![BNP Paribas](https://media.trabajo.org/img/noimg.jpg)
Client Services Manager
il y a 3 semaines
CLIENT SERVICES MANAGER (M/F) (JOB NUMBER: FVS CSM 01)
- The Securities Services business of BNP Paribas is one of Europe's leading providers of custody services for securities._
- The Luxembourg branch plays a major part in its operations, offering clients high value-added services extending from custody to securities lending, fund administration, performance measurement and ratings, and bond issuance services._
- We are currently looking for a:_
**Client Services Manager (M/F)**
**Permanent Contract**
**Your mission**:
The Client Service Manager‘s (CSM) prime responsibility is to:
Actively manage and develop the relationship of an assigned client base
Maintain existing revenue and improve direct contribution
Manage the organic development of the account, e.g. new fund launches and service expansion with Client Vision (CRM tool) update in terms of revenues
Full ownership of KYC/AML documentation for all clients under management
Negotiate the agreements with the support of the legal team
Participate to the Board meetings of the funds
Follow the credit lines requests
Define and update Client relationship governance with Client Lines heads or local liaisons and the Global Relationship Managers
Plan and organize regular Client meetings and visits with detailed agendas and call memos in Client Vision
Actively identify cross selling opportunities and contribute to the Sales effort by identifying new business opportunities in or outside the Client base
Be the key contact for the Clients assigned in what concerns the overall relationship with BP2S (communication in and out)
Be in charge of proactive operational service delivery in accordance with SLA through KPI’s centralization and Service Review preparation
Actively manage the operational service quality through animation of client account managers, monitoring of issue / action log and resolution of service issues
Manage governance of client meetings related to service delivery in the context of the agreed SLA, including responsiveness on actions / follow-ups
Be responsible for client communication and client reporting related to transversal service delivery in the context of the agreed SLA, ensuring consistency - pro-activity across the business
Monitor the client’s perception of service - provide feedback internally and influence positively with the client at all times
Ensure that all complaints, disputes and errors raised by the client or escalated by the Client Account Managers are resolved satisfactorily. This includes liaising with the Operational Risk Analyst (ORA) to determine whether complaint should be logged as such in the ORA database
**Your profile**:
**Education**:
University degree or equivalent in accounting, banking, business administration
**Professional Experience**:
Minimum of 10 years’ experience in the Fund Industry
Successful experience in client relationship management
**Behavioural Skills**:
Communication skills - oral & written
Client focused
Decision Making
Personal Impact / ability to influence
Attention to detail / rigor
**Transversal Skills**:
Ability to understand, explain and support change
Ability to anticipate business / strategic evolution
Ability to develop others & improve their skills
Ability to develop and leverage networks
**Language Skills**:
Native level of English
Any other language (French, German, Luxembourgish, Spanish,) would be an advantage
Language Skills:
English Fluent
Any other language (French, Italian, German, Luxembourgish, Spanish, etc ) would be an advantage
**Primary Location**: Luxembourg
**Job Type**: Standard / Permanent
**Job**: CUSTOMER RELATIONSHIP MANAGEMENT
**Education Level**: Master Degree or equivalent (> 4 years)
**Experience Level**: At least 10 years
**Schedule**: Full-time
-
Client Service Manager
il y a 3 semaines
Luxembourg Alter Domus Temps plein**THE ROLE**: As the Client Services Manager, you will coordinate operational teams with Clients organizations and set ups, you will brings industry knowledge, technical expertise and a working knowledge of all client activities and touch points across both organizations (client and Alter Domus). **YOUR RESPONSIBILITIES**: - Acts as first operational point...
-
Client Service Management
il y a 5 jours
Luxembourg LRI Invest S.A. Temps pleinThe - **Apex group** is looking for an - **Administrator in Client Service Management **in one of our legal entities, FundRock - LIS S.A. This full-time Administrator role is based in Luxembourg and comes with a favourable salary and benefits package, including flexible working.As an **Administrator in Client Service Management**, you will prepare investor...
-
Client Services Manager
il y a 4 semaines
Luxembourg IQ-EQ Temps plein**Company Description** IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide. As Client Services Manager/Director, you will act as a senior-level executive responsible for overseeing...
-
Client Service Manager
il y a 3 semaines
Luxembourg MFS Investment Management Temps pleinAt MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual. We put people first and demonstrate care and compassion for our community and each other. Because what we do matters - to us as valued professionals and to the millions...
-
Client Service Manager
il y a 4 semaines
Luxembourg MFS Investment Management Temps pleinAt MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual. We put people first and demonstrate care and compassion for our community and each other. Because what we do matters - to us as valued professionals and to the millions...
-
Client Services Manager
il y a 2 semaines
Luxembourg IQ-EQ Temps plein**Company Description** IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide Would you like to work with dynamic Private Equity clients? Our Private Equity team is looking for a Senior...
-
Client Service Manager
il y a 3 semaines
Luxembourg Schroders Temps plein**Client Service Manager** **Who we’re looking for** We are looking for someone who will integrate in a well-established team and, while working independently on a market, who is a team player and who will support and assist the Rest of the World Pooled Fund clients service team (USA, Canada, Latin America, UK, South Africa, APAC, Oceania and Global...
-
Client Service Manager
il y a 3 semaines
Luxembourg IQ-EQ Temps pleinCompany Description IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide. **Job Description**: You will be responsible for the development of the team and its members ensuring the...
-
Client Service Manager
il y a 2 semaines
Luxembourg IQ-EQ Temps plein**Company Description** IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide. You will be responsible for the development of the team and its members ensuring the consistent delivery of...
-
Client Service Manager
il y a 2 jours
Luxembourg Schroders Temps plein**Client Service Manager** **Who we’re looking for** We are looking for a Client Service Manager (CSM) to join our Client Service team in Luxembourg. You will be part of a team that will be responsible for providing client service support to specific markets within the Client Group (e.g. onboarding, agreement management and rebates management). As a CSM...
-
Client Services Manager
il y a 3 semaines
Luxembourg BNP Paribas Temps pleinCLIENT SERVICES MANAGER (M/F) (JOB NUMBER: LUX022121) - The Securities Services business of BNP Paribas is one of Europe's leading providers of custody services for securities._ - The Luxembourg branch plays a major part in its operations, offering clients high value-added services extending from custody to securities lending, fund administration,...
-
Client Services Manager
il y a 4 semaines
Luxembourg Next Gate Tech Temps plein**What You Will Do**: **What You Will Do** - Understand clients’ technology, operational infrastructure, fund structure and business vision - Identify, and communicate clients’ requests/needs to various business functions, operational and support teams to deliver on client expectations - Centralize within JIRA client requests in relation to the platform...
-
Client Services Manager
il y a 4 semaines
Luxembourg Crimson Panda Temps pleinCrimson Panda are proud to be partnered with Apex Group who are looking for a Client Services Manager. Role Location: Munsbach Department: PE Fund Administration Employment Type: Permanent contract **The Role & Key Responsibilities**: - Management and oversight of team of PE fund accounts and associated clients, ensuring efficient work allocation,...
-
Client Account Manager/client Service Officer
il y a 2 semaines
Luxembourg Redstone Search Group Temps plein**Locations**:Europe**Divisions**:Private Banking & Wealth Management**Roles**:AnalystClient RelationsComplianceCorporate AdvisoryCredit OfficerDevelopment/SalesFinanceFinancial PlanningOtherPrivate Client**Job Ref**:RS1772**Sulayman Khwaja** **Recruitment Consultant** **+44 1727 614 139** Redstone Private Banking Search are leaders in the global...
-
Client Service Delivery Manager
il y a 2 semaines
Luxembourg EFA Temps pleinThe Client Service Delivery Manager (“CSDM”) is a key central role between **efa** and its clients. He/she represents **efa **with the client and represents the client within **efa**. It is essential that the CSDM builds a trustworthy relationship with his/her clients for the clients to know that any topic that they have addressed to the CSDM will be...
-
Assistant Manager
il y a 3 semaines
Luxembourg LRI Invest S.A. Temps pleinDo you have **Assistant Manager (Client Services)** experience, and are you looking for a new opportunity in Luxembourg? Apex Group is seeking a flexible, full-time **Assistant Manager in Client Services**, and the role comes with an attractive salary and benefits package. As an **Assistant Manager (Client Services),** you will be responsible for managing a...
-
Client Service Manager, Officer
il y a 2 semaines
Luxembourg State Street Temps pleinWho we are looking for Our team is rapidly growing and we are seeking a Client Service Manager to join the team. We are looking for a person who has excellent relationship and communication skills, able to work independently in order to manage client relationships but also assist in the onboarding of new business for existing and new clients. You will work...
-
Senior Client Service Manager
il y a 2 semaines
Luxembourg IQ-EQ Temps pleinCompany Description IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide. **Job Description**: You will be responsible for the development of the team and its members ensuring the...
-
Client Service Delivery Manager
il y a 2 semaines
Luxembourg Northern Trust Corp. Temps pleinAbout Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring...
-
Client Service Manager
il y a 3 semaines
Luxembourg Edmond de Rothschild Temps pleinLUXEMBOURG MISSION PRINCIPALE Vous êtes en charge du suivi administratif et opérationnel d’un ensemble de relation avec des tiers gérants. Vous serez en relation directe avec les partenaires externes afin de répondre dans les meilleurs délais à leurs attentes et questions. Le poste s’inscrit dans une équipe globale que forme le département...