Customer travel Service

il y a 4 semaines


Luxembourg, Luxembourg Manpower Luxembourg S.A. Temps plein

Nous sommes à la recherche d'un Customer Travel Service (h/f/x) pour notre client basé à Niederanven.

Notre client est connue pour son engagement envers ses employés et ses valeurs de respect et d'excellence.

Tâches :

  • Traiter toutes les demandes de réservation et d'information des agences de voyages et assurer le support jusqu'au départ final du client.
  • Être le contact principal pour les questions opérationnelles de réservation des agences de voyages.
  • Assister dans la gestion des clients internes et externes lors d'irrégularités opérationnelles en collaboration avec les différents services
  • Assumer les tâches administratives liées au département des Agences de Voyages.
  • Fournir un soutien dans diverses tâches au sein du Centre de Service Client.
  • Participer occasionnellement à des événements promotionnels et, si nécessaire, à des voyages d'études.
  • Respecter les exigences du Plan d'Action en Cas d'Urgence conformément aux procédures en vigueur.

Profil:

  • Être titulaire d'un diplôme d'études secondaires
  • Avoir de l'expérience dans un Centre d'Appels ou une agence de voyages.
  • Orienté(e) client, capable d'évaluer les besoins des clients et d'y répondre de manière commerciale.
  • Disposé(e) à travailler par roulement, y compris les week-ends et jours fériés.
  • Maîtriser les outils informatiques courants.
  • À l'aise au téléphone, avec une image positive et professionnelle.
  • Maîtrise du luxembourgeois, de l'anglais, du français et de l'allemand (parlé et écrit).
  • Excellentes capacités de communication orale et écrite.
  • Orienté(e) résultats.
  • Capacité à travailler de manière autonome tout en faisant preuve de coopération et d'esprit d'équipe.
  • Capacité à hiérarchiser les tâches et à s'organiser en conséquence.
  • Réactif(ve) et responsable.
  • Précis(e), organisé(e), patient(e) et à l'écoute des différents besoins.
  • Bonne gestion du temps et capacité à prendre des initiatives.
  • Résistant(e) au stress.

Si vous êtes prêt(e) à relever ce défi, nous vous encourageons à postuler.


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