Service Delivery Manager

il y a 2 semaines


Luxembourg, Luxembourg LHH Temps plein
We are currently looking for a

Service Delivery Manager for one of our clients, a European provider of business-to-business digital services.

LHH Recruitment Solutions offers extensive HR solutions through one unique brand.

We are specialised in the employment of middle and top management and highly qualified professionals in contracting, temporary and permanent placement.

At LHH Recruitment Solutions, we believe in talent, not labels, and embrace diversity and promote more inclusive employment to our clients and partners.


Responsibilities:

  • Implementation of a successful service delivery approach throughout the team.
  • Ensuring
    backup of SLA contracts through (internal) operational agreements and improving the client profitability.
-
Negotiation of contracts with clients in collaboration with the Sales organization and the Direction.

  • Senior escalation contact point for commercial issues, customer complaints, escalations in the complainttoresolution process in close collaboration with the Service Delivery team.
-
Identifying, mitigating, and tracking recurring customers' services issues:

  • Reporting to Management on performance and customers relationship.
  • Reporting to customers on services delivered against SLA's (KPI based) and performance
  • At least
    3 years of proven service delivery management experience, managing services contracts,
    or complex project management
:

  • Experience in coordinating several projects in complex and large environments, preferably on
    Public and Private Cloud environments
:

  • Experience to take the lead in the service review and steering meetings with the customer.
  • A strong sense of priority setting,
    highly organized and detailoriented
:

  • Experience in infrastructure and enduser computing environments (is a plus).
  • Familiar with
    projects and project management techniques (Prince2, PMI, or Chef)
:

  • You are familiar with multicultural and international work environments.
  • You are
    Fluent in English and French (any additional language is a plus).
To include yourself in this recruitment process; to find out more information about this role; or to discuss other career opportunities we have available, please contact

Sihem Dimassi as soon as possible
-
CONFIDENTIALITY ASSURED.

Ready For Next.

LI-SD1
  • Service Delivery Manager

    il y a 2 semaines


    Luxembourg, Luxembourg Econocom Temps plein

    Econocom designs, finances and oversees companies' digital transformation.The Econocom Group share is part of the BelMid index.You will be part of our Team in Luxembourg and you report to the Service Delivery Team Leader and the Directors of Econocom PSF S.A.Responsibilities:Implementation of a successful service delivery approach throughout the team,...

  • Service Delivery Manager

    il y a 2 semaines


    Luxembourg, Luxembourg BlackRidge Group Temps plein

    **Job Information**:Work Experience- 5+ yearsIndustry- TechnologyContact Number City- LuxembourgCountry- LuxembourgProvince- Luxembourg (fr)Postal Code- L-1616**Service Delivery Manager - Senior**Blackridge Group Luxembourg recrute un profil Senior - Service Delivery ManagerLes tâches seront les suivantes:**Incident Management**:- Coordonner la gestion des...


  • Luxembourg, Luxembourg Amazon EU SARL Temps plein

    A degree. Relevant experience in program management, vendor management or supplier management within a crossfunctional organization. Relevant experience in logistics, operations or product management. Relevant experience in handling multiple projects and working towards tight deadlines. Relevant experience in project management: organization, supervising...


  • Luxembourg, Luxembourg Northern Trust Corp. Temps plein

    About Northern Trust:Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families and institutions by remaining true to our enduring...


  • Luxembourg, Luxembourg Vodafone Temps plein

    Experience Level:Mid-Senior LevelLocation:LuxembourgTravel Requirement:2- 50%Our Company:Our purpose at Vodafone is to connect for a better future. At Vodafone Group, we partner with our local markets to drive consistency and earn customer loyalty across 20 countries for over 600 million customers. We are restless and passionate about creating a better...


  • Luxembourg, Luxembourg Amazon EU Sarl Temps plein

    A degree Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership Relevant experience owning/driving roadmap strategy and definition Relevant experience in product management, program management, or vendor management, and/or supplier management Relevant experience working with the MS Office suite (Word,...


  • Luxembourg, Luxembourg EFA Temps plein

    The Client Service Delivery Manager ("CSDM") is a key central role between efa and its clients. He/she represents efa with the client and represents the client within efa. It is essential that the CSDM builds a trustworthy relationship with his/her clients for the clients to know that any topic that they have addressed to the CSDM will be taken care of and...


  • Luxembourg, Luxembourg EFA Temps plein

    Responsibilities and duties:The Client Service Delivery Management team ("CSDM" team) is a key role within EFA and with EFA's clients. The CSDM represents EFA with the client and represents the client within EFA. It is essential that the CSDM builds a trustworthy relationship with his/her clients for the clients to know that any topic that they have...


  • Luxembourg, Luxembourg EKXEL IT Services & Financial Engineering Temps plein

    Afin d'accompagner un de nos clients, Institution financière de premier plan et **grande banque de la place**, nous sommes à la recherche d'un **SDM ITIL - Service Delivery Manager ITIL Infrastructures.****EKXEL IT Services, leader européen en ingénierie **informatique**, conseils en hautes technologies et IT services offre une expertise et un...

  • Service Delivery Risk Manager

    il y a 2 semaines


    Luxembourg, Luxembourg Brown Brothers Harriman Temps plein

    What You Can Expect At BBH:If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can. You will have direct access to clients, information and experts across all business areas around the world. BBH will provide you with opportunities to grow your expertise, take on new challenges, and...


  • Luxembourg, Luxembourg Amazon EU Sarl - A84 Temps plein

    A degree.Relevant experience with programme management, demonstrating end-to-end ownership of projects and initiatives.Relevant experience with Microsoft Office and in particular Excel (eg. V-lookups & pivot tables).At Amazon, we're working to be the most customer-centric company on earth. One way we endeavor to achieve this and to delight our customers is...

  • Tom Delivery Manager

    il y a 2 semaines


    Luxembourg, Luxembourg BIL Temps plein

    Founded in 1856, Banque Internationale à Luxembourg is the oldest multi-business bank in the Grand Duchy. From its foundation, the BIL has always played an active role in the development of the Luxembourg economy. It currently operates in retail, private and corporate banking, as well as on major capital markets. Employing more than 2 000 people, BIL is...

  • Service Management Analyst

    il y a 2 semaines


    Luxembourg, Luxembourg Cargolux Temps plein

    TASK RESPONSIBILITIES:As a Service Management Analyst, you will play a pivotal role in ensuring the efficiency, effectiveness, and quality of our service delivery processes. You will be responsible for analyzing, designing, implementing, and maintaining service management processes and systems to support our organization's objectives. This role requires a...


  • Luxembourg, Luxembourg Proximus Group Temps plein

    **A propos de Proximus Luxembourg**Acteur historique de premier plan sur les marchés ICT & Telecoms. Proximus Luxembourg adresse à la fois le marché des particuliers et des professionnels à travers ses marques commerciales Tango, Telindus et plus récemment Codit.Sous statut PSF de support, la société compte près de 750 employés. Autant d'experts...

  • Client Services Manager

    il y a 2 semaines


    Luxembourg, Luxembourg IQ-EQ Temps plein

    Company DescriptionIQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.As Client Services Manager/Director, you will act as a senior-level executive responsible for overseeing client...

  • TOM Delivery Manager

    Il y a 2 mois


    Luxembourg, Luxembourg Banque Internationale du Luxembourg Temps plein

    Banque Internationale à Luxembourg (BIL) is one of the biggest banks in the Grand Duchy, offering retail, private, corporate and institutional banking, as well as treasury and financial market services.The majority of BIL's 2,000 employees work at the headquarters in Luxembourg City – this centralized setup promotes swift, agile decision-making and short...

  • TOM Delivery Manager

    il y a 4 semaines


    Luxembourg, Luxembourg Banque Internationale du Luxembourg Temps plein

    Banque Internationale à Luxembourg (BIL) is one of the biggest banks in the Grand Duchy, offering retail, private, corporate and institutional banking, as well as treasury and financial market services.The majority of BIL's 2,000 employees work at the headquarters in Luxembourg City – this centralized setup promotes swift, agile decision-making and short...


  • Luxembourg, Luxembourg CSC (Corporation Service Company) Temps plein

    Relationship Manager Depositary Services / Depositary OfficerIntertrust Luxembourg40h/weekHybridYour role:AIFMD Supervise whether the Alternative Investment Funds and the Fund Managers are in compliance with the AIFMD rules and procedures with respect to the different legal fund forms; Monitor and reconcile cash that flows in and out of the investment...

  • Cloud Delivery Manager

    il y a 2 semaines


    Luxembourg, Luxembourg ARHS Spikeseed Temps plein

    Job Description:You want to combine passion and IT expertise?You are talented, motivated and ambitious? Then, we will be more than happy to meet youAlready working with the Public Cloud or strongly motivated to do it ?In order to sustain the growth of our Cloud team, ARHS Spikeseed is looking for a Delivery Manager / Team leader (M/F).You will have the...


  • Luxembourg, Luxembourg Amazon Europe Core Sarl Temps plein

    Bachelor's degree or equivalent.Experience in sourcing and analyzing multiple sources of data and providing a clear report of issues and their impact.Capability to make efficient and effective process improvement proposals.Project/Program management experience, able to manage several projects/initiatives at same time.A high proficiency in MS Excel and SQL...