Support Manager

il y a 1 semaine


Luxembourg, Luxembourg Cronos Europa Temps plein

Tasks:

  • Organisation, implementation and maintenance of (IS) support and evolution
  • Coordination of support teams
  • Contribute to IS Service management
  • Coordination with the project teams
  • Coordination of wiki sites, collaborative sites or social networks
  • Followup of service quality
  • Management and followup of user requests
  • Guidance regarding the use of information systems / ticketing tool
  • Management (process owner) of incidents related to information systems; organisation of the reporting
  • Conception and organisation of user documentation for information systems
  • Support of IS and ICT trainings organisation
  • Participation in user, service and project meetings
  • Elaboration and implementation of relevant Service Management processes.
  • Contribute to operational documentation and procedures.

Skills:

  • Autonomous, with strong organisational and timemanagement skills
  • Knowledge of ITIL compliant ticketing user interface ergonomics
  • Attention to details
  • Knowledge of wiki, collaborative sites and social networks
  • Knowledge in user assistance or support of information systems
  • Good reporting skills
  • Very good communication skills with technical and nontechnical audiences
  • Analysis and problemsolving skills
  • Capability to write clear and structured documents
  • Ability to participate in technical meetings and good communication skills
  • English & French

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