Technical Service Representative
il y a 2 jours
About Xerox Holdings Corporation
Description d’emploi:
TECHNICIEN SERVICES CLIENTS
Mission
Au sein d'une équipe de Techniciens, vous aurez en charge une clientèle sur un secteur donné, vous assurerez l’installation, la maintenance des équipements et, dans certains cas, la formation des utilisateurs ou opérateurs, en répondant aux attentes des clients, conformément aux objectifs du service client.
Environnement métier
Intervient en clientèle sur des équipements Office dans un environnement de bureau et/ou sur des équipements « Entry » production en atelier.
Rôle & responsabilités
Sous la responsabilité du Manager Technique, il est en charge de:
¨ Assurer son activité en fonction des besoins/demandes exprimées par le client, des appels notifiés par le planificateur et selon des procédures définies par la direction des Services Techniques.
¨ Contact téléphonique systématique du client pour support/ résolution de l’incident à distance et le cas échéant confirmer son intervention
¨ Anticiper si nécessaire une commande de pièce avant d’intervenir chez le client
¨ Intervenir en clientèle et assurer une intervention de qualité, grâce à sa compétence technique, l’utilisation de la documentation technique et la maitrise des procédures,
¨ Escalader tout incident non résolu rapidement à l’équipe support pour avoir de l’aide.
¨ Faire les modifications demandées par le programme, les déclarer dans l’outil de Reporting afin de contribuer à une plus grande fiabilité des produits et/ou limiter les coûts pièces
¨ Gérer les coûts (pièces, consommables, outillage et patrimoine)
¨ Rendre ses rapports au fil de l’eau afin que le planificateur puisse avoir une bonne vision
¨ Promouvoir l’image de l’entreprise et du service pour contribuer au renouvellement des équipements à échéance, contribuer au développement des opportunités de croissance de revenu.
Classification : Salarié (intellectuel)
Durée hebdomadaire de travail : 40 heures en moyenne par semaine.
Lieu de travail : Luxembourg / déplacements requis
Affiliation régime complémentaire de pension
Indemnité journalière nette
Véhicule de service fourni (2 ou 4 places)
Excellent relationnel
Autonomie
Sens des responsabilités
Organisé et responsable
Esprit d'équipe
Bon niveau d'anglais
Expérience dans le poste
Tous niveaux d'expérience acceptés
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