Support Technician
il y a 2 semaines
**LUXEMBOURG**:
**Sylvain Marsal**
**Recruiter**
**REJOIGNEZ NOTRE ÉQUIPE EN TANT QUE SUPPORT TECHNICIAN **:
CTG IT Solutions, société de services informatiques dédiée aux** institutions européennes**, recrute actuellement un **Support Technician** pour rejoindre une prestigieuse institution européenne au Luxembourg. **Si vous êtes passionné par le support technique et souhaitez travailler dans un environnement multiculturel stimulant, cette opportunité est faite pour vous **
**VOS MISSIONS**:
**En tant que Support Technician, vous serez responsable d'une variété de tâches liées au support technique et à la résolution des incidents. Vos principales responsabilités comprendront**:
- Répondre aux **appels entrants** et assister les utilisateurs avec leurs problèmes techniques
- Analyser les** incidents**, les** demandes** et les **problèmes**, en trouvant des solutions efficaces
- Assurer le **suivi des incidents** et maintenir les données à jour dans le Service Desk Manager
- Collaborer avec des **groupes de soutien** spécialisés pour résoudre les incidents complexes
- Proposer des améliorations pour optimiser la **gestion des incidents**:
- Surveiller les **systèmes critiques** et agir rapidement en cas d'anomalies
- Fournir un support applicatif pour des logiciels tels que **Windows**, **MS Office**, etc.
- Installer des images système Windows et créer des utilisateurs dans** Active Directory**
**VOTRE PROFIL**:
- Vous avez obtenu un diplôme de baccalauréat et possédez au moins **un an d'expérience** professionnelle dans une fonction de support technique semblable.
- Maîtrise du **français** à l'oral et à l'écrit
- Niveau B2 minimum en **anglais**:
- **Certification ITIL** (la certification peut être obtenue avant le démarrage de la mission)
- Expérience avec **Active Directory** et de bonnes compétences en Windows, MS Office, etc.
- Capacité à s'intégrer dans un **environnement international** et** multiculturel**:
- Excellentes compétences en** communication** et esprit d'équipe
**NOS OFFRES**:
**Chez CTG, nous valorisons nos employés et nous nous engageons à offrir une gamme complète d'avantages. Notre offre comprend**:
- Un package **salarial attractif**:
- **5 jours de vacances** supplémentaires chaque année
- Un programme de **formation** dédié avec des plans de développement personnel
- **Avantages extra-légaux** (matériel informatique, banques, etc.)
- Événements réguliers organisés pour l'équipe CTG, tels que des déjeuners d'apprentissage, des teambuildings, des événements ludiques, des célébrations de Noël, des marathons, etc.
**Si vous appréciez le travail au sein d'une équipe multiculturelle et souhaitez rejoindre une entreprise qui encourage la communication ouverte, nous vous invitons à postuler dès maintenant **
Veuillez noter qu'un casier judiciaire sera demandé pour ce poste.
**Rejoignez CTG IT Solutions et faites partie d'une équipe dynamique où vos compétences et votre expertise seront valorisées. Ne manquez pas cette opportunité Postulez dès maintenant pour faire avancer votre carrière.
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