Operational Care Employee

il y a 2 semaines


Contern, Luxembourg Kuehne+Nagel Temps plein
We are looking for the Operational Care Specialist to join our Sea Logistics team in Contern, Luxembourg
-
Your Role :You are part of a team in the Operational Care Center responsible for coordinating transport activities by executing the necessary bookings with our partners, executing the requisite data entry across all KN systems, and generating the required documentation. Additionally, you are liaising with our Customer Care team to ensure all requirements are met in compliance with rules and regulations governing sea transport and associated national protocols. Lastly, you build and maintain a strong partnership with key carriers and vendors.

-
Your Responsibilities:

  • To create/ complete shipment details in our internal data management system (Carrier/ Vessel, Item description, etc.);
  • To coordinate with customer care, haulers and carriers;
  • To create files for consolidation container (Master / Single);
  • To review and ensure alignment of shipping instructions including clarifying any deviations/conflicts taking country regulations, compliance and rate and routing information into consideration;
  • To ensure booking arrangements within the most efficient way;
  • To immediately report problems, operation disputes, or discrepancies to the direct manager;
  • To monitor the operational performance of carriers and other vendors and escalate/create awareness if performance and commitments are not being delivered
  • Initiate and resolve any rate discrepancies;
  • To work with Customer Care on account implementation, ensuring a smooth transition from sales to operations; and to support them in resolving customer complaints.

Your Skills and Experiences:

  • Proven experience in Sea Logistics & strong knowledge in Freight Forwarding;
  • Analytical mindset;
  • Multitasker and strong organizer;
  • Ability to communicate persuasively whilst demonstrating adaptability and empathy;
  • Problem-Solving and able to work under pressure;
  • Excellent verbal and written communication skills in German and very good English skills.
LI-UB1

Good Reasons to Join :
Kuehne+Nagel in Luxembourg was founded in 1970 and currently has around 700 employees with over 30 different nationalities.

Located at the very heart of Europe, and as such the ideal starting place to travel in Europe, Luxembourg is known by its diversity, amazing nature and beautiful castles.

Our head office is located in Contern, an industrial zone in the south-eastern part of Luxembourg (easily reachable by car or public transportation from Luxembourg, Germany, France or Belgium).

We offer a position within a strong international environment with a competitive salary and opportunities for further development within the Kuehne + Nagel Group.

-
About Kuehne+Nagel


With over 80,000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.


CONTACT
Lisianne Saudel

  • Location-Found your right job opportunity?
Learn more about our hiring process and get some usefull tips for applying.

  • Application support
  • Share this opportunity
Share via Facebook

  • Share via linkedIn
  • Get notified for similar jobs
You'll receive updates once a week

  • Activate
Next steps to joining our team
Step 1


Step
  • Speak with your Kuehne+Nagel recruiting specialist


Step
  • Meet our hiring team


Step
  • Decide if you will accept the offer
Similar jobs

Freight Logistics & Customer Service

Sea Logistics Operational Care Specialist (M/F) FS-OC

  • Location
  • Contern, Luxembourg
  • Permanent
  • Freight Logistics & Customer Service
Sea Logistics Import Operational Care Specialist

  • Location
  • Santiago, Región Metropolitana de Santia, Chile
  • Full Time
  • Permanent
  • Posted 14 days ago
  • Freight Logistics & Customer Service
Sea Logistics Customer Care Employee

  • Location
  • Contern, Luxembourg
  • Full Time
  • Permanent
  • Posted 0 days ago
  • Freight Logistics & Customer Service
Sea Logistics Operational Care Supervisor, Documentation

  • Contern, Luxembourg Kuehne+Nagel Temps plein

    We are looking for a Customer Care employee to join our Sea Logistics team in Contern, Luxembourg.- Your Role :The Sea Logistics Customer Care employee is the single point of contact for a defined group of customers in Sea Logistics. The Sea Logistics Customer Care employee supports customers by providing helpful information, answering questions, and...


  • Contern, Luxembourg Kuehne+Nagel Temps plein

    We are looking for a Customer Care employee to join our Sea Logistics team in Contern, Luxembourg.- Your Role :The Sea Logistics Customer Care employee is the single point of contact for a defined group of customers in Sea Logistics. The Sea Logistics Customer Care employee supports customers by providing helpful information, answering questions, and...


  • Contern, Luxembourg Kuehne+Nagel Temps plein

    Your Role :As Coordinator Operational Efficiency you will be responsible for the productivity management system in all its facets. Besides some maintenance, you will have a strong focus on the availability and analysis of productivity data as well as defining and driving improvement projects. The role as coordinator will enable you to work with diverse...

  • Global Process Owner

    il y a 2 semaines


    Contern, Luxembourg Kuehne+Nagel Temps plein

    We are looking for a skilled and strategic Global Process Owner to optimize processes, drive productivity, and ensure timely service delivery for our organization.- Your Role :As the Global Process Owner, you will be responsible for creating enterprise-wide value, improving productivity through process efficiency, and ensuring the operational capability to...

  • Receptionist (M/F/n)

    il y a 2 semaines


    Contern, Luxembourg GH Interim Temps plein

    Position:GH intérim Sàrl is a company created and managed by two partners who are experienced in the field of human resources for many years now.The teams of GH intérim are made up of passionate people, speaking French, German, English, Dutch, Luxembourgish, etc. and with several years of experience in HR in Luxembourg.GH Interim is looking for a...


  • Contern, Luxembourg Kuehne+Nagel Temps plein

    We are hiring for an Operations Specialist, to join our 4PL Control Tower in Contern, Luxembourg- Your Role :As Operations Specialist, you will coordinate transport-related activities (e.g. Order Fulfilment, Transport Management, Freight Settlement, Request and Deviation Management, Visibility and Monitoring), in line with our 4PL customer expectations and...


  • Contern, Luxembourg WorldLine Temps plein

    Worldline is the European leader in digital payments and number four worldwide, powered by over 20,000 employees in more than 50 countries. Every day, our technology provides the trusted infrastructure for millions of people and businesses around the world - and we ́re just getting started. We are on an exciting journey to lead the way towards the next...

  • Customer Service

    il y a 2 semaines


    Contern, Luxembourg Kuehne+Nagel Temps plein

    Your Role: As an employee in Customer Service, you are the direct contact for the customer and carrier and work closely with the responsible Warehouse Manager and colleagues in the warehouse. Your Responsibilities: Own the process of order processing and manage our master data within our Warehouse Management System, ensuring seamless operations; Take...

  • Senior Logistics Process Owner

    il y a 2 semaines


    Contern, Luxembourg Kuehne+Nagel Temps plein

    At Integrated Logistics we are looking for a Senior Logistics Process Owner to join our team in Contern, Luxembourg.- Your Role :As a Senior Logistics Process Owner (LPO) you will have a thorough knowledge of E2E operations design and a deep understanding of BPM services with good analytical skills and a continuous improvement mindset. You will work in...


  • Contern, Luxembourg WorldLine Temps plein

    Payment Flows Services Expert:Worldline is the European leader in digital payments and number four worldwide, powered by over 20,000 employees in more than 50 countries. Every day, our technology provides the trusted infrastructure for millions of people and businesses around the world - and we ́re just getting started. We are on an exciting journey to lead...

  • Team Leader Customer Service

    il y a 2 semaines


    Contern, Luxembourg Kuehne+Nagel Temps plein

    We are looking for a Team Leader Customer Service to join our Contract Logistics site in Luxembourg.- Your Responsibilities: Organize workload and monitoring of daily operations within the team; Work closely and proactively with the customer to enlarge relationship / customer binding and prepare and lead monthly performance review meetings with the customer...

  • Logistics Site Green Belt

    il y a 2 semaines


    Contern, Luxembourg Kuehne+Nagel Temps plein

    We are offering a Site green belt position within our contract logistics team, in Conterm. If you want to contribute to Continuous Improvement in one of the most successful logistics organizations, this is a great opportunity to join our Production System team Your Role: As Site Green Belt your responsibility is to implement the internal continuous...

  • Il Operations Specialist

    il y a 2 semaines


    Contern, Luxembourg Kuehne+Nagel Temps plein

    We are hiring for an Operations Specialist, to join our 4PL Control Tower in Contern, Luxembourg- Your Role :As Operations Specialist, you will coordinate transport-related activities (e.g. Order Fulfilment, Transport Management, Freight Settlement, Request and Deviation Management, Visibility and Monitoring), in line with our 4PL customer expectations and...


  • Contern, Luxembourg Fanuc Europe Corporation SA Temps plein

    Internship | Warehouse Logistics Operations - Contern:FANUC is the world leading provider of factory automation. Our machine range includes a number of Robots, Cutting, Drilling, and Injection moulding machines, Laser, motors and control systems used in automation.FANUC Europe Corporation is the European Headquarter, located in Luxembourg. Our 250+ employees...


  • Contern, Luxembourg Global Water Solutions Temps plein

    Global Water Solutions is looking for a Customer Sales Representative to join our committed workforce. GWS is one of the world's largest pressure tank and water enhancement product manufacturers. Since its founding, GWS is focused on improving people's lives by providing clean water worldwide and facilitating access to it. We are looking for a team player...


  • Contern, Luxembourg Kuehne+Nagel Temps plein

    Your Role :As a Contract Logistics Operations Supervisor, you will be responsible for the continuous improvement of warehouse operations by managing and developing warehouse staff, as well as monitoring and evaluating operations.- Your Responsibilities: Motivating, coaching and training your staff by monitoring the progress of current training courses and...


  • Contern, Luxembourg Kuehne Nagel Temps plein

    Become part of a team that focuses on collaboration and development. Expand your potential and constantly broaden your horizons in a collegial and professional environment. Be the direct point of contact for our customers and together increase the added value for them and our company. We, the Customer Service Team in Contract Logistics in Contern,...

  • Team Leader Customer Service

    il y a 4 semaines


    Contern, Luxembourg Kuehne Nagel Temps plein

    Become part of a team that focuses on collaboration and development. Expand your potential and constantly broaden your horizons in a collegial and professional environment. Be the direct point of contact for our customers and together increase the added value for them and our company. We, the Customer Service Team in Contract Logistics in Contern,...


  • Contern, Luxembourg Global Water Solutions Temps plein

    Global Water Solutions is looking for a Customer Experience Representative to join our committed workforce. GWS is one of the world's largest pressure tank and water enhancement product manufacturers. Since its founding, GWS is focused on improving people's lives by providing clean water worldwide and facilitating access to it. We are looking for a team...

  • Luxembourg Cfo

    il y a 2 semaines


    Contern, Luxembourg Siemens Temps plein

    Country governance and operational responsabilities for our largest Division in Luxembourg: a dual financial role in a market at human scale. A way to get to know this country market and the teams inside outWhat part will you play?**_Functionally attached to Ilse and Jo in Belgium, this autonomous position is made up of 2 parts: Country CFO and Smart...