Front Office Manager
il y a 2 semaines
Job Number
Job Category Rooms & Guest Services Operations
Location Luxembourg Marriott Hotel Alfa, 16 Place de la Gare, Luxembourg, Luxembourg, Luxembourg VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY
Administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk.
Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process.
Ensures guest and employee satisfaction and maximizes the financial performance of the department.CANDIDATE PROFILE
Education and Experience
- Languages: French and English; German and/or Luxembourgish beneficial
- DGE/GXP experience required
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
- 2year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; minimum four to five years relevant work experience required.
CORE WORK ACTIVITIES
Maintaining Guest Services and Front Desk Goals
- Manages daytoday operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensures that regular ongoing communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
Supporting Management of Front Desk Team
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serving as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all daytoday operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
Ensuring Exceptional Customer Service
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Responds to and handles guest problems and complaints.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
- Ensures employees understand customer service expectations and parameters.
- Interacts with guests to obtain feedback on product quality and service levels.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Managing Projects and Policies
- Implements the customer recognition/service program, communicating and ensuring the process.
- Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
- Supervises same day selling procedures to maximize room revenue and control property occupancy.
- Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
Supporting Human Resource Activities
- Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
- Supports a depar
-
Assistant Front Office Manager
il y a 2 semaines
Luxembourg, Luxembourg Doubletree by Hilton Luxembourg Temps plein**Définition de poste**:Aider le Front Office Manager à superviser l'ensemble des opérations du Front Office afin de respecter les standards.**Tâches et responsabilités**:Aider le Front Office Manager à évaluer le niveau de satisfaction des clients et à surveiller les tendances, en mettant l'accent sur l'amélioration continue.S'assurer que les...
-
Front Office Manager
il y a 4 semaines
Luxembourg, Luxembourg SOFITEL Temps pleinWelcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the SOFITEL with the position of Front Office Manager - Sofitel Luxembourg - SOFITEL which was opened this.If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is...
-
Front Office Manager
Il y a 2 mois
Luxembourg, Luxembourg SOFITEL Temps pleinWelcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the SOFITEL with the position of Front Office Manager - Sofitel Luxembourg - SOFITEL which was opened this.If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is...
-
Assistant Front Office Manager
il y a 2 semaines
Luxembourg, Luxembourg NOVOTEL Luxembourg Kirchberg Temps pleinde l'entrepriseHôtel où profiter pleinement de son temps En plein coeur de Kirchberg, le Novotel Luxembourg Kirchberg est très bien desservi par les transports publics, gratuits au Luxembourg. Moderne et chaleureux, notre hôtel est parfait pour un séjour romantique ou en famille en ville, notamment grâce à nos chambres Twin avec deux lits doubles....
-
Assistant Front Office Manager
il y a 1 mois
Luxembourg, Luxembourg NOVOTEL Luxembourg Kirchberg Temps pleinde l'entrepriseHôtel où profiter pleinement de son temps En plein coeur de Kirchberg, le Novotel Luxembourg Kirchberg est très bien desservi par les transports publics, gratuits au Luxembourg. Moderne et chaleureux, notre hôtel est parfait pour un séjour romantique ou en famille en ville, notamment grâce à nos chambres Twin avec deux lits doubles....
-
Assistant Front Office Manager
il y a 2 jours
Luxembourg, Luxembourg NOVOTEL Luxembourg Kirchberg Temps pleinde l'entrepriseHôtel où profiter pleinement de son temps En plein coeur de Kirchberg, le Novotel Luxembourg Kirchberg est très bien desservi par les transports publics, gratuits au Luxembourg. Moderne et chaleureux, notre hôtel est parfait pour un séjour romantique ou en famille en ville, notamment grâce à nos chambres Twin avec deux lits doubles....
-
Front Office/middle Office Systems Support Officer
il y a 2 semaines
Luxembourg, Luxembourg Axis Temps pleinVous assurerez le support aux utilisateurs (internes et externes) et la maintenance fonctionnelle des systèmes ;Vous assisterez les opérationnels dans la mise en œuvre de nouvelles fonctionnalités ;Vous serez en charge de la formation des utilisateurs sur les nouveaux développements ;Vous serez...**Description**- Vous assurerez le support aux...
-
Front Office/Middle Office Systems Support Officer
il y a 2 semaines
Luxembourg, Luxembourg Axis Temps pleinVous assurerez le support aux utilisateurs (internes et externes) et la maintenance fonctionnelle des systèmes ;Vous assisterez les opérationnels dans la mise en œuvre de nouvelles fonctionnalités ;Vous serez en charge de la formation des utilisateurs sur les nouveaux développements ;Vous serez...DescriptionVous assurerez le support aux utilisateurs...
-
Front Office Regulatory Support
Il y a 2 mois
Luxembourg, Luxembourg ING Luxembourg Temps pleinFront Office Regulatory SupportYour role & work environment Within ING WB Corporate Sector and Real Estate Finance Luxembourg (CSC & REF) there is an opening for a Front Office Regulatory Support.The team provides Financial Markets, Lending, Trade Finance, Payments & Capital Markets and advisory services to legal entities within the EMEA region. Clients...
-
Front Office/Middle Office Systems Support Officer
il y a 2 semaines
Luxembourg, Luxembourg Axis Temps pleinYou will provide user support (internal and external) and functional maintenance of the systems;You will assist operational staff in the implementation of new functionalities;You will be in charge of training users on new developments;You will be responsible for the onboarding of new clients; You...DescriptionYou will provide user support (internal and...
-
Front Office/middle Office Systems Support Officer
il y a 2 semaines
Luxembourg, Luxembourg Axis Temps pleinYou will provide user support (internal and external) and functional maintenance of the systems;You will assist operational staff in the implementation of new functionalities;You will be in charge of training users on new developments;You will be responsible for the onboarding of new clients; You...Description You will provide user support (internal and...
-
Administrative Front Office Internship
il y a 2 semaines
Luxembourg, Luxembourg Credit Suisse in Luxembourg Temps pleinAdministrative Front Office internship:Operations EnglishWe OfferWe are looking for a trainee to strengthen our FAST & CI team. FAST & CI offers a central support to our Relationship Managers located in Luxembourg and our branches in France, Portugal and the Netherlands. The team ensures that all change in circumstances and opening requests are treated on a...
-
Business Front Support Specialist
il y a 2 semaines
Luxembourg, Luxembourg Julius Baer Temps pleinAt Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let's shape the future of wealth management together.As first point of entry for the Front, Business Front Support (BFS) is aware of all the Front related issues and therefore able...
-
Coordinateur Front Office
il y a 2 semaines
Luxembourg, Luxembourg GovJobs Temps plein**Statut** : Employé de l'État**Qui recrute ?**:École nationale de l'éducation physique et des sports**Missions**:- En tant que « coordinateur front office » au sein de la cellule « parcours client », vous êtes en charge de la mise en œuvre et du pilotage de projets d'optimisation du contact clients, partenaires et fournisseurs, tout en assurant...
-
Coordinateur Front Office
il y a 2 semaines
Luxembourg, Luxembourg GovJobs Temps plein**Statut** : Employé de l'État**Qui recrute ?**:École nationale de l'éducation physique et des sports**Missions**:- En tant que « coordinateur front office » au sein de la cellule « parcours client », vous êtes en charge de la mise en œuvre et du pilotage de projets d'optimisation du contact clients, partenaires et fournisseurs, tout en assurant...
-
Front Office Supervisor
il y a 4 semaines
Luxembourg, Luxembourg MAMA SHELTER LUXEMBOURG Temps pleinFront Office Supervisor (H/F/NB)Description de l'entrepriseChez Mama, nous estimons que nos collaborateurs sont notre première richesse. Quel que soit votre rôle, nous sommes tous là pour rendre l'expérience clients la plus inoubliable possible. Notre mission : apporter des petits moments de bonheur aux gens.Dans nos Mama, qui sont tous plus originaux...
-
Front Office Supervisor
Il y a 2 mois
Luxembourg, Luxembourg MAMA SHELTER LUXEMBOURG Temps pleinFront Office Supervisor (H/F/NB)Description de l'entrepriseChez Mama, nous estimons que nos collaborateurs sont notre première richesse. Quel que soit votre rôle, nous sommes tous là pour rendre l'expérience clients la plus inoubliable possible. Notre mission : apporter des petits moments de bonheur aux gens.Dans nos Mama, qui sont tous plus originaux...
-
Office Manager
il y a 2 semaines
Luxembourg, Luxembourg adVeci Advisors Temps plein_Office Manager_Description Be responsible of office's daytoday activities Support the Accounting, HR and Legal teamDescription du poste Gathering and processing research data. Performing basic admin duties. Assisting and coordinating with the sales team. Assisting the Front Office team. Assisting with inventory control. Organizing staff meetings and...
-
Front End Project Manager Infrastructure
il y a 2 semaines
Luxembourg, Luxembourg BlackRidge Group Temps plein**Job Information**:Work Experience- 5+ yearsSalary- .Industry- IT ServicesCity- LuxembourgCountry- LuxembourgProvince- Luxembourg (fr)Postal Code- L-1116**FRONT END PROJECT MANAGER INFRASTRUCTURE**Nous sommes à la recherche d'un consultant qui travaillera au sein de l'équipe : DSI MS - Securities Lending et plus particulièrement sur la refonte de l'outil...
-
Office Manager
il y a 2 semaines
Luxembourg, Luxembourg Human Innovation Partners Temps pleinHI Partners is seeking an Officer Manager who is fluent in English and German to join an Asset Management structure.Responsibilities: Core responsibilities include providing support in coordinating and ensuring efficient daily operations of the office. Conducting front desk responsibilities, which entail greeting visitors and handling phone calls by...
