Customer Success Manager
il y a 3 jours
**_Gcore is looking for a Customer success manager to join our Sales team_**
**Responsibilities**:
- Creates customer awareness within the company and acts as “the voice of the customer”
- Coordinates customer escalations and communicates with customers regarding the (current) status escalations
- Analyzes, reviews and reports performance results with customers
- Establish and maintains strong working relationships with Department Heads & Product Owners, Account Managers, and Customers
- Helps Product Owners understand the service management requirements for proposed new services & the impact
**Requierements**:
- 2-years of customer care/service experience in IT &/or Project Management
- ITIL Service Management (foundation)
- Solid administrative experience
- Natural ability to work with prospects & customers, to find what they want, and provide solutions to ensure a smooth sales process
- Natural ability to work with internal teams, finance & billing, product managers & technical staff to ensure we deliver to the customer's expectations
- Ability to establish a Service Review process; planning, organizing, and facilitating recurring meetings
**Will be a plus**:
- Customer Relationship Management
- HubSpot CRM & Intranet proficiency; Creates and maintains all Customer Success related documents and WIKI pages including archives
- Ability to develop and maintain long-term client relationships
- Create customer reports in close cooperation with Account Managers (Sales) and Process Managers (Procurement / Infrastructure) for customers
- Act as a project manager in case of new deliveries or renewal of contract/services
- Contract/engagement/relation management
- Advanced user (SAP) advantageous
**We offer**:
- Official employment in an international company with clients in 21 countries
- Opportunities for professional and career growth
- Competitive salary
- Work - Life Balance
- Great colleagues and open atmosphere at workplace
- Knowledge and discoveries sharing inside and outside the team
- Corporate and social events
-
Customer Success Officer
il y a 9 heures
Luxembourg Vauban&Fort Temps pleinWe are a dynamic team of international professionals who work in the booming segment of Coliving (Real Estate/ Community Management) and where we have been an innovator since 2015. We believe in a good work/life balance, that you should enjoy what you do and have a positive attitude. Our biggest assets are the people working for us: **Customer Success...
-
Customer Success Officer
il y a 2 semaines
Luxembourg Vauban&Fort Temps pleinWe are a dynamic team of international professionals who work in the booming segment of Coliving (Real Estate/ Community Management) and where we have been an innovator since 2015. We believe in a good work/life balance, that you should enjoy what you do and have a positive attitude. Our biggest assets are the people working for us: **Customer Success...
-
Customer Success Agent
il y a 5 jours
Luxembourg EFOLIX SARL Temps pleinSi vous parlez **Espagnol et Anglais,** alors cette offre est pour vous Nous recherchons un/une **Conseiller Customer Success **pour rejoindre notre équipe en pleine croissance. **Présentation de l’entreprise**: **Description du profil**: Expérience: avoir travaillé dans un call center ou un support de services IT ou dans la téléphonie est...
-
[senior] Customer Success Manager
il y a 9 heures
Luxembourg Talkwalker Temps pleinThe **Customer Success team** is the face and voice of Talkwalker, reflecting the company's core values in its strategic collaboration with customers. The CSM’s role is to consult customers in their initial steps in onboarding and provide meaningful support thereafter. The goal is to help customers truly leverage the powerful analytics available to them in...
-
Customer Success Agent
il y a 2 semaines
Luxembourg EFOLIX SARL Temps pleinSi vous parlez Français **et Anglais,** alors cette offre est pour vous Nous recherchons un/une **Conseiller Customer Success**pour rejoindre notre équipe en pleine croissance. **Présentation de l’entreprise**: **Description du profil**: Expérience: avoir travaillé dans un call center ou un support de services IT ou dans la téléphonie est...
-
Client Success Representative
il y a 3 jours
Luxembourg INFUSE Temps plein**OUR HIRING PROCESS**: - We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. - At this point, we will invite you to interview with our hiring manager and/or the interview team....
-
Client Success Representative
il y a 3 jours
Luxembourg INFUSE Temps plein**OUR HIRING PROCESS**: - We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. - At this point, we will invite you to interview with our hiring manager and/or the interview team....
-
Global Customer Master Data Manager
il y a 5 jours
Luxembourg FERRERO Temps plein**Job Location: Luxembourg**: **Company description**: Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50...
-
Process Improvement Manager, Eu Ats Customer
il y a 1 jour
Luxembourg Amazon EU Sarl Temps pleinBachelors degree - At least one European language B2 fluency on top of English (Spanish, German, Italian, French) - Relevant experience in Transportation or Supply Chain, within a high-volume logistics, manufacturing or engineering environment, as well as Project Management experience. - Experience using data and metrics to test theories, confirm...
-
Global Customers Development Manager
il y a 2 jours
Luxembourg FERRERO Temps plein**Job Location: Luxembourg**: **Company description**: Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50...
-
Customer Experience Manager
il y a 7 jours
Luxembourg Proximus Group Temps plein**About Proximus Luxembourg** Proximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit. With PSF support status, the company has almost 750 employees. All these experts share a passion for digital...
-
Senior Manager, Customs Brokerage, Amazon Customs
il y a 1 semaine
Luxembourg Amazon EU Sarl - A84 Temps pleinBachelor’s degree - Leadership experience in large (50+ person) organizations - Significant transportation management, customs brokerage, and origin consolidation experience - Plenty of experience in the management of international supplier product flows into fulfillment/distribution networks. - A wealth of process management experience - MBA/MS in...
-
Bilingual Customer Service Representative
il y a 4 semaines
Luxembourg INFUSEmedia Temps plein**OUR HIRING PROCESS**: - We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. - At this point, we will invite you to interview with our hiring manager and/or the interview team....
-
Corporate Administrator
il y a 5 jours
Luxembourg Austin Bright Temps pleinOur client, an **international fiduciary** established in Luxembourg for over 30 years, is actively seeking a talented and motivated **Corporate Administrator** to join their dynamic team. The company has a solid reputation in the market and offers a professional and pleasant working environment. With spacious offices of over 400 square metres and on-site...
-
Customer Relationship Manager Fund Services
il y a 3 jours
Luxembourg VP Bank (Luxembourg) SA & VP Fund Solutions (Luxembourg) SA Temps plein**Customer Relationship Manager Fund Services M/F**: Do you always go the extra mile? Are you a natural communicator, focused on clients and driven by results? Then let's work together to exceed the expectations of our clients and to continue to write the success story of VP Bank. We will give you the room you need to pursue your passion for innovation and...
-
Client Success Specialist Based in Luxembourg
il y a 4 semaines
Luxembourg Donnelley Financial Solutions Temps pleinDonnelley Financial Solutions (DFIN) is a leader in risk and compliance solutions, providing insightful technology, industry expertise and data insights to clients across the globe. We’re here to help you make smarter decisions with insightful technology, industry expertise and data insights at every stage of your business and investment lifecycles. As...
-
Customer Experience Expert
il y a 2 jours
Luxembourg ING Temps plein**Customer Experience Expert (M/F)** In Marketing and Customer Interactions Center of Expertise within the Tribe Omnichannels and Customer Interactions Luxembourg we are looking for a talented customer experience expert able to build the customer experience approach across our organization. Our team aspires to offer the right product, service or experience...
-
Senior Product Manager
il y a 3 semaines
Luxembourg Hydrosat Temps plein**Location: Position will be in our office in Wageningen, Netherlands OR Luxembourg City, Luxembourg** We are seeking an experienced product manager for our digital agriculture platform providing irrigation and crop production insight to growers around the world. You will work closely with the head of product and other company leaders to support our product...
-
Restaurant Manager
il y a 1 semaine
Luxembourg Concept + Partners SARL Temps pleinAre you looking for a challenging opportunity in the restaurant industry? Concept&Partners offers you a unique chance to showcase your skills as an experienced manager. Join our dynamic team and contribute to the ongoing success of our various restaurants. **Key Responsibilities**: ️ Operations Management: Effectively oversee all daily operations, from...
-
Group Tax Customs Governance
il y a 3 jours
Luxembourg FERRERO Temps plein**Job Location: Luxembourg**: Luxembourg **Company description**: Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more...