Process Management Specialist
il y a 4 jours
**Process Management Specialist (M/F)**
**Job description**
The role and responsibilities of the Process Management Specialist can be split in 3 different areas.
**Adhere and promote the Global Process Management Way of Working**:
- Develop the performance culture and efficiency by leading projects on operational processes;
- Work together with clients in managing and improving business processes in order to increase productivity, efficiency and quality, and increase client and employee satisfaction;
- Initiate changes in behaviour and culture via joint work, training and guidance of all process roles involved;
- Develop and maintain ING process catalog and process management methodology and tool-box;
- Support process waves to implement process improvements and track impact, ensure quality and performance monitoring of process improvement programs;
- Roll out process management and support end-to-end process improvements.
**Support process optimization-related activities;**
- Requirements gathering, collect data, analyse the internal client’s business and provide input to support the strategic decision-making process;
- Challenge the validity of given procedures, processes, policies and systems;
- Advise the internal client in identifying, justifying and design/development of the required solutions, including scoping;
- Focus especially on (part of) processes that could be re-engineered, digitized or automated;
- Solution design & execution;
- Formulate and test hypotheses and draw conclusions to determine appropriate internal client solutions ensuring solution satisfaction for all stakeholders;
- Recognize and articulate problems related to the assignment, analyse complex information and create solutions to the hypothesis being developed;
- Lead and guide the efforts of others in specific areas and manage the commitments regarding deliverables;
- Define and present final solution and impact on the organisation, and sustain the rationale for the solution.
**Ensure knowledge sharing within the organization**:
- Train and coach involved parties, ensuring understanding, adoption and proper implementation of the proposed solution;
- Initiate knowledge sharing activities and keep professional knowledge up-to-date and translate external trends into useable knowledge;
- Create, harvest and re-use intellectual capital.
**Your profile**
- Competencies / Behaviour:_
- Excellent analysis and organisational competencies;
- Experience in steering multidisciplinary teams;
- Good track record in change execution and goals achievement;
- Able to manage a very diverse set of stakeholders with very different priorities;
- Curious, invest time to master the end-to-end processes;
- Strong analytical & judgement skills to recognize key information, identify problem, establish connections and validate before acting;
- Excellent communication, coordination and collaboration skills.
- Experience:_
- Master degree (Bac +4/+5) preferably in Economics / Finance and/or mínimal 3 years of relevant experience in Organisation /Change Management / Process Management;
- Strong knowledge of MS Office tools, ARIS et statistical analysis tools & Process Management Methodologies (Lean6Sigma,...);
- Knowledge of processes used in Bank and Finance industry;
- Proven experience in project Management and in building/executing programs in order to improve Operational Excellence.
- Languages:_
- Fluent in French and English.
**Your working environment**
With over 900 employees in the Grand Duchy and thanks to the combination of our local presence and the strength of a robust multinational like ING, we offer our personal and business customers a wide range of solutions through the channel of their choice.
ING is a global bank with a strong European base. 53,000 employees serve around 38.4 million customers, corporate clients and financial institutions in over 40 countries. Operating in the Grand Duchy of Luxembourg since 1960 as a universal and accessible bank, our products include savings, payments, investments, loans and mortgages for retail and private banking customers, whom we sever serve online and through our network of branches. For our Wholesale Banking clients, we provide lending, sustainable finance, payment & cash management and fund services.
-
Process and Quality Specialist
Il y a 7 mois
Luxembourg UBS Luxembourg Temps plein**Process and Quality Specialist**: **Your role** Are you an expert in banking processes and tools? Do you like to educate others, encouraging high quality standards? Do you want help us manage, preserve and grow the wealth of our clients? We’re looking for a process and quality specialist to: - be point-of-entry contact for queries about regulations,...
-
Process Improvement Specialist, Eu Amxl
Il y a 7 mois
Luxembourg Amazon EU Sarl Temps pleinA degree in business, engineering, supply chain, transportation, mathematics, economics physics or another technical field Relevant experience working in supply chain, transportation, project management or management consulting Relevant experience in communicating with senior stakeholders and leadership Relevant experience working with the MS Office suite...
-
Wealth Management Process and Quality Specialist
Il y a 7 mois
Luxembourg UBS Temps pleinLuxembourg - Business management, administration and support, Compliance, Risk - Global Wealth Management **Job Reference #** - 290136BR **City** - Luxembourg **Job Type** - Full Time **Your role** - Are you an expert in banking process risks and tools and especially on KYC? Do you like to educate others, encouraging high quality standards? Do you want...
-
Process and Quality Specialist
Il y a 6 mois
Luxembourg UBS Temps pleinLuxembourg - Business management, administration and support - Global Wealth Management **Job Reference #** - 288290BR **City** - Luxembourg **Job Type** - Full Time **Your role** - Are you an expert in banking processes and tools? Do you like to educate others, encouraging high quality standards? Do you want help us manage, preserve and grow the wealth...
-
Process Improvement Specialist
Il y a 7 mois
Luxembourg Amazon EU Sarl Temps pleinA degree Relevant experience working in a Process Improvement Specialist role with multiple stakeholders Relevant experience in analysing quantitative data effectively to drive decisions Relevant experience working with the MS Office suite (Word, Excel, Outlook) and/or SQL in a professional environment At Amazon, we are always exploring new opportunities to...
-
Manufacturing Process Optimization Specialist
il y a 1 mois
Luxembourg City HS HYOSUNG Temps pleinJob OverviewIn this key role as a Manufacturing Process Optimization Specialist at HS HYOSUNG, you will play a crucial part in driving the company's success by optimizing production processes and ensuring operational excellence.
-
Change Management Specialist
il y a 3 jours
Luxembourg ArcelorMittal Temps plein**Roles and responsibilities of Change management Specialist/ Trainer of trainers** In the role of “The Change Management Specialist”, you will: - Support communication efforts: enable the design, development, delivery, and management of key communications for several SPC projects. - Support training efforts: provide document requirements and support...
-
Process Improvement Specialist Concessions, Eu Ats
Il y a 9 mois
Luxembourg Amazon EU SARL Temps pleinA degree in business, supply chain, transportation, economics or a technical field - Relevant experience in using data or anecdotal evidence to influence business decisions - Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership Amazon’s global middle mile operation is always evolving. As a Process...
-
Process Improvement Specialist, Ops Integration Dea
Il y a 7 mois
Luxembourg Amazon EU Sarl Temps pleinDrive our existing process improvement roadmap bringing new ideas and projects for more reliable performance, influencing stakeholders making right decision for Customer Delivery Experience outstanding performance - Act as ambassador and enabler for our front-line teams, making sure we detect problems ahead of customer impact, identify root causes and...
-
Process Specialist Lead
Il y a 2 mois
Luxembourg Amazon EU Sarl - A84 Temps pleinBachelor's degree or equivalent, or experience in sales or marketing work (like e-commerce, retail technology, SaaS) or equivalent What is the Amazon Marketplace? Amazon is the largest marketplace on earth. More than 300 million customers shop in Amazon’s marketplaces globally. Every day, customers browse, purchase, and review products sold by third-party...
-
Process Specialist Lead, Strategic Account Services
Il y a 7 mois
Luxembourg Amazon Services Europe SARL (LU) Temps pleinBachelor's degree or equivalent, or experience in sales or marketing work (like e-commerce, retail technology, SaaS) or equivalent What is the Amazon Marketplace? Amazon is the largest marketplace on earth. More than 300 million customers shop in Amazon’s marketplaces globally. Every day, customers browse, purchase, and review products sold by third-party...
-
Process Specialist Lead Offshoring, Eu SAS Business
Il y a 7 mois
Luxembourg Amazon Services Europe SARL (LU) Temps pleinGraduate/Master’s degree in related field - Several years of experience in program / project / product management - Several years of experience working in Retail, Business environments, driving improvements that have resulted in measurable business impact. - Strong presentation and written communication skills are essential, as is the ability to build...
-
Fund Oversight and Compliance Specialist
il y a 1 mois
Luxembourg City Danske Invest Management AS Luxembourg Branch Temps pleinJob OverviewDanske Invest Management A/S, a subsidiary of Danske Bank A/S, is seeking an experienced Fund Oversight and Compliance Specialist to join our team in Luxembourg. The successful candidate will be responsible for ensuring the proper implementation and documentation of decisions made by fund Boards, managing annual and semi-annual reporting...
-
AML Process Manager
il y a 1 jour
Luxembourg, Luxembourg Axis Temps pleinAbout AxisAxis is a leading financial services company that values innovation and excellence.Job SummaryWe are seeking an experienced AML Process Manager to join our team. This role will be responsible for designing, managing, and overseeing efficient and effective AML processes and controls in line with regulations.Key ResponsibilitiesDesign and implement...
-
Senior Client Services Specialist
Il y a 6 mois
Luxembourg Tikehau Investment Management - Annonces Temps pleinSenior Client Services Specialist (H/F) Mission [FR] Dans le cadre de son fort développement, Tikehau Investment Management va renforcer son équipe Client Service afin d'accompagner la forte croissance de l'activité à l'international. Basé au Luxembourg et rattaché au responsable du Client Service, vous serez amené à être en contact direct avec...
-
Insurance Specialist
il y a 1 mois
Luxembourg Indosuez Wealth Management Temps plein**Description du poste**: Au sein de la Direction Structuring & Financing, vos missions au sein de l’Equipe Assurance consistent dans la participation au développement de la gamme de produits d’assurances épargne destinée à notre clientèle privée. En tant que spécialiste assurance, vous apportez votre support aux Wealth Managers et participez à...
-
Business and Process Manager
Il y a 6 mois
Luxembourg UBS Temps pleinLuxembourg - Business management, administration and support, Management and Business Support, Process, project and program management - Global Wealth Management **Job Reference #** - 284687BR **City** - Luxembourg **Job Type** - Full Time **Your role** - Are you able to handle multiple priorities with energy and enthusiasm? Do you have an understanding...
-
Process Improvement Specialist, Surface
Il y a 9 mois
Luxembourg Amazon EU Sarl Temps pleinBachelors degree - Transportation or Supply Chain experience, within a high-volume logistics, manufacturing or engineering environment, as well as Project Management experience. - Experience using data and metrics to test theories, confirm assumptions, generate ideas, execute and measure success - Advanced knowledge of Excel and demonstrated experience...
-
Fund Management Associate Specialist
il y a 4 semaines
Luxembourg City BG FUND MANAGEMENT LUXEMBOURG S.A. Temps pleinBG Fund Management Luxembourg S.A., a Management Company of UCITS funds and Authorized Alternative Investment Fund Manager, seeks a skilled professional to join its team. With a focus on asset management and investment solutions, the company benefits from the expertise of the Banca Generali Group.As a Senior Fund Associate, you will coordinate periodic and...
-
Team Leader Process Manager
Il y a 6 mois
Luxembourg AbAKUS IT Solutions Temps pleinThis is your opportunity to lead with innovation, influence with expertise, and drive the performance that will redefine our operational excellence._ Are you keen on: - Designing, deploying, and maintaining ITIL processes - Monitoring the performance of processes and composes reports - Developing initiatives for continuous process improvements - Developing...