TOM Delivery Manager

il y a 4 semaines


Luxembourg, Luxembourg Banque Internationale du Luxembourg Temps plein

Banque Internationale à Luxembourg (BIL) is one of the biggest banks in the Grand Duchy, offering retail, private, corporate and institutional banking, as well as treasury and financial market services.


The majority of BIL's 2,000 employees work at the headquarters in Luxembourg City – this centralized setup promotes swift, agile decision-making and short reporting lines, enabling BIL to offer clients innovative solutions for their changing needs.

BIL is recognized as systemically important by the European Central Bank.

BIL has dedicated wealth management offices in Switzerland as well as trading floors in Luxembourg and Zurich.

In addition, BIL Group subsidiaries in Luxembourg offer specialized services:
Belair House (family office and investment management), BIL Manage Invest (alternative fund management) and BIL Lease (leasing solutions).

The Luxembourgish Government holds a 10% stake in BIL, thereby further strengthening the strategic position of the bank.

The remaining 90% of BIL are owned by the Chinese investment group Legend Holdings who are listed on the Hong Kong Stock Exchange and founded the Lenovo Group.

Founded in 1856, Banque Internationale à Luxembourg is the oldest multi-business bank in the Grand Duchy. From its foundation, the BIL has always played an active role in the development of the Luxembourg economy. It currently operates in retail, private and corporate banking, as well as on major capital markets. Employing more than 2 000 people, BIL is present in the financial hotspots that are Luxembourg, Switzerland, and China.

As a major player in Luxembourg's finance industry and as a signatory of the UN Principles of Responsible Banking, BIL is committed to handing over a responsible and sustainable bank to future generations.


BIL needs to reshape its existing operating model, with the objective to design and deploy a 'fit for purpose' Target Operating Model (TOM) that will enable BIL to sustain its financial trajectory over the next 2 years and beyond, while continuing to effectively address the banking needs of its three core customer segments (Retail, Wealth, Corporate).


Your next challenge:

  • Managing & leading the successful delivery of multiple TOM related projects and initiatives within time, budget, scope and quality, ensuring that the expected business value has been generated;
  • Ensuring the transition from Current Operating Model to the Target Operating Model, while considering the change, communication, behavior, and risks this entails
  • Managing and facilitating workshops on various topics with C-level and N-1.
  • Providing clear and audience-aware communications and progress reporting for various Governance bodies and other stakeholders within the bank for informed decisions and governance;
  • Proactively managing and mitigating dependencies, issues and risks for own TOM related projects and initiatives as well as the Program as a whole;
  • Acting as subject matter expert on the future TOM, helping to identify, scope, estimate and plan TOM related projects and initiatives. This may include taking the lead and/or carrying out studies and analysis;
  • Acting as ambassador of the future TOM, helping to safeguard its integrity and championing it across the organization.
  • Build support, commitment and respect from others by demonstrating professionalism, integrity and expertise;
  • Stimulate collaboration between people across all areas of the bank;
  • Make a positive impact by executing on commitments to consistently deliver exemplary results;
  • Demonstrate excellent collaboration skills partnering with internal stakeholders;
  • Embody BILs core values (Collaborate, Create and Care) and inspire others to as well.

Your skills:

  • Open, flexible, and team oriented, with a willingness to learn and able to think and act independently;
  • Self-motivated, pro-active and resourceful with high levels of resilience, comfortable with handling conflicting priorities, complexity and ambiguity as well as able to work consistently under pressure and deliver timely results;
  • Demonstrate accountability and responsibility for your actions at all times;
  • Organized with ability to operate in a dynamic, often-changing environment with a solutions-oriented attitude;
  • Able to quickly build rapport, credibility, trust, and respect with partners throughout the organization at all levels with a client-oriented attitude; showing strong integrity in dealing with conflicting interests from multiple stakeholders;
  • Able to work with or leading a multi-disciplinary team in a matrix organization;
  • Show emotional intelligence as well as good influencing skills, able to raise tough issues directly and decisively for discussion and action, seeking to solve potential issues collaboratively
  • Project or Program management certification (PMI, Prince2, MSP) and/or Change Management (e.g. PROSCI) and/or demonstrable expertise in one of the following disciplines Waterfall/Agile/ SAFe/etc., is a plus
  • A good knowledge of Banking in general and BIL in particular, ideally with in-depth knowledge in selected areas (e.g. front/middle/back, client offering, support functions, governance, etc.)
  • Excellent verbal and written communication with strong attention to detail
* 5 years+ project management experience with track record of having set up PMOs and led programs/projects independently

  • Fully fluent (reading, writing, speaking) in French and English
  • Microsoft Office (Word, Excel, Visio, PowerPoint, MS Project), MS Teams proficiency


BIL offers a broad range of challenging projects and a huge choice of career paths .We will assist you in finding the one that best meets your skills and expectations.

Your personal development is our priority and we greatly encourage you to dive into different business areas for the broadest possible experience.

BIL is firmly of the opinion that diversity & inclusion contribute towards increasing the collective performance of the Bank. We are committed to creating a culture of inclusion that encourages individual development with equal opportunities for all.

NB:

The selected candidate will be asked to provide an extract from the criminal record (no.3) as evidence of integrity and justified with regard to the specific needs of the position to be filled.


Your skills:

  • Open, flexible, and team oriented, with a willingness to learn and able to think and act independently;
  • Self-motivated, pro-active and resourceful with high levels of resilience, comfortable with handling conflicting priorities, complexity and ambiguity as well as able to work consistently under pressure and deliver timely results;
  • Demonstrate accountability and responsibility for your actions at all times;
  • Organized with ability to operate in a dynamic, often-changing environment with a solutions-oriented attitude;
  • Able to quickly build rapport, credibility, trust, and respect with partners throughout the organization at all levels with a client-oriented attitude; showing strong integrity in dealing with conflicting interests from multiple stakeholders;
  • Able to work with or leading a multi-disciplinary team in a matrix organization;
  • Show emotional intelligence as well as good influencing skills, able to raise tough issues directly and decisively for discussion and action, seeking to solve potential issues collaboratively
  • Project or Program management certification (PMI, Prince2, MSP) and/or Change Management (e.g. PROSCI) and/or demonstrable expertise in one of the following disciplines Waterfall/Agile/ SAFe/etc., is a plus
  • A good knowledge of Banking in general and BIL in particular, ideally with in-depth knowledge in selected areas (e.g. front/middle/back, client offering, support functions, governance, etc.)
  • Excellent verbal and written communication with strong attention to detail
* 5 years+ project management experience with track record of having set up PMOs and led programs/projects independently

  • Fully fluent (reading, writing, speaking) in French and English
  • Microsoft Office (Word, Excel, Visio, PowerPoint, MS Project), MS Teams proficiency

  • Tom Delivery Manager

    il y a 2 semaines


    Luxembourg, Luxembourg BIL Temps plein

    Founded in 1856, Banque Internationale à Luxembourg is the oldest multi-business bank in the Grand Duchy. From its foundation, the BIL has always played an active role in the development of the Luxembourg economy. It currently operates in retail, private and corporate banking, as well as on major capital markets. Employing more than 2 000 people, BIL is...

  • TOM Delivery Manager

    il y a 4 semaines


    Luxembourg, Luxembourg Banque Internationale à Luxembourg (BIL) Temps plein

    Founded in 1856, Banque Internationale à Luxembourg is the oldest multi-business bank in the Grand Duchy. From its foundation, the BIL has always played an active role in the development of the Luxembourg economy. It currently operates in retail, private and corporate banking, as well as on major capital markets. Employing more than 2 000 people, BIL is...

  • Service Delivery Manager

    il y a 2 semaines


    Luxembourg, Luxembourg Econocom Temps plein

    Econocom designs, finances and oversees companies' digital transformation.The Econocom Group share is part of the BelMid index.You will be part of our Team in Luxembourg and you report to the Service Delivery Team Leader and the Directors of Econocom PSF S.A.Responsibilities:Implementation of a successful service delivery approach throughout the team,...

  • Service Delivery Manager

    il y a 2 semaines


    Luxembourg, Luxembourg LHH Temps plein

    We are currently looking for a Service Delivery Manager for one of our clients, a European provider of business-to-business digital services.LHH Recruitment Solutions offers extensive HR solutions through one unique brand. We are specialised in the employment of middle and top management and highly qualified professionals in contracting, temporary and...

  • Service Delivery Manager

    il y a 2 semaines


    Luxembourg, Luxembourg BlackRidge Group Temps plein

    **Job Information**:Work Experience- 5+ yearsIndustry- TechnologyContact Number City- LuxembourgCountry- LuxembourgProvince- Luxembourg (fr)Postal Code- L-1616**Service Delivery Manager - Senior**Blackridge Group Luxembourg recrute un profil Senior - Service Delivery ManagerLes tâches seront les suivantes:**Incident Management**:- Coordonner la gestion des...


  • Luxembourg, Luxembourg Amazon EU SARL Temps plein

    A degree. Relevant experience in program management, vendor management or supplier management within a crossfunctional organization. Relevant experience in logistics, operations or product management. Relevant experience in handling multiple projects and working towards tight deadlines. Relevant experience in project management: organization, supervising...


  • Luxembourg, Luxembourg Vodafone Temps plein

    Experience Level:Mid-Senior LevelLocation:LuxembourgTravel Requirement:2- 50%Our Company:Our purpose at Vodafone is to connect for a better future. At Vodafone Group, we partner with our local markets to drive consistency and earn customer loyalty across 20 countries for over 600 million customers. We are restless and passionate about creating a better...


  • Luxembourg, Luxembourg Amazon EU Sarl Temps plein

    A degree Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership Relevant experience owning/driving roadmap strategy and definition Relevant experience in product management, program management, or vendor management, and/or supplier management Relevant experience working with the MS Office suite (Word,...

  • Ta Kyc Transformation

    il y a 2 semaines


    Luxembourg, Luxembourg BNP Paribas Temps plein

    TA KYC TRANSFORMATION - SENIOR BUSINESS CHANGE MANAGER (M/F) (NUMÉRO DE L'EMPLOI :AFS000817)_BNP Paribas__ has a presence in 65 countries, with close to 190,000 employees, including nearly 148,000 in Europe. __The Luxembourg branch__ plays a major part in its operations, offering clients high value-added services extending from custody to securities...


  • Luxembourg, Luxembourg Northern Trust Corp. Temps plein

    About Northern Trust:Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families and institutions by remaining true to our enduring...

  • Head of Private Banking

    il y a 2 semaines


    Luxembourg, Luxembourg Svenska Handelsbanken AB Temps plein

    _Application Deadline: June 14, 2024 _- _Luxembourg _- _On-site __Job Description _: This is an exciting opportunity to join our Private Banking team in the Luxembourg Branch. _ Handelsbanken Luxembourg Branch started its activities in 1978 and is part of Handelsbanken Global Banking (HOG). We support the Bank's customers in the focus markets with their...


  • Luxembourg, Luxembourg EFA Temps plein

    The Client Service Delivery Manager ("CSDM") is a key central role between efa and its clients. He/she represents efa with the client and represents the client within efa. It is essential that the CSDM builds a trustworthy relationship with his/her clients for the clients to know that any topic that they have addressed to the CSDM will be taken care of and...


  • Luxembourg, Luxembourg Aztec Group Temps plein

    Reports into Group Managing DirectorThe purpose of this role is to support the delivery of Aztec's transformation programme by providing strategic leadership and direction to the Process Optimisation, Automation and Digitisation workstreams and the development of the Process Optimisation and Digitalisation Capability Centre (POD), which through its different...


  • Luxembourg, Luxembourg EFA Temps plein

    Responsibilities and duties:The Client Service Delivery Management team ("CSDM" team) is a key role within EFA and with EFA's clients. The CSDM represents EFA with the client and represents the client within EFA. It is essential that the CSDM builds a trustworthy relationship with his/her clients for the clients to know that any topic that they have...


  • Luxembourg, Luxembourg Amazon Europe Core Sarl Temps plein

    Bachelor's degree or equivalent.Experience in sourcing and analyzing multiple sources of data and providing a clear report of issues and their impact.Capability to make efficient and effective process improvement proposals.Project/Program management experience, able to manage several projects/initiatives at same time.A high proficiency in MS Excel and SQL...


  • Luxembourg, Luxembourg EKXEL IT Services & Financial Engineering Temps plein

    Afin d'accompagner un de nos clients, Institution financière de premier plan et **grande banque de la place**, nous sommes à la recherche d'un **SDM ITIL - Service Delivery Manager ITIL Infrastructures.****EKXEL IT Services, leader européen en ingénierie **informatique**, conseils en hautes technologies et IT services offre une expertise et un...


  • Luxembourg, Luxembourg BNP Paribas Temps plein

    GLOBAL HEAD OFTA KYCTRANSFORMATION (M/F) (NUMÉRO DE L'EMPLOI :TA KYC_BNP Paribas__ has a presence in 65 countries, with close to 190,000 employees, including nearly 148,000 in Europe. __The Luxembourg branch__ plays a major part in its operations, offering clients high value-added services extending from custody to securities lending, fund administration,...

  • Cloud Delivery Manager

    il y a 2 semaines


    Luxembourg, Luxembourg ARHS Spikeseed Temps plein

    Job Description:You want to combine passion and IT expertise?You are talented, motivated and ambitious? Then, we will be more than happy to meet youAlready working with the Public Cloud or strongly motivated to do it ?In order to sustain the growth of our Cloud team, ARHS Spikeseed is looking for a Delivery Manager / Team leader (M/F).You will have the...

  • Service Delivery Risk Manager

    il y a 2 semaines


    Luxembourg, Luxembourg Brown Brothers Harriman Temps plein

    What You Can Expect At BBH:If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can. You will have direct access to clients, information and experts across all business areas around the world. BBH will provide you with opportunities to grow your expertise, take on new challenges, and...


  • Luxembourg, Luxembourg Amazon EU Sarl - A84 Temps plein

    BA/BS degree in Finance, Accounting, Economics and/or similar discipline with analytical bias Finance Leader/Manager or equivalent with 5+ years' experience leading a team 10+ years of overall relevant finance work experienceKey job responsibilities Serve as the financial leader for the speed programs operated through the core network in EU Provide strategic...