Customer Service
il y a 1 mois
Customer Service & Quality Administrator H/F/X
Role :
Manage the customer service of one mineral business to North America
- Support The Supply Chain specialists to ensure deliveries are on-time
- Support on all back-office §activities and admin activities for the department
- Claim gatekeeper for the department, in charge of investigation & follow up supplier & customer claims
Accountability :
Contribute to the OTIF and customer satisfaction
- Contribute to the claims KPIs and safety stock levels.
- Responsible for maintaining a safe personal environment and acting safely at all times.
- Fully supports the location health, safety and environmental (HSE) programs by participating in their
Your tasks:
Customer service activities:
Ensure the Front Office:
management of direct contact with customers (phone, mail, email, fax, etc...)
- Prepare and review monthly the orderbook with sales managers as owner of the orderbook (short-term
- Interface with credit controlling for the overdues management
- Ensure the sending of information to customers (change of products, site closing etc...) and respond to
- Register and follow-up the customer complaints through a dedicated tool (CRM)
- Register and monitor the debit and credit notes
- Ensure accurate and ontime invoice of the sale orders incl. sending documents to customer service and
- Admin & backoffice
- Work with the Supply chain specialists team for any admin support requested
Inventory management:
register stocks in transit into the systems
- Enter all freight and transfer price requests following the finance process
- Create purchase orders and modify, invoice Sales orders
- Update the Estimate Time Arrivals (ETA) for purchase orders in the systems
- Control the invoice of Logistics Service Providers (warehouses and carriers)
- Register & issue Certificates of Analysis for our products ;
- Liaise with Finance and compile the Value Added Tax information for our Bulgarian warehouse
- Customer surveys
Claim Gatekeeper:
- Investigate, create corrective action plans, follow-up for all claims of the department
Your profile:
Key competencies
- Fluent English, french is a plus.
- Tools knowledge is a plus: ERP (SAP), CRM (Salesforce), Google Suite
- Strong interpersonal skills to collaborate with internal and external stakeholders
- Very at ease with IT tools
- Background in data administration & customer service
- Rigorous compliance with procedures and processes
- Impeccable Attention to Detail, ability to rigorously check input and output data
- Strong organizational skills, ability
- Reactivity and stress management during peaks of activity
- Team spirit
Educational & Relevant experience:
- Bachelor in quality management or equivalent experience
- Minimum 3 years of experience in quality officer or customer service
Interested in this position ? Please apply on line.
Your application will be treated with the strictest confidentiality.
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