Customer travel Service
il y a 4 semaines
Nous sommes à la recherche d'un Customer Travel Service (h/f/x) pour notre client basé à Niederanven.
Notre client est connue pour son engagement envers ses employés et ses valeurs de respect et d'excellence.
Tâches :
- Traiter toutes les demandes de réservation et d'information des agences de voyages et assurer le support jusqu'au départ final du client.
- Être le contact principal pour les questions opérationnelles de réservation des agences de voyages.
- Assister dans la gestion des clients internes et externes lors d'irrégularités opérationnelles en collaboration avec les différents services
- Assumer les tâches administratives liées au département des Agences de Voyages.
- Fournir un soutien dans diverses tâches au sein du Centre de Service Client.
- Participer occasionnellement à des événements promotionnels et, si nécessaire, à des voyages d'études.
- Respecter les exigences du Plan d'Action en Cas d'Urgence conformément aux procédures en vigueur.
Profil:
- Être titulaire d'un diplôme d'études secondaires
- Avoir de l'expérience dans un Centre d'Appels ou une agence de voyages.
- Orienté(e) client, capable d'évaluer les besoins des clients et d'y répondre de manière commerciale.
- Disposé(e) à travailler par roulement, y compris les week-ends et jours fériés.
- Maîtriser les outils informatiques courants.
- À l'aise au téléphone, avec une image positive et professionnelle.
- Maîtrise du luxembourgeois, de l'anglais, du français et de l'allemand (parlé et écrit).
- Excellentes capacités de communication orale et écrite.
- Orienté(e) résultats.
- Capacité à travailler de manière autonome tout en faisant preuve de coopération et d'esprit d'équipe.
- Capacité à hiérarchiser les tâches et à s'organiser en conséquence.
- Réactif(ve) et responsable.
- Précis(e), organisé(e), patient(e) et à l'écoute des différents besoins.
- Bonne gestion du temps et capacité à prendre des initiatives.
- Résistant(e) au stress.
Si vous êtes prêt(e) à relever ce défi, nous vous encourageons à postuler.
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