Business Front Support Specialist

il y a 2 semaines

Luxembourg, Luxembourg Julius Baer Temps plein

At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth.

Let's shape the future of wealth management together.


As first point of entry for the Front, Business Front Support (BFS) is aware of all the Front related issues and therefore able to improve processes, systems and the knowledge of the Front.

With being directly involved in orders causing issues, Business Front Support reduces operational risk, reputational risk, manual process workarounds, and supports the front to be successful.

In order to keep the service on a high level BFS offers regular training refresher to the Front meaning Relationship Manager, Relationship Manager Assistants, Investment Advisor.


YOUR CHALLENGE:

  • As first point of entry for all front related issues BFS acts as the support for front employees queries on operational / transactional issues (problem solving & quality assurance)
  • Take leadership in complex requests overlapping different COO units or areas to find correct responsibilities to start solution process
  • Manage queries in a timely and efficient manner to provide front users with high quality solutions
  • Focus on the analysis of recurrent problems and solution identification to develop independently enhancement proposals
  • Conduct reliable and qualified controls to prevent risk for the bank
  • Improvement of processes, systems and knowledge of front staff
  • Deliver ideas to improve processes and systems due to process and systems fails
  • Be the interface between front, back office, markets and IT
  • Identify where are issues to be resolved and missing knowhow of front staff to be trained

YOUR PROFILE:

  • Bachelor's or Master's degree in Economics or equivalent
  • First banking experience required
  • Indepth knowledge in banking operations as a whole (products, processes, systems, interfaces, order managements)
  • Strong written and verbal communication skills (ability to communicate effectively across all levels)
  • Client, service
- and quality oriented, accurate and efficient way of working

  • Solution oriented to provide adhoc support on phone or via mail
  • Action orientated, with a focus on continuous improvement in all areas of work
  • Able to deliver quality results with a challenging, positive, influential style
  • Strong analytical and investigation skills, with an ability to resolve issues in a highpressure environment in terms of banking process and connected IT systems
  • Sound understanding of the endtoend processes in a private bank
  • Sense of initiatives and responsibilities
  • Be a team player with positive thinking and proper handling of conflicts to support the front and deliver ideas to improve processes and systems
  • Excellent language skills in English (fluent); further language skills e.g. German, French, Spanish, Portuguese will be considered as an advantage
We will also consider profiles which are strong on some parts but not on all.

This permanent position is available immediately.

  • Front Office Regulatory Support

    Il y a 2 mois

    Luxembourg, Luxembourg ING Luxembourg Temps plein

    Front Office Regulatory SupportYour role & work environment Within ING WB Corporate Sector and Real Estate Finance Luxembourg (CSC & REF) there is an opening for a Front Office Regulatory Support.The team provides Financial Markets, Lending, Trade Finance, Payments & Capital Markets and advisory services to legal entities within the EMEA region. Clients...

  • Specialist (M/w/d) Business Support

    il y a 2 semaines

    Luxembourg, Luxembourg Hauck Aufhaeuser Lamp Private Bank AG Temps plein

    CHALLENGE YOURSELF: Du möchtest deine persönliche Entwicklung und berufliche Laufbahn aktiv mitgestalten? Dann bist du bei uns richtig Die Hauck & Aufhäuser Alternative Investment Services S.A. ist innerhalb des Hauck Aufhäuser Lampe-Teilkonzerns Luxemburg als Spezialist für die Verwaltung regulierter und unregulierter Investmentvehikel, mit...

  • Aml/kyc - Front Office Support

    il y a 2 semaines

    Luxembourg, Luxembourg LHH Temps plein

    We are currently seeking on behalf of one of our clients, a Swiss bank based in Luxembourg, an individual available immediately for a 6-month interim contract. The incumbent will be responsible for providing support to the Compliance team with a focus on AML/KYC matters.LHH Recruitment Solutions offers extensive HR solutions through one unique brand. We are...

  • Stagiaire Service Support Applicatif Front

    il y a 2 semaines

    Luxembourg, Luxembourg Lombard Odier & Cie Temps plein

    A career at the Lombard Odier Group is something to be proud of. Our mission is to protect and grow our clients' wealth - but not by any means necessary. Sustainability is at the heart of everything we do and we treat our clients' wealth as if it were our own. We protect our clients' assets for the long-term using expertise and innovation, all underpinned by...

  • Front Office/middle Office Systems Support Officer

    il y a 2 semaines

    Luxembourg, Luxembourg Axis Temps plein

    Vous assurerez le support aux utilisateurs (internes et externes) et la maintenance fonctionnelle des systèmes ;Vous assisterez les opérationnels dans la mise en œuvre de nouvelles fonctionnalités ;Vous serez en charge de la formation des utilisateurs sur les nouveaux développements ;Vous serez...**Description**- Vous assurerez le support aux...

  • Front Office/Middle Office Systems Support Officer

    il y a 2 semaines

    Luxembourg, Luxembourg Axis Temps plein

    Vous assurerez le support aux utilisateurs (internes et externes) et la maintenance fonctionnelle des systèmes ;Vous assisterez les opérationnels dans la mise en œuvre de nouvelles fonctionnalités ;Vous serez en charge de la formation des utilisateurs sur les nouveaux développements ;Vous serez...DescriptionVous assurerez le support aux utilisateurs...

  • Front Office/Middle Office Systems Support Officer

    il y a 2 semaines

    Luxembourg, Luxembourg Axis Temps plein

    You will provide user support (internal and external) and functional maintenance of the systems;You will assist operational staff in the implementation of new functionalities;You will be in charge of training users on new developments;You will be responsible for the onboarding of new clients; You...DescriptionYou will provide user support (internal and...

  • Front Office Manager

    il y a 2 semaines

    Luxembourg, Luxembourg Marriott International, Inc Temps plein

    Job Number Job Category Rooms & Guest Services OperationsLocation Luxembourg Marriott Hotel Alfa, 16 Place de la Gare, Luxembourg, Luxembourg, Luxembourg VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAdministering front office functions and supervising staff on a daily basis. Front office areas include...

  • Front Office/middle Office Systems Support Officer

    il y a 2 semaines

    Luxembourg, Luxembourg Axis Temps plein

    You will provide user support (internal and external) and functional maintenance of the systems;You will assist operational staff in the implementation of new functionalities;You will be in charge of training users on new developments;You will be responsible for the onboarding of new clients; You...Description You will provide user support (internal and...

  • Business Manager

    il y a 2 semaines

    Luxembourg, Luxembourg Julius Baer Temps plein

    At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let's shape the future of wealth management together.You join the Business Management team of Bank Julius Baer Europe S.A. (BJBE). BJBE is the European Hub of Julius Baer Group....

  • Vie Cib Front-office Analyst

    il y a 2 semaines

    Luxembourg, Luxembourg BNP Paribas Temps plein

    VIE CIB FRONT-OFFICE ANALYST - LUXEMBOURG, H/F (NUMÉRO DE L'EMPLOI : V_CIBGB_0194)**VIE CIB Front-Office Analyst - **Luxembourg, H/F****Concrètement votre quotidien ?**Dans une organisation collaborative et flexible, vous venez seconder le responsable local du métier en participant à:- la structuration et à la modélisation des opérations,- au...

  • IT Application Support Specialist

    Il y a 2 mois

    Luxembourg, Luxembourg Luxair Temps plein

    For our department Application Management within General Services, we are looking for (an): IT Application Support Specialist Main duties: Job description: The IT Application Support Specialist plays a crucial role in maintaining and enhancing the effectiveness of our application landscape. This individual serves as a key escalation point for the Service...

  • Administrative Front Office Internship

    il y a 2 semaines

    Luxembourg, Luxembourg Credit Suisse in Luxembourg Temps plein

    Administrative Front Office internship:Operations EnglishWe OfferWe are looking for a trainee to strengthen our FAST & CI team. FAST & CI offers a central support to our Relationship Managers located in Luxembourg and our branches in France, Portugal and the Netherlands. The team ensures that all change in circumstances and opening requests are treated on a...

  • Bussiness Risk Manager

    il y a 2 semaines

    Luxembourg, Luxembourg Anderson Wise Temps plein

    Job type: PermanentEmp type: FulltimeIndustry: Private Banking & Wealth ManagementExpertise:Private Banking & Wealth ManagementLocation: Luxembourg, LuxembourgJob published:Job ID: 33238Business Risk Manager (Front)(Newly created position)Why should you choose this position for your career advancement? Career growth opportunities with internal & external...

  • Junior Business Analyst Front to Back

    il y a 2 semaines

    Luxembourg, Luxembourg Autosight Temps plein

    The Junior Business Analyst Front to back (Asset Management) will have the following responsibilities:Define configuration specifications and business analysis requirements Define reporting and alerting requirements Help design, document and maintain system processes Report on common sources of technical issues or questions and make recommendations to...

  • Business Application Specialist

    il y a 2 semaines

    Luxembourg, Luxembourg Lancelot Temps plein

    Lancelot is looking for a Business Application Specialist with regulatory, development and core banking knowledge for a client in the private banking sector.The role:Regulatory responsibilities Manage and implement regulatory projects. Design a plan for implementing new processes, reporting, andfunctionalities. Review and update procedures and checklists to...

  • Junior Business

    il y a 2 semaines

    Luxembourg, Luxembourg Julius Baer Temps plein

    At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let's shape the future of wealth management together.The Business / Front Support Generalist is part of the Business Support team. He/she supports the Relationship Manager in...

  • Pricing Specialist, Amazon Business Eu

    il y a 2 semaines

    Luxembourg, Luxembourg Amazon EU SARL Temps plein

    3+ years in product and/or program management with a focus on business strategies and outcomes. Bachelor's degree. Strong data analysis skills; the ability to extract and synthesize data in order to make databacked business decisions. Coordinate programs across internal teams to guarantee success of our programs.Amazon Business represents an incredible...

  • Application Support Specialist

    il y a 2 semaines

    Luxembourg, Luxembourg CTG Luxembourg PSF Temps plein

    Would you like to evolve in a structure where professional self-fulfillment and career development are key words ?CTG was founded in 1966 in Buffalo, USA. CTG is an international IT solutions & services company, back over 50 years of experience.CTG is the most reliable IT service provider, built on 50 years of meeting our commitments to make technology work...

  • Application Support Specialist

    il y a 2 semaines

    Luxembourg, Luxembourg CTG Temps plein

    IT SERVICE MANAGEMENTLUXEMBOURG:Andrea MiguelRecruiterCTG PSF is an IT Services Company dedicated to various clients mainly in the financial sector.We are currently hiring an Application Support Specialist - T24 oriented (M/F/X) for one of our customers.Your taks You are in charge to support the T24 environments and solve business and IT incidents. You...