Services and Training.
**Job Content**:
**Main activities**:
- Devise and implement sourcing strategies to build pipelines of potential applicants
- Build relationship with recruitment partners
- Source applicants through online channels, such as LinkedIn and other professional networks
- Attend job fairs and recruitment events to promote our brand
- Review and shortlist CVs
- Plan interview and selection procedures, including screening calls, assessments and interviews
- Onboarding of newcomers
- Manage existing resources
- Annual performance reviews
- Promotions/Performance improvement plans
- Training plans
- Conflict resolution
- Manage customer relationship and liaise with stakeholders of all organizational levels
- Handle customer complaints and take proper action based on defined processes
- Report on services delivery and invoicing/forecasting
- Continuous improvement of processes (cross-department workflows, digitalisation
**Profile**:
**Your Profile**:
- Bachelor degree preferably in IT/HR/Business Administration or relevant fields
- 3 years of experience in recruitment
- 3 years of experience in people management
- Team player
- Service and customer-centric mindset
- Proven managerial skills, able to lead projects and cooperate with other IT and business functions.
- Sociable, with strong communication skills
- Fluent in English and in French
- ITIL Foundation is a plus
**Our Offer**:
A professional and stimulating working environment in IT & telecom sector. Various career opportunities within the Proximus Group on a national and international level, high-quality training and a rich and acknowledged expertise. We also offer you an attractive remuneration with many fringe benefits.
-
Service Delivery Manager
il y a 19 heures
Luxembourg Rcube Professional Services S.A Temps pleinNous recherchons pur un de nos clients un **Service Delivery Manager** pour superviser la prestation de services Support IT. Ce rôle crucial implique la gestion opérationnelle du contrat, le pilotage des services de support IT, et l’assurance de la satisfaction de notre client dans un environnement dynamique et exigeant. **Missions principales**: -...
-
Service Delivery Manager
il y a 2 jours
Luxembourg Econocom Temps pleinEconocom designs, finances and oversees companies' digital transformation. The Econocom Group share is part of the BelMid index. You will be part of our Team in Luxembourg and you report to the Service Delivery Team Leader and the Directors of Econocom PSF S.A. **Responsibilities**: Implementation of a successful service delivery approach throughout the...
-
Manager, Eu Delivery Service Partner Planning
il y a 1 semaine
Luxembourg Amazon EU SARL Temps pleinA degree. - Relevant experience in program management, vendor management or supplier management within a cross-functional organization. - Relevant experience in logistics, operations or product management. - Relevant experience in handling multiple projects and working towards tight deadlines. - Relevant experience in project management: organization,...
-
Senior Service Delivery Manager
il y a 1 semaine
Luxembourg AbAKUS IT Solutions Temps pleinAt ABAKUS IT SOLUTIONS, we are looking for a dynamic and experienced professional to take on a pivotal role as a Senior Service Delivery Manager. If you’re ready to lead impactful projects and inspire teams in a challenging environment, this opportunity is for you ! **Responsibilities**: - Act as the primary liaison between client IT and business leads,...
-
Senior Service Delivery Manager
il y a 1 semaine
Luxembourg ABAKUS IT-Solutions Temps pleinABAKUS IT-SOLUTIONS, intégrateur de services informatiques dynamique fondé en 1991, est en pleine expansion et recrute pour renforcer ses équipes talentueuses. En tant qu'experts en confort informatique, nous proposons des solutions sur mesure aux petites et moyennes entreprises, ainsi qu'aux grandes entreprises, dans des secteurs tels que les services...
-
Client Service Delivery Manager
il y a 1 semaine
Luxembourg Northern Trust Corp. Temps plein**About Northern Trust**: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families and institutions by remaining true to our...
-
Service Manager
il y a 5 jours
Luxembourg Banque Internationale à Luxembourg (BIL) Temps pleinFounded in 1856, Banque Internationale à Luxembourg is the oldest multi-business bank in the Grand Duchy. From its foundation, the BIL has always played an active role in the development of the Luxembourg economy. It currently operates in retail, private and corporate banking, as well as on major capital markets. Employing more than 2 000 people, BIL is...
-
Service Manager
il y a 19 heures
Luxembourg Banque Internationale à Luxembourg Temps pleinBanque Internationale à Luxembourg LuxembourgPosted 1 day ago Hybrid Permanent Negotiable Founded in 1856, Banque Internationale à Luxembourg is the oldest multi-business bank in the Grand Duchy. From its foundation, the BIL has always played an active role in the development of the Luxembourg economy. It currently operates in retail, private and...
-
Head of Client Service Delivery Management
il y a 1 semaine
Luxembourg EFA Temps plein**Responsibilities and duties**: The Client Service Delivery Management team (“CSDM” team) is a key role within EFA and with EFA’s clients. The CSDM represents EFA with the client and represents the client within EFA. It is essential that the CSDM builds a trustworthy relationship with his/her clients for the clients to know that any topic that they...
-
Contracts IT
il y a 3 semaines
Luxembourg Contracts IT Temps pleinITIL Service Delivery Manager (Network/SDN infrastructure) Location: luxembourg (or nearshore), onsite/Hybrid working Duration: 6-12 months initial (with extensions), freelance Start: ASAP, or notice considered EU nationals only for onsite/regional working An exciting long-term freelance opportunity to work for one of the most reputable organisations in...
-
Professional Services Operations Manager
il y a 2 jours
Luxembourg Amazon Business EU Sarl - H95 Temps pleinBachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field - Experience with sales CRM tools such as Salesforce or similar software - Experience using Microsoft Excel to manipulate and analyze data - Experience defining, refining and implementing sales processes, procedures and policies or...
-
Itil Service Manager
il y a 2 jours
Luxembourg Charles Oakes Temps plein**Service Managers-ITIL** We are thrilled to present an exceptional opportunity for a talented ITIL/ITSM Service Manager to join our team supporting the major EU institutions in Luxembourg. This role is essential for ensuring the delivery of high-quality IT services, managing service lifecycles, and maintaining compliance with ITIL standards within our...
-
Fund Services Operations Service Delivery
il y a 7 jours
Luxembourg JPMorgan Chase & Co Temps plein**JOB DESCRIPTION** As an associate in the team, you will play a lead role in ensuring high quality delivery of services across all institutional fund product offerings. On a daily basis you will be involved in driving client issue resolution, ensuring proper execution on client deliverables, communicating client status updates and providing KPIs to senior...
-
Manager - Accounting Services (M/F)
il y a 19 heures
Luxembourg Arendt Investor Services Temps plein**Manager - Accounting Services**: Arendt Investor Services, which is part of Arendt & Medernach, the largest law firm in Luxembourg, is regulated by the Luxembourg supervisory authority (CSSF - Commission de Surveillance du Secteur Financier) and operates under the status of Professional of Financial Sector (“PSF”). Arendt Investor Services offers a...
-
Junior Corporate Officer
il y a 1 semaine
Luxembourg Spring Professional Temps plein**Employment Type** - Full Time **Category** - Office Admin & Business Support **External Reference** - A1H6M000007KLXFQAU **Location** - Luxembourg **Client Description**: We are looking for one of our clients for a Junior Corporate Officer. The hiring company is a well-known ManCo AIFM. The Professional Spirit that drives us forward - Spring...
-
Delivery Manager
il y a 1 semaine
Luxembourg ARHS Developments Luxembourg Temps plein**Job Description**: You want to combine passion and IT expertise? You are **talented**, **motivated** and **ambitious**? Then, we will be more than happy to meet you! We are looking for a** Delivery Manager** ready to engage in a large company managing a digital transformation, with a cool team, in an attractive technological environment. **Typical tasks...
-
Delivery Advisor, Luxembourg
il y a 7 jours
Luxembourg Tesla Temps pleinWhat to Expect - As a Delivery Advisor at Tesla, you will be responsible for guiding customers through the delivery process and ensuring that they have a frictionless and exceptional experience when taking delivery of their Tesla vehicle. You will be a delivery expert who adds your own guidance to the ownership solution, validating and adjusting it as needed...
-
Delivery Manager
il y a 4 semaines
Luxembourg Keyteo Temps pleinContext of the job The Bank needs to reshape its existing operating model, with the objective to design and deploy a ‘fit for purpose’ Target Operating Model (TOM) that will enable bank to sustain its financial trajectory over the next 3 years and beyond, while continuing to effectively address the banking needs of its three core customer segments...
-
Head of Eu Delivery Service Partner Learning
il y a 5 jours
Luxembourg Amazon EU SARL Temps pleinBachelor’s degree - Proven experience/ track record effectively facilitating classroom learning and developing training materials and formats (facilitation is a large part of this role). - Experience consulting with business partners to identify needs and develop innovative solutions. - Excellent written and verbal communications skills and a high bar for...
-
Project Manager
il y a 1 semaine
Luxembourg FE fundinfo Temps pleinFE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed. We are currently recruiting for a Project Manager to join our team in Luxembourg. As a Project Manager, you are responsible for managing key client projects to...