Customer Service

il y a 4 semaines

LUXEMBOURG Manpower Luxembourg S.A. Temps plein
Manpower is recruiting for one of its clients in Luxembourg :

Customer Service & Quality Administrator H/F/X

Role :

Manage the customer service of one mineral business to North America

• Support The Supply Chain specialists to ensure deliveries are on-time

• Support on all back-office §activities and admin activities for the department

• Claim gatekeeper for the department, in charge of investigation & follow up supplier & customer claims

Accountability :

Contribute to the OTIF and customer satisfaction

• Contribute to the claims KPIs and safety stock levels.

• Responsible for maintaining a safe personal environment and acting safely at all times.

• Fully supports the location health, safety and environmental (HSE) programs by participating in their

implementation, maintenance, enforcement and compliance with company’s programs

Your tasks:

Customer service activities:

• Ensure the Front Office: management of direct contact with customers (phone, mail, email, fax, etc…)

• Prepare and review monthly the orderbook with sales managers as owner of the orderbook (short-term

sales forecast)

• Interface with credit controlling for the overdues management

• Ensure the sending of information to customers (change of products, site closing etc…) and respond to

requests

• Register and follow-up the customer complaints through a dedicated tool (CRM)

• Register and monitor the debit and credit notes

• Ensure accurate and ontime invoice of the sale orders incl. sending documents to customer service and

customers

• Admin & backoffice

• Work with the Supply chain specialists team for any admin support requested

• Inventory management: register stocks in transit into the systems

• Enter all freight and transfer price requests following the finance process

• Create purchase orders and modify, invoice Sales orders

• Update the Estimate Time Arrivals (ETA) for purchase orders in the systems

• Control the invoice of Logistics Service Providers (warehouses and carriers)

• Register & issue Certificates of Analysis for our products ;

• Liaise with Finance and compile the Value Added Tax information for our Bulgarian warehouse

• Customer surveys

• Claim Gatekeeper:

• Investigate, create corrective action plans, follow-up for all claims of the department

Your profile:

Key competencies

• Fluent English, french is a plus.

• Tools knowledge is a plus: ERP (SAP), CRM (Salesforce), Google Suite

Strong customer orientation

• Strong interpersonal skills to collaborate with internal and external stakeholders

• Very at ease with IT tools

• Background in data administration & customer service

• Rigorous compliance with procedures and processes

• Impeccable Attention to Detail, ability to rigorously check input and output data

• Strong organizational skills, ability

• Reactivity and stress management during peaks of activity

• Team spirit

Educational & Relevant experience:

• Bachelor in quality management or equivalent experience

• Minimum 3 years of experience in quality officer or customer service

Interested in this position ? Please apply on line.

Your application will be treated with the strictest confidentiality.

 

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