Client Manager
Il y a 5 mois
Fondée en 1856, la Banque Internationale à Luxembourg (BIL) est la plus ancienne banque universelle du Grand-Duché. Depuis sa création, elle joue un rôle actif dans les principales phases du développement de l'économie luxembourgeoise. Elle exerce aujourd'hui les métiers de banque de détail, banque privée et banque des entreprises et participe aux marchés de capitaux. Avec plus de 2.000 collaborateurs, la Banque est présente au Luxembourg, en Suisse et en Chine.
Acteur majeur de la place financière luxembourgeoise et signataire des « Principles for Responsible Banking » de l'UNEP FI (United Nations Environment Programme Finance Initiative), la BIL s'engage pour la construction d'une économie durable.
Vos responsabilités :
- Être co-responsable d'un portefeuille client
- Être à l'écoute des clients pour les orienter, en fonction de leurs besoins, vers un collègue Housing Advisor ou Relationship Manager
- Documenter dans le CRM toutes les informations clients (projets en cours, etc)
- Développer constamment ses compétences sur les différentes gammes de produits dans 4 univers différents : Daily, Consumer Finance, Produits d'assurance & fiscaux, Start to Invest
- S'informer de manière continue sur l'évolution des marchés financiers et sur la vie économique afin d'optimiser la qualité de service offerte au client (pertinence des produits offerts)
- Contribuer à la bonne collaboration et organisation au sein du team de manière à assurer en permanence un encadrement efficient de la clientèle
Vos compétences :
- BAC +3 en Gestion ou expérience équivalente
- Français et anglais demandés. Toute autre langue est un atout
- Maîtrise de la fiscalité des résidents ainsi que des frontaliers (BE, FR et DE); très bonne compréhension de l'offre Retail (solides compétences commerciales et bonne connaissance du marché local)
- Maîtrise des procédures de la banque et des obligations compliance et risk (KYC, KYT, AML) et rester informé de tous les changements règlementaires
- MS Office
- Potentiel d'évolution, aisance relationnelle, esprit d'équipe
- Organisé et capacité à faire preuve d'initiatives, sens des responsabilités
- Réelles capacités à travailler dans un environnement matriciel
- Capacité à travailler efficacement dans un environnement en constante évolution
La BIL offre une large gamme de projets stimulants et un important choix de carrières. Nous vous aiderons à trouver la voie qui répond le plus à vos compétences et à vos attentes. Votre développement personnel est notre priorité et nous vous encourageons à vous impliquer le plus possible pour que votre expérience soit la meilleure.
La BIL est convaincue que la diversité et l'inclusion contribuent à accroître la performance collective de la Banque. Nous nous engageons à créer une culture inclusive qui encourage le développement individuel de nos employés.
NB : le candidat retenu devra délivrer un extrait de casier judiciaire (bulletin n°3); datant de moins de 3 mois, afin de garantir son honorabilité au poste visé compte tenu de la confidentialité des informations à observer dans l'exercice de sa fonction.
APCT1_LU
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