Sea Logistics Customer Care Employee
il y a 2 semaines
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Your Role :The Sea Logistics Customer Care employee is the single point of contact for a defined group of customers in Sea Logistics. The Sea Logistics Customer Care employee supports customers by providing helpful information, answering questions, and responding to complaints. To provide front line support for clients and customers and to ensure that customers are satisfied with products, services, and features. To be accountable for maintaining excellent service for our internal and external customers.
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Your Responsibilities:
- Customer Care and Advise: Proactively advise and consult to ensure customer satisfaction
- Shipment Management: Qualification and entry of customer orders into the operational execution process
- Complaint Management: Owns the Complaint Management process towards the customer and is the interface between all involved parties while working on resolutions.
- Quotation Management: Qualification of customer inquiries (including KN network and 3rd parties request), provide quotations and updates, set final selling price with individual adjustments within the given price band and in line with the national leeway in decisionmaking (frontline empowerment) including buying rate inquiries within the KN Network
- Customer On boarding: Inclusion and transfer of customer requirements into the KN systems as well as to involved parties (Operational Care/ KN Origin & Destination Offices, etc.); Accompanying (initial) customer order
- Customer Data Management: Maintenance and integration of customer data in the KN systems
- Operational Customer Relationship Management: Knowledge exchange with the sales executive; Establishment of an operative customer relationship (sales support)
- Customer Reporting: Creating, refining and reviewing reports based on customer requirements and needs
Your Skills and Experiences:
- Have a degree/apprenticeship in logistics or freight forwarding
- Preferably have a background in Sea Logistics or in freight forwarding
- Have a strong sense of selfdiscipline and persistence, be patient and pragmatic and able to think analytically and systematically
- Have strong conflict resolution skills and being able to communicate properly
- Fluency in English and German; any other language will be considered as an advantage
Good Reasons to Join :
Kuehne+Nagel in Luxembourg was founded in 1970 and currently has around 700 employees with over 30 different nationalities.
Located at the very heart of Europe, and as such the ideal starting place to travel in Europe, Luxembourg is known by its diversity, amazing nature and beautiful castles.
Our head office is located in Contern, an industrial zone in the south-eastern part of Luxembourg (easily reachable by car or public transportation from Luxembourg, Germany, France or Belgium).
We offer a position within a strong international environment with a competitive salary and opportunities for further development within the Kuehne + Nagel Group.
About Kuehne+Nagel
With over 80,000 employees at some 1,300
- Next steps to joining our teamStep 1
- Step 2
Step 3
Meet our hiring team
Step 4
Decide if you will accept the offer
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