Program Manager, Process Improvement, Benchmarking
il y a 4 semaines
3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for a dynamic, organized self-starter to join our Transportation Engineering Services Benchmarking team as a Process Improvement Program Manager.
The Process Improvement Program Manager will play a critical role for defining process within the Transportation Execution team and benchmark the processes with internal stakeholders within the Middle Mile. They will be responsible for defining Amazon values and technology with the best of lean management and six sigma to achieve excellence. The team will improve and integrate our processes across Pre-Construction, Construction, Engineering, and Start up.
Key job responsibilities
- Utilize Lean Six Sigma based continuous improvement methodologies to engage teams to solve customer problems.
- Drive speed, quality, and simplification by eliminating rework loops, reducing and automating manual work and hand-offs, identifying and implementing best practices across the business, and minimizing process variability through standardization and automation.
- Ability to motivate others to achieve impeccable quality in an explosive growth and deadline-driven environment.
- Diagnose Amazon processes, identify improvement opportunities, prescribe improvement strategies, and guide the improvement effort.
- Responsible for leading and driving process improvements (short-term wins) as well as process design / redesign (long-term wins) efforts.
- Create best practice documentation and facilitate sharing and training.
- Maintain close relationships with internal stakeholders and understanding our highest priority execution pain-points and opportunities, which will translate into process improvement initiatives that improve processes, tools, and team capabilities.
A day in the life
A day in the life of the Process Improvement Manager may include coordinating with stakeholders, tracking progress against business goals and metrics, and managing program initiatives. You will represent TES, ensuring the safe, on-time, and in-budget execution of Amazon design and construction projects. Daily tasks may be comprised of coordinating with cross-functional partners on project status and projected changes, ensuring stakeholders are meeting their agreed upon milestones, seeking sustainable, environmentally-friendly solutions throughout the process, and utilizing Amazon tools to record and manage program progress and other key developments.
About the team
At Amazon, we are all Owners and leverage unique opportunities presented to us by owning everything from design through construction execution, and final hand-off to our customers. Transportation Engineering Services (TES) supports the expansion of Amazon’s transportation network by managing the construction of new buildings and performing retrofits, expansions, and initiatives on the existing network. TES team members are a diverse, energetic, creative, and vocally self-critical team of engineers and managers working daily to develop the innovative physical assets our customers expect.
Luxembourg, LUX
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
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