Service Desk Operator

il y a 3 semaines


Luxembourg, Luxembourg Sogeti, part of Capgemini Temps plein

SOGETI is looking for a Service Desk Operator to join our company.

You will be part of a team which interact with other team-members from SOGETI, in a multiculturalenvironment . You will also have the unique opportunity to gain experience by sharing technical knowledge with your futures colleagues.

Your challenge:

  • Receiving calls and emails, first-line customer liaison: service desk agent, incident and request agent;
  • Recording incidents and requests in the Service Management Tool. Logging all relevant incidents/service request details allocating categorization and priorization codes;
  • Making an initial assessment and diagnose of incidents and service requests, and attempting to resolve them;
  • Escalating incidents or services requests that cannot resolve/fulfil to other support agents in the same support group or to different support groups;
  • Record and update information in knowledge database;
  • Monitoring progress of incident resolution relative to the appropriate SLA;
  • Keeping customers informed on incident status and progress;
  • Managing the incident life-cycle, including closure and verification;
  • Closing incidents and confirmation with the customer;
  • Continue to develop skills, knowledge and ability to improve processes and procedures, and keep updated on trends and developments in the industry. This included meeting annual personal development goals.

Qualification:

  • Very good skills in Microsoft office applications;
  • ITIL V4 Foundation Certification would be an asset;
  • Positive can-do attitude with a mature and professional approach;
  • Well-organized, meticulous and dedicates to details;
  • Excellent verbal communication and customer service skills;
  • Fluent in English and French.

Education:

At least 1 year of professional experience; or any equivalent combination of training, education and experience that demonstrates the ability to perform the duties of the position.

* A background check within the framework PSF will be requested upon hiring (criminal record, Education degrees, diplomas & certifications).


  • Banquier Privé Senior F/H

    il y a 4 semaines


    Luxembourg, Luxembourg Morgan Philips Executive Search Temps plein

    Nous accompagnons une banque privée renommée pour renforcer son desk dédié à la clientèle française gérée depuis son siège luxembourgeois.Cette équipe se compose à ce jour de quatre banquiers privés expérimentés qui disposent du support de trois assistants commerciaux chevronnés et d'un macro-stratégiste francophone qui apporte un support...

  • Agent Call Center

    il y a 2 semaines


    Luxembourg, Luxembourg SOFITEX TALENT RECRUITMENT Temps plein

    Pour l'un de nos clients situés à Luxembourg ville, Sofitex Talent recherche pour un démarrage rapide deux: Agent Call Center - Service Desk multilingue lux-fr-all-angl (H/F) Mission : Répondre aux appels téléphoniques des clients Répondre aux demandes de renseignement, réclamations ou besoin de support autour du projet remédiation. Proposer des...

  • Agent Call Center

    il y a 2 semaines


    Luxembourg, Luxembourg SOFITEX TALENT RECRUITMENT Temps plein

    À propos de nousSofitex Talent Recruitment Fort d'une expérience de plus de 30 ans dans les Ressources Humaines, Sofitex est un réseau international de Travail Temporaire et de Placement en CDI. Sofitex fonde sa dynamique et son succès sur le professionnalisme de ses équipes, sa forte réactivité et sa proximité.MissionPour l'un de nos clients situés...


  • Luxembourg, Luxembourg UFO² Consulting Temps plein

    Nous, c'est UFO2 Consulting Cabinet de Conseil en IT et Organisation.Notre objectif est de faciliter la vie de nos clients en leur mettant à disposition des outils digitaux ou des expertises méthodologiques et technologiques afin de simplifier leur business quotidien. Notre ambition est grande et nous recherchons en permanence des êtres venus d'ici et...

  • Technical project coordinator

    il y a 3 semaines


    Luxembourg, Luxembourg Post Luxembourg Temps plein

    As the leading national provider of postal and telecommunications services also offering postal financial services, POST Group Luxembourg is a key actor of the Luxembourgish economy. POST Techmologies is currently looking for Technical project coordinatorYour missionsEnsure the supervision and monitoring of WAN connectivity projects for our professional...


  • Luxembourg, Luxembourg Luxair Temps plein

    For our department Application Management within General Services, we are looking for (an): IT Application Support Specialist Main duties: Job description: The IT Application Support Specialist plays a crucial role in maintaining and enhancing the effectiveness of our application landscape. This individual serves as a key escalation point for the Service...

  • Wealth Manager

    il y a 3 semaines


    Luxembourg, Luxembourg CA Indosuez Wealth (Europe) Temps plein

    Within our International Client Desk, you will be in charge of your own client portfolio development and will be expected to contribute in the overall team results. Your mission :Your main mission is to maintain and develop relationships with HNWI/UHNWI clients on the European market. Your mission:Your role is to identify the clients' specific needs by...

  • Technical Project Coordinator

    il y a 3 semaines


    Luxembourg, Luxembourg POST Luxembourg Temps plein

    As the leading national provider of postal and telecommunications services also offering postal financial services, POST Group Luxembourg is a key actor of the Luxembourgish economy. POST Technologies is currently looking for Technical Project Coordinator (connectivity project) (m/f/x) Your missionsEnsure the supervision and monitoring of WAN connectivity...


  • Luxembourg, Luxembourg POST Luxembourg Temps plein

    As the leading national provider of postal and telecommunications services also offering postal financial services, POST Group Luxembourg is a key actor of the Luxembourgish economy. POST Technologies is currently looking for Graduate Technical Project Coordinator (connectivity project) (m/f/x) Your missionsEnsure the supervision and monitoring of WAN...


  • Luxembourg, Luxembourg TRSB Temps plein

    Nous recrutons pour l'un de nos client spécialisé dans la finance afin de rejoindre leurs département TechnologyTechnology s'engage à proposer et à fournir des solutions technologiques durables, fiables et efficaces pour soutenir les objectifs stratégiques.- Nous sommes basés à Paris, Luxembourg et Londres.L'équipe Technology compte 16...

  • Full Stack Developer

    il y a 3 semaines


    Luxembourg, Luxembourg 2019 Temps plein

    Your tasksDevelop and maintain robust and responsive web applications with a focus on the frontend, utilizing Angular as a primary framework. Collaborate with UX/UI designers to implement visually appealing and user-friendly interfaces. Work closely with backend developers to integrate frontend components seamlessly. Write efficient, reusable, and scalable...

  • Invoicing Officer

    il y a 3 semaines


    Luxembourg, Luxembourg CLdN RoRo S.A Temps plein

    INVOICING OFFICER (M/F) CLdN is a leading provider of integrated quay-to-quay and door-to-door logistics solutions. Founded in 1929, CLdN ensures reliable, cost-effective transport that links the major economic areas of Europe. With 30 ships and more than 200 sailings a week, CLdN provides shortsea connections between the European continent, the United...

  • Junior Relationship Manager

    il y a 2 semaines


    Luxembourg, Luxembourg Banque Internationale à Luxembourg (BIL) Temps plein

    Fondée en 1856, la Banque Internationale à Luxembourg (BIL) est la plus ancienne banque universelle du Grand-Duché. Depuis sa création, elle joue un rôle actif dans les principales phases du développement de l'économie luxembourgeoise. Elle exerce aujourd'hui les métiers de banque de détail, banque privée et banque des entreprises et participe aux...


  • Luxembourg, Luxembourg RTL Group BCE Temps plein

    Broadcasting Center Europe (BCE) is a European leader in media services, system integration and software development in the areas of television, radio, production and postproduction, telecommunication and IT.With its extensive experience on the media market, our team provides high-quality services and will always find the solution that matches your project...

  • Stock Administrator

    il y a 4 semaines


    Luxembourg, Luxembourg Richemont Temps plein

    Cartier Benelux & Nordics is recruiting a Stock Administrator to join our Boutique in Luxembourg. As a Cartier Stock administrator, you are responsible for applying all stock procedures and ensuring the daily management of the boutique stock. You are also involved in several other tasks and assist with special projects if needed. How will you make an...

  • Finance Coordinator

    il y a 6 jours


    Luxembourg, Luxembourg Arval Luxembourg Temps plein

    A leading international operator with a presence in 28 countries, Arval, a subsidiary of the BNP Paribas Group, is an essential reference in long-term rental, management of company vehicles and the development of sustainable mobility.Arval Luxembourg enthusiastically manages more than 15,000 vehicles for its national and international customers and positions...

  • Project Manager

    il y a 1 semaine


    Luxembourg, Luxembourg 2019 Temps plein

    Your tasksInterventions with customers in the field of television, radio, or public or private institutions, for traditional or innovative broadcast systems such as IP technology or any new emerging technology in this field:Take charge of end-to-end project execution, including overseeing budget management and handling substantial expenditures, throughout...

  • Project Manager

    il y a 1 semaine


    Luxembourg, Luxembourg RTL Group BCE Temps plein

    Broadcasting Center Europe (BCE) is a European leader in media services, system integration and software development in the areas of television, radio, production and postproduction, telecommunication and IT.With its extensive experience on the media market, our team provides high-quality services and will always find the solution that matches your project...


  • Luxembourg, Luxembourg Hays Luxembourg Temps plein

    Our client, a prestigious law firm, is looking for a Receptionist & Administrative Assistant who speaks English fluently. This is a permanent contract.Reception Duties:Responsibility for managing the meeting room and car parking facilities and welcoming all visitors to the office.Managing room bookings and managing any conflicting requests.Setting up Video...

  • Junior Relationship Manager

    il y a 1 semaine


    Luxembourg, Luxembourg Banque Internationale du Luxembourg Temps plein

    Banque Internationale à Luxembourg (BIL) is one of the biggest banks in the Grand Duchy, offering retail, private, corporate and institutional banking, as well as treasury and financial market services.The majority of BIL's 2,000 employees work at the headquarters in Luxembourg City – this centralized setup promotes swift, agile decision-making and short...