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Desk Level 1
il y a 3 semaines
Nous offrons un cadre de travail agréable, un excellent équilibre vie professionnelle - vie privée, une convention collective attractive, une excellente offre de formation. Nous disposons d'une convention collective de travail très attractive. Nous avons une crèche d'entreprise et un restaurant d'entreprise. Notre parking est accessible.
Notre service informatique, ce sont une vingtaine de personnes bien formées et motivées qui travaillent à l'amélioration continue de nos outils informatiques et, par voie de conséquence, à l'amélioration des conditions de travail de nos soignants et des soins apportés à nos patients.
En tant qu'agent au sein de notre Single Point of Contact du Plateau des Systèmes d'Information, votre rôle principal sera de recevoir les appels provenant des utilisateurs des services du Plateau des Systèmes d'Information et d'en assurer la gestion. En tant que premier point de contact, vous serez l'ambassadeur de notre organisation et jouerez un rôle clé dans la satisfaction des utilisateurs. Le sens du service, une capacité d'écoute développée et une grande empathie sont des compétences indispensables à cette fonction.
Recueillir les demandes de support et de changement venant des utilisateurs des services du Plateau des Systèmes d'Information, que ce soit par téléphone ou par courriel. Analyser les différents aspects de ces demandes, assurer leur suivi et les documenter dans notre système de gestion des tickets (Manageengine ServiceDesk+) ;
Assurer la gestion, la classification et le suivi des demandes ;
Fournir du support, des conseils et des informations de base sur les matériaux et services exploitées par le Plateau des Systèmes d'Information ;
Remonter les problèmes complexes aux équipes de support, second niveau.
**Profil requis**:
Détenteur au minimum d'un diplôme de BAC ;
Maîtrise du luxembourgeois, du français et de l'allemand ;
Disposer des compétences solides en informatique et avoir la capacité à assimiler rapidement de nouveaux systèmes informatiques.
**Qualités humaines**:
Rigueur et autonomie dans l'exécution du travail ;
Esprit d'équipe et bonnes qualités relationnelles ;
Sens des responsabilités ;
Esprit d'analyse et de synthèse ;
Disponibilité et sens du service.
**Lieux de travail**: Ettelbruck et Wiltz
**Début de travail**: à convenir lors de l'entretien
**Horaire de travail**: selon le plan 07 : : 30 ou horaire mobile (Possibilité au télétravail & semaine à 4 jours)
**Type de contrat**: à durée indéterminée à 100 %
**Rémunération**: selon CCT / CA6 maximum
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