Desk Level 1

il y a 3 semaines


Luxembourg, Luxembourg Centre Hospitalier du Nord Temps plein
Le Centre Hospitalier du Nord est un hôpital aigu sur 2 sites. Il dispose de 357 lits de soins dont 16 lits de soins intensifs et de 30 lits de rééducation gériatrique, de 30 emplacements en hôpital de jour, emploie plus de 1100 salariés et a agréé 180 médecins.

Nous offrons un cadre de travail agréable, un excellent équilibre vie professionnelle - vie privée, une convention collective attractive, une excellente offre de formation. Nous disposons d'une convention collective de travail très attractive. Nous avons une crèche d'entreprise et un restaurant d'entreprise. Notre parking est accessible.

Notre service informatique, ce sont une vingtaine de personnes bien formées et motivées qui travaillent à l'amélioration continue de nos outils informatiques et, par voie de conséquence, à l'amélioration des conditions de travail de nos soignants et des soins apportés à nos patients.

En tant qu'agent au sein de notre Single Point of Contact du Plateau des Systèmes d'Information, votre rôle principal sera de recevoir les appels provenant des utilisateurs des services du Plateau des Systèmes d'Information et d'en assurer la gestion. En tant que premier point de contact, vous serez l'ambassadeur de notre organisation et jouerez un rôle clé dans la satisfaction des utilisateurs. Le sens du service, une capacité d'écoute développée et une grande empathie sont des compétences indispensables à cette fonction.

Recueillir les demandes de support et de changement venant des utilisateurs des services du Plateau des Systèmes d'Information, que ce soit par téléphone ou par courriel. Analyser les différents aspects de ces demandes, assurer leur suivi et les documenter dans notre système de gestion des tickets (Manageengine ServiceDesk+) ;
Assurer la gestion, la classification et le suivi des demandes ;
Fournir du support, des conseils et des informations de base sur les matériaux et services exploitées par le Plateau des Systèmes d'Information ;
Remonter les problèmes complexes aux équipes de support, second niveau.

**Profil requis**:
Détenteur au minimum d'un diplôme de BAC ;
Maîtrise du luxembourgeois, du français et de l'allemand ;
Disposer des compétences solides en informatique et avoir la capacité à assimiler rapidement de nouveaux systèmes informatiques.

**Qualités humaines**:
Rigueur et autonomie dans l'exécution du travail ;
Esprit d'équipe et bonnes qualités relationnelles ;
Sens des responsabilités ;
Esprit d'analyse et de synthèse ;
Disponibilité et sens du service.

**Lieux de travail**: Ettelbruck et Wiltz

**Début de travail**: à convenir lors de l'entretien

**Horaire de travail**: selon le plan 07 : : 30 ou horaire mobile (Possibilité au télétravail & semaine à 4 jours)

**Type de contrat**: à durée indéterminée à 100 %

**Rémunération**: selon CCT / CA6 maximum
  • Service Desk Operator

    il y a 3 semaines


    Luxembourg, Luxembourg CTG IT Solutions Temps plein

    CTG is an international IT solutions and services company, back over 50 years of experience.CTG IT Solutions, part of the CTG Group is dedicated specifically to the European Institutions. More than 200 colleagues are working within multicultural teams in Brussels, Luxembourg, and Strasbourg.We provide to the European Institutions all kind of IT services,...

  • Technicien Service Desk

    il y a 3 semaines


    Luxembourg, Luxembourg Europ IT Services Temps plein

    Europ-IT group provides IT services and engineering to corporate clients, small to medium sized business and other various companies throughout Europe.Technicien Service DeskMissionPremier point de contact pour les clients qui recherchent une assistance technique soit par téléphone, courrier électronique ou ticketing.Effectuer le dépannage à distance...

  • Service Desk

    il y a 3 semaines


    Luxembourg, Luxembourg LHH Temps plein

    I am looking for a IT Service Desk for my client for an assignment of 6 months.The start-up is to be expected urgently.LHH Recruitment Solutions offers extensive HR solutions through one unique brand. We are specialised in the employment of middle and top management and highly qualified professionals in contracting temporary and permanent placement.At LHH...


  • Luxembourg, Luxembourg BNP Paribas Temps plein

    TRAINEE - ASSISTANT - FX TRADER MFS TRADING DESK (M/F) (NUMÉRO DE L'EMPLOI :LUX022162)_BNP Paribas Securities Services__, a subsidiary of the BNP Paribas group, is one of Europe's leading providers of custody services for securities._ The Luxembourg branch plays a major part in its operations, offering clients high valueadded services extending from custody...

  • Agent Service Desk

    il y a 3 semaines


    Luxembourg, Luxembourg ARHS Cube Temps plein

    **Description du poste**ARHS Cube est à la recherche d'un **Agent Service Desk** **(_h/f_)** **pour fournir une assistance technique rapide et efficace sur les systèmes informatiques. Vous répondrez aux questions d'ordre de problèmes techniques et offrirez des conseils pour les résoudre.**Vos responsabilités**:- Effectuer le dépannage à distance ou...

  • Mid-level Fund Lawyer

    il y a 3 semaines


    Luxembourg, Luxembourg Austin Bright Temps plein

    What if 2023 meant a new professional perspective?Our client, an international law firm, is currently looking for a Mid-Level Fund Lawyer.You will have the opportunity to work with prestigious clients and handle complex cases. This will enhance your knowledge and skills. In addition, the company offers sports courses via a personal trainer which you can...

  • Vie Second Level Control Risk

    il y a 3 semaines


    Luxembourg, Luxembourg Société Générale Temps plein

    Responsibilities: You will join the Risk and Compliance Level 2 Permanent Control team, reporting to SG Luxembourg's Management and functionally to the SG Group 2d level control Risk and Compliance Departments. The permanent control framework is a continuous approach aiming to manage risks and is consisting of:Level 1 permanent control, placed under the...

  • Service Desk Operator

    il y a 3 semaines


    Luxembourg, Luxembourg Sogeti Temps plein

    SOGETI is looking for a Service Desk Operator to join our company.You will be part of a team which interact with other team-members from SOGETI, in a multicultural environment. You will also have the unique opportunity to gain experience by sharing technical knowledge with your futures colleagues.Your challenge: Recording incidents and requests in the...

  • IT Operator

    il y a 3 semaines


    Luxembourg, Luxembourg Arhs Developments Temps plein

    Job Description Want to skyrocket your career with a rock-solid company? With over 2500 employees, we're still growing, and searching for new colleagues who appreciate working on challenging projects with new technologies, methodologies, in a professional & enthusiastic environment Interested? Arηs Cube, which is part of Arηs Group, is looking for an IT...

  • 1 teacher

    il y a 3 semaines


    Luxembourg, Luxembourg Ecole Européenne de Luxembourg European School Kirchberg Temps plein

    Job description Mission: A teacher for italian as foreign language in the Secondary cycle of the European School Luxembourg I is recruited to take up post on 30 August 2024. Profile: The candidate will be a qualified teacher for Italian as foreign language at secondary school level (all levels up to BAC). The candidate will be a native Italian speaker...


  • Luxembourg, Luxembourg Abiomis Temps plein

    Accountant – Spanish Desk, Dynamic Team We are collaborating with a young and very dynamic fiduciary located in Luxembourg city, in order to find a Senior Accountant for their offices. This fiduciary is composed of a dozen people and has existed for a few years now, a period during which they have known a good growth. As you can imagine, they are currently...


  • Luxembourg, Luxembourg Abiomis Temps plein

    Accountant – Spanish Desk, Dynamic Team We are collaborating with a young and very dynamic fiduciary located in Luxembourg city, in order to find a Senior Accountant for their offices. This fiduciary is composed of a dozen people and has existed for a few years now, a period during which they have known a good growth. As you can imagine, they are currently...

  • Help Desk Agent

    il y a 3 semaines


    Luxembourg, Luxembourg CTG Luxembourg PSF Temps plein

    The American group CTG has more than 3,300 employees worldwide, including more than 500 employees in Luxembourg.CTG Luxembourg PSF has been awarded as Best Workplaces several times and are active in the following areas:Support Infrastructure Development Testing Business analysisCTG Luxembourg PSF, serving predominantly clients from financial and public...


  • Luxembourg, Luxembourg UBS Temps plein

    Luxembourg Business management, administration and support Global Wealth ManagementJob Reference #BRCity LuxembourgYour role Are you a motivated selfstarter? Are you at your best when supporting others? We're looking for someone like to:Support the team by dealing on a daily basis with clients' administrative inquiries Review client requests, analyze client...

  • 1 teacher

    il y a 3 semaines


    Luxembourg, Luxembourg Ecole Européenne de Luxembourg European School Kirchberg Temps plein

    Job description Mission: A teacher for Maltese language in the Secondary cycle of the European School Luxembourg I is recruited to take up post on 30 August 2024. Profile:The candidate will be a qualified teacher for Maltese language in the secondary school level (all levels up to BAC). The candidate will be a native Maltese speaker (mother tongue level or...


  • Luxembourg, Luxembourg Deloitte Luxembourg Temps plein

    Your future team Do you have a previous experience in an Operational IT Team? Do you demonstrate competent IT literacy and ability around applications & systems? Are you willing to have a holistic view of IT within business, from front to back? If you have between 3 and 5 years of experience, you should join our IT Level 2 Support team. Your next...

  • 1 teacher

    il y a 3 semaines


    Luxembourg, Luxembourg Ecole Européenne de Luxembourg European School Kirchberg Temps plein

    Job description Mission: A teacher for Estonian language in the Secondary cycle of the European School Luxembourg I is recruited to take up post on 30 August 2024. Profile: The candidate will be a qualified teacher for Estonian language in the secondary school level (all levels up to BAC). The candidate will be a native Estonian speaker (mother tongue level...

  • 1 teacher

    il y a 3 semaines


    Luxembourg, Luxembourg Ecole Européenne de Luxembourg European School Kirchberg Temps plein

    Job description Mission: A teacher for English language for an inclusive open class in the Primary cycle of the European School Luxembourg I is recruited to take up post on 30 August 2024. This inclusive open class (IOC) is made up of a small group of pupils, 10 at maximum. It is an open class from P1 to P5 with learning spaces adapted to work groups of...


  • Luxembourg, Luxembourg infeurope S.A. Temps plein

    Job Type(s):contractLocation(s):LuxembourgCompany Name:infeurope S.A.infeurope is looking for an Administrative & Procurement Assistant with at least 3 years of experience.Start date: 01/07/2024 ("Start Date") and last until 31/12/2024 ("End Date").The total maximum workload is estimated at 130 man-days.DESCRIPTION OF THE TASKSl) Travel Request treatmentIl)...


  • Luxembourg, Luxembourg State Street Corporation Temps plein

    State Street Corporation LuxembourgPosted 1 day ago Permanent Competitive Client Service Management, Senior Associate levelINTERNATIONAL FINANCIAL DATA SERVICES (IFDS)IFDS, established in 2007, is a market leader in Transfer Agency Services committed to providing high quality services and technology to our clients, with European offices in Dublin and...