Customer Training Specialist Iii
il y a 4 semaines
Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits.
Who We're Looking For
Some of What You'll Do
- Scope of the Role:
- Direct Reports: This is an individual contributor role with management over processes and programs.
- Key Responsibilities- Recommend and create content and develop learning activities, including distance learning capabilities.-
- Review content with Subject Matter Experts (SMEs) and revise according to feedback.-
- Deliver customized training in a variety of ILT and distance learning media and solicit evaluation feedback from the participants.Seek information about new technology and product offerings that enhance training design and development.-
- Work closely with cross-functional product teams to ensure timely and accurate deliverables.Interact with clients and colleagues in a professional, confident and helpful mannerExperience, Education and Certifications:
- Bachelor's degree in a relevant technical field-
- 5+ years proven experience as product/technical trainer.-
- Experience creating online assessments.-
- Experience in designing technical course content.-
- Expertise in distance learning design and modern delivery techniquesAdditional Requirements: - Strong instructional design skill and understanding of adult learner and training methodologies.-
- Strong working knowledge of Microsoft Office products (especially PowerPoint)Why You Should Join Us
Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.
At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.
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