Delivery Manager

il y a 3 semaines


Luxembourg Keyteo Temps plein

Context of the job

The Bank needs to reshape its existing operating model, with the objective to design and deploy a ‘fit for purpose’ Target Operating Model (TOM) that will enable bank to sustain its financial trajectory over the next 3 years and beyond, while continuing to effectively address the banking needs of its three core customer segments (Retail, Wealth, Corporate).

Activities

The tasks will be
- Managing & leading the successful delivery of multiple TOM related projects and initiatives within time, budget, scope and quality, ensuring that the expected business value has been generated;
- Ensuring the transition from Current Operating Model to the Target Operating Model, while considering the change, communication, behaviour, and risks this entails
- Managing and facilitating workshops on various topics with C-level and N-1.
- Defining, coordinating and/or executing the required communication and change management plan to ensure that the project's deliverables are integrated smoothly in the existing environment;
- Providing clear and audience-aware communications and progress reporting for various Governance bodies and other stakeholders within the bank for informed decisions and governance;
- Proactively managing and mitigating dependencies, issues and risks for own TOM related projects and initiatives as well as the Programme as a whole;
- Acting as ambassador of the future TOM, helping to safeguard its integrity and championing it across the organisation.

In this role, you will be expected to
- Build support, commitment and respect from others by demonstrating professionalism, integrity and expertise;
- Stimulate collaboration between people across all areas of the bank;
- Make a positive impact by executing on commitments to consistently deliver exemplary results;
- Demonstrate excellent collaboration skills partnering with internal stakeholders;
- Embody Bank's core values (Collaborate, Create and Care) and inspire others to as well.

Required profile

Required competences
- Open, flexible, and team oriented, with a willingness to learn and able to think and act independently;
- Self-motivated, pro-active and resourceful with high levels of resilience, comfortable with handling conflicting priorities, complexity and ambiguity as well as able to work consistently under pressure and deliver timely results;
- Demonstrate accountability and responsibility for your actions at all times;
- Organised with ability to operate in a dynamic, often-changing environment with a solutions-oriented attitude;
- Able to quickly build rapport, credibility, trust, and respect with partners throughout the organisation at all levels with a client-oriented attitude; showing strong integrity in dealing with conflicting interests from multiple stakeholders;
- Able to work with or leading a multi-disciplinary team in a matrix organisation;
- Show emotional intelligence as well as good influencing skills, able to raise tough issues directly and decisively for discussion and action, seeking to solve potential issues collaboratively.

Other skills required
- Project or Programme management certification (PMI, Prince2, MSP) and/or Change Management (e.g. Prosci) and/or demonstrable expertise in one of the following disciplines Waterfall/Agile/ SAFe/etc., is a plus
- A good knowledge of Banking in general, ideally with in-depth knowledge in selected areas (e.g. front/middle/back, client offering, support functions, governance,)
- Excellent verbal and written communication with strong attention to detail
- 5 years+ project management experience with track record of having set up Pmos and led programmes/projects independently
- Fully fluent (reading, writing, speaking) in French and English
- Microsoft Office (Word, Excel, Visio, PowerPoint, MS Project), MS Teams, MS SharePoint proficiency

Salary
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