![DO Recruitment Advisors](https://media.trabajo.org/img/noimg.jpg)
Customer Service Consultant
il y a 1 semaine
GERMAN&ENGLISH SPEAKING CUSTOMER SERVICE CONSULTANT (M/F)
DO Recruitment Advisors is delighted to assist our client, a multinational company, in the recruitment of a Customer Service Consultant for its Luxembourg office, joining a diverse and inclusive team in an international and informal environment.
This is a challenging and exciting opportunity to join the corporate office of leading UK based financial services group providing a wide range of banking and financial services, passionate about personal and commercial customers.
THE JOB :
The Customer Service Consultant will be reporting to the Head of Operations and Team Leader as part of a small cross-functional delivery team dealing with complaints from customers or their legal representatives on the German market. These complaints relate to the company’s legacy products, how they were sold and their Terms & Conditions.
-Helping prepare responses to the regulatory bodies including CAA, BaFin, IVASS.
-Effective and timely handling of complaints while meeting the internal polices and the reasonable interests of customers.
-Work with our business partners to investigate and resolve customer complaints as required.
-Maintaining contact with all parties involved, including the CAA, BaFin, IVASS and other regulators as well as with our in-house legal department, our external lawyers, the actuarial team, and other decision-makers of the company.
-Ensuring that our customers are treated fairly.
-Ensuring customers receive timely resolution of their complaint or are kept informed for the reasons or any delay.
-Benefits: Flexible working hours, 34.5days of holiday annually, pension scheme, bonus etc.
THE CANDIDATE PROFILE :
-Experience working in a similar role within Financial Services, particularly the Insurance industry
-Ideally around 3-8 years of experience of working in a Customer services role within Insurance
-General knowledge about products, legal frameworks and services would be a plus
-Very good organisational skills
-Excellent communication skills, with the ability to empathise with a customer perspective
-Proficient/fluent in English AND German. (Italian and French would be a plus)
-At ease with standard MS Office (Word, Excel, PowerPoint, Outlook etc.) and Adobe tools. --Willing to learn and use more specific IT tools (including In-house software)
-Open minded, able to demonstrate key behavioural capabilities including teamwork, ownership, agility, proactivity and innovation in a start-up-like environment
-Keen to suggest new ideas and implement pragmatic and workable solutions.
-Positively influence others by demonstrating the company values and behaviour and encourages this in team members
-Willingness to travel to Germany for training
THE CLIENT:
Our client is a reputable insurance company, part an international group that is located in Limpertsberg, Luxembourg.
At the final stages of the recruitment process, some of our clients could ask the successful candidate to provide supporting documentation such as, for example, copies of diplomas or proof of previous jobs, and a standard criminal record check might also be requested.
-
Customer Service Consultant
il y a 1 semaine
Luxembourg, Luxembourg DO Recruitment Advisors Temps pleinGERMAN&ENGLISH SPEAKING CUSTOMER SERVICE CONSULTANT (M/F)DO Recruitment Advisors is delighted to assist our client, a multinational company, in the recruitment of a Customer Service Consultant for its Luxembourg office, joining a diverse and inclusive team in an international and informal environment.This is a challenging and exciting opportunity to join the...
-
Customer Journey Consultant
il y a 3 semaines
Luxembourg Lux-Advisory Temps plein**Lux-Advisory **is a company specialized in project management and business analysis. Our consultants take part in European or International projects. To support the increase of our activity, we are currently looking for a*** **Customer Journey Expert Consultant.** **Mission - Tasks** This role requires experience in operating in a complex environment and...
-
Customer Journey Consultant
il y a 3 semaines
Luxembourg Lux-Advisory Temps plein**Mission - Tasks** This role requires experience in operating in a complex environment and significant knowledge of the Banking regulatory landscape. It combines a client-focused approach with analytical skills and result oriented thinking. The consultant will work in a multidisciplinary team within Agile organization. As a Customer Journey Expert, the...
-
French - Customer Service Consultant
il y a 3 semaines
Luxembourg Believe Resourcing Temps plein**About our client**: They are a global community of passionate, fun-loving people who thrive on making a difference on behalf of the world's most **exciting brands.** They thrive on making a difference in the lives of people and businesses. They bring together **passionate, fun-loving **people and give them the freedom and tools they need to look after...
-
French - Customer Service Consultant
il y a 2 semaines
Luxembourg, Luxembourg Believe Resourcing Temps pleinAbout our client:They are a global community of passionate, fun-loving people who thrive on making a difference on behalf of the world's most exciting brands.They thrive on making a difference in the lives of people and businesses. They bring together passionate, fun-loving people and give them the freedom and tools they need to look after their clients'...
-
Service Desk Consultant
il y a 4 semaines
Luxembourg CONVOTIS GmbH Temps plein**Who we are**: The Service Desk Consultant is providing front-line primary support to customers and internal users of Convotis infrastructures / managed services and undertaking established and routine activities associated with Service Desk operations as directed and assigned by its line manager. **Service Desk Consultant (m/w/d) in Luxemburg**: **Key...
-
Financial Services Consultant
il y a 2 semaines
Luxembourg, Luxembourg DYNAFIN CONSULTING Temps pleinFinancial Services Consultant (Luxembourg):Présentation de l'entreprise:4DynaFin Consulting is a human sized, flexible consulting company delivering services in the Financial Services Industry.Our company consists of more than 145 committed consultants with offering strong expertise in the different domains :Invest - Payments - Credits - Insurance.In these...
-
Customer Service
il y a 2 semaines
Luxembourg, Luxembourg Manpower Luxembourg Intérim SA Temps pleinManpower is recruiting for one of its clients in Luxembourg : Customer Service & Quality Administrator H/F/X Role : Manage the customer service of one mineral business to North America• Support The Supply Chain specialists to ensure deliveries are on-time• Support on all back-office §activities and admin activities for the department• Claim gatekeeper...
-
Eu - German - Customer Service Consultant (Relocate
il y a 3 semaines
Luxembourg Believe Resourcing Temps plein**About our client**: They are a global community of passionate, fun-loving people who thrive on making a difference on behalf of the world's most **exciting brands.** They thrive on making a difference in the lives of people and businesses. They bring together **passionate, fun-loving **people and give them the freedom and tools they need to look after...
-
Financial Services Consultant
il y a 4 semaines
Luxembourg DYNAFIN CONSULTING Temps plein**Financial Services Consultant (Luxembourg)**: **Présentation de l'entreprise**: 4DynaFin Consulting is a **human sized, flexible consulting company** delivering services in the **Financial Services Industry**. Our company consists of more than **145 committed consultants** with offering strong expertise in the different domains **:Invest **- **Payments...
-
Customer Service
il y a 2 semaines
Luxembourg, Luxembourg Manpower Luxembourg S.A. Temps pleinManpower is recruiting for one of its clients in Luxembourg :Customer Service & Quality Administrator H/F/XRole :Manage the customer service of one mineral business to North America Support The Supply Chain specialists to ensure deliveries are on-time Support on all back-office §activities and admin activities for the department Claim gatekeeper for the...
-
Customer Service
il y a 1 mois
Luxembourg, Luxembourg Manpower Luxembourg S.A. Temps pleinManpower is recruiting for one of its clients in Luxembourg :Customer Service & Quality Administrator H/F/XRole :Manage the customer service of one mineral business to North America Support The Supply Chain specialists to ensure deliveries are on-time Support on all back-office §activities and admin activities for the department Claim gatekeeper for the...
-
Customer Service Team Leader
il y a 7 jours
Luxembourg DO Recruitment Advisors Temps pleinGERMAN&ENGLISH SPEAKING CUSTOMER SERVICE/COMPLAINTS TEAM LEADER (M/F)DO Recruitment Advisors is delighted to assist our client, a multinational company, in the recruitment of a Customer Service Consultant for its Luxembourg office, joining a diverse and inclusive team in an international and informal environment.This is a challenging and exciting opportunity...
-
Customer Service Team Leader
il y a 1 semaine
Luxembourg, Luxembourg DO Recruitment Advisors Temps pleinGERMAN&ENGLISH SPEAKING CUSTOMER SERVICE/COMPLAINTS TEAM LEADER (M/F)DO Recruitment Advisors is delighted to assist our client, a multinational company, in the recruitment of a Customer Service Consultant for its Luxembourg office, joining a diverse and inclusive team in an international and informal environment.This is a challenging and exciting opportunity...
-
Customer Service Specialist
il y a 3 semaines
Luxembourg Zurich Insurance Temps pleinZurich is one of the world’s leading insurance groups, and one of the few to operate on a global basis. Our mission is to help our customers understand and protect themselves from risk. With about 53,000 employees serving customers in more than 170 countries, we aspire to become the best global insurer as measured by our shareholders, customers and...
-
Customer Service Administrator
il y a 2 semaines
Luxembourg Zurich Insurance Temps pleinJob Summary- Zurich is one of the world’s leading insurance groups, and one of the few to operate on a global basis. Our mission is to help our customers understand and protect themselves from risk. With about 53,000 employees serving customers in more than 170 countries, we aspire to become the best global insurer as measured by our shareholders,...
-
Customer Service Administrator
il y a 3 semaines
Luxembourg Zurich Insurance Temps pleinZurich is one of the world’s leading insurance groups, and one of the few to operate on a global basis. Our mission is to help our customers understand and protect themselves from risk. With about 53,000 employees serving customers in more than 170 countries, we aspire to become the best global insurer as measured by our shareholders, customers and...
-
Customer Service Administrator
il y a 2 semaines
Luxembourg, Luxembourg Zurich Insurance Temps pleinJob Summary- Zurich is one of the world's leading insurance groups, and one of the few to operate on a global basis. Our mission is to help our customers understand and protect themselves from risk. With about 53,000 employees serving customers in more than 170 countries, we aspire to become the best global insurer as measured by our shareholders, customers...
-
Business Development Consultant
il y a 3 semaines
Luxembourg Global Jet Temps plein**Job description**: For more than 20 years, Global Jet Luxembourg, leading European company in aircraft management, is focused on providing a high quality of service to an exceptional clientele. To meet the needs of our constantly growing company, we are looking for a Business Development Consultant. As a Business Development Consultant you will be in...
-
Customer Service Administrator
il y a 2 semaines
Luxembourg, Luxembourg Zurich Insurance Temps pleinZurich is one of the world's leading insurance groups, and one of the few to operate on a global basis. Our mission is to help our customers understand and protect themselves from risk.With about 53,000 employees serving customers in more than 170 countries, we aspire to become the best global insurer as measured by our shareholders, customers and...