Service Desk Manager
il y a 4 semaines
About Proximus Luxembourg
Proximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit.
With PSF support status, the company has almost 750 employees. All these experts share a passion for digital technology, a spirit of openness and innovation, and a desire to simplify, connect and make their customers' personal and professional activities ever more secure.
Proximus Luxembourg is actively contributing to the acceleration of Luxembourg's digitalisation and its economic influence through the development of connectivity, resilient infrastructures and 5G, as well as innovative technologies such as Blockchain, Artificial Intelligence, Machine Learning and IoT.
Proximus Luxembourg is a subsidiary of the Proximus group (Euronext Brussels: PROX), provider of digital services and communication solutions operating in the Belgian and international markets.
Telindus Luxembourg – Share more than technologies
Telindus is a brand of Proximus Luxembourg.
Founded in 1979, Telindus Luxembourg accompanies all organizations in their digital transformation, by providing holistic ICT & Telecommunication solutions, as well as tailored support services. Its areas of expertise include Telecommunication Services, ICT Infrastructure, Multi-Cloud, Digital Finance Solutions, Cybersecurity, Business Applications, Managed Services and Training.
Always in search of innovation, Telindus works daily to boost the growth of its customers.
Job Content
Join our dynamic team as a Service Desk Manager and be at the forefront of customer-centric and agile service delivery. We are a leading firm dedicated to enhancing customer experience through strategic service management and continuous improvements. If you have a passion for technology-driven solutions and a commitment to excellence, we invite you to apply.
Key Responsibilities
- HR Management:
- Lead the Call Desk and Customer Experience Management teams, fostering an environment of growth and excellence.
- Service Desk Operations:
- Champion the evolution of Service Desk services, ensuring continuous improvement and scope expansion to accompany new IT services proposed to our customers.
- Implement strategies for first call resolution management to enhance customer experience and reduce dependencies on technical teams.
- Third-Party Management:
- Handle contractual and operational aspects of Service Desk third-party engagements, ensuring compliance and efficiency in service delivery.
- Strategic Development:
- Develop and refine Service Desk strategy to cover and even anticipate new demands.
- Leverage AI in the day to day Service Desk life
- Customer and Client Relations:
- Manage customer experience and client communication strategies to maintain high satisfaction rates.
- Leadership and Collaboration:
- Act as a Service Desk competency leader, contributing to customer proposals and leading customer onboarding initiatives.
Profile
Requirements
- Proven experience as a Service Desk Leader with a strong background in Service Desk strategy development.
- Extensive knowledge in HR and team management specific to IT service contexts.
- Proficient in Service Desk Management and Customer Experience Management (CXM).
- Experience in IT Service Desk, End-User Service Desk (including Azure/M365)
- Well-versed in ITIL practices with substantial project management experience.
- Skilled in contract management and third-party negotiations with a keen understanding of budget and financial oversight.
- Excellent communication, interpersonal, and leadership skills.
- AI understanding and used cases for Service Desk activities
Qualifications
- Master's degree in a relevant field (Information Technology, Business Administration) is required.
- Certifications in ITIL, Project Management, and/or related fields are desirable.
What We Offer
- Competitive salary package with comprehensive benefits.
- Opportunities for professional development and certification.
- A collaborative work environment that values innovation and efficiency.
- A chance to work with some of the industry’s most talented professionals and leading-edge technologies.
How to Apply
Please send your resume and a cover letter highlighting your relevant experience and why you would be the perfect fit for this role. We look forward to transforming the future of service delivery with you
Our Offer
A professional and stimulating work environment in the IT & telecom sector. Multiple career opportunities within the Proximus Group at national and international level, cutting-edge training in new technologies, a wealth of recognized expertise. We also offer an attractive salary package and many other benefits.
Our company is an equal opportunity employer, valuing diversity in all its forms. We firmly believe that each individual brings a unique richness to our teams, and we are committed to creating an inclusive environment where every voice counts.
If at the end of the process your application is successful, you will be asked to provide an extract from your criminal record. Your personal information will be handled in compliance with applicable data protection laws.
-
Service Desk Manager
il y a 4 semaines
Bertrange, Luxembourg Proximus Luxembourg Temps pleinService Desk ManagerAbout Proximus LuxembourgProximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit.With PSF support status, the company has almost 750 employees. All these experts share a...
-
Service Desk Manager
Il y a 2 mois
Bertrange, Luxembourg Proximus Luxembourg Temps pleinService Desk ManagerAbout Proximus LuxembourgProximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit.With PSF support status, the company has almost 750 employees. All these experts share a...
-
Service Desk Manager
Il y a 2 mois
Bertrange, Luxembourg Proximus Luxembourg Temps pleinService Desk ManagerAbout Proximus LuxembourgProximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit.With PSF support status, the company has almost 750 employees. All these experts share a...
-
Service Desk Operator
il y a 1 mois
Bertrange, Luxembourg CTG Luxembourg Temps pleinCTG IT Solutions is an IT Services Company dedicated to European Institutions. We are currently hiring a Service Desk Operator, to join the Service Desk multicultural team of the and to be responsible for providing first level IT support to all its usersYour missionsYour are the first line user liaison: you receive calls and emails from all the client's...
-
Service Desk Operator
il y a 4 semaines
Bertrange, Luxembourg CTG Luxembourg Temps pleinCTG IT Solutions is an IT Services Company dedicated to European Institutions. We are currently hiring a Service Desk Operator, to join the Service Desk multicultural team of the and to be responsible for providing first level IT support to all its usersYour missionsYour are the first line user liaison: you receive calls and emails from all the client's...
-
Service Desk Operator
il y a 4 semaines
Bertrange, Luxembourg CTG Luxembourg Temps pleinCTG IT Solutions is an IT Services Company dedicated to European Institutions. We are currently hiring a Service Desk Operator, to join the Service Desk multicultural team of the and to be responsible for providing first level IT support to all its usersYour missionsYour are the first line user liaison: you receive calls and emails from all the client's...
-
Service Desk Operator
il y a 1 mois
Bertrange, Luxembourg CTG Luxembourg Temps pleinCTG IT Solutions is an IT Services Company dedicated to European Institutions. We are currently hiring a Service Desk Operator, to join the Service Desk multicultural team of the and to be responsible for providing first level IT support to all its usersYour missionsYour are the first line user liaison: you receive calls and emails from all the client's...
-
Service Desk Operator
Il y a 2 mois
Bertrange, Luxembourg CTG Temps plein**IT Service Management**Brussels**: Andrada Mocian Recruitment Manager **CTG IT Solutions is currently growing and we are looking for **_Service Desk Operators_** to strengthen our teams in Brussels.** **Your Missions** - You record incidents in the **Service Management Tool**, and make an initial assessment to attempt to resolve them. If you can't, then...
-
Service Desk Operator
il y a 22 heures
Bertrange, Luxembourg CTG Temps plein**IT Service Management**Brussels**: Andrada Mocian Recruitment Manager **CTG IT Solutions is currently growing and we are looking for **_Service Desk Operators_** to strengthen our teams in Brussels.** **Your Missions** - You record incidents in the **Service Management Tool**, and make an initial assessment to attempt to resolve them. If you can't, then...
-
Service Desk Operator
il y a 1 semaine
Bertrange, Luxembourg CTG Temps pleinIT Service ManagementBrussels**:Andrada MocianRecruitment ManagerCTG IT Solutions is currently growing and we are looking for _Service Desk Operators_ to strengthen our teams in Brussels.Your Missions You record incidents in the Service Management Tool, and make an initial assessment to attempt to resolve them. If you can't, then you assign incidents to...
-
Service Desk Agent
il y a 4 semaines
Bertrange, Luxembourg CTG Luxembourg Temps pleinCTG IT Solutions is currently growing and we are looking for Service Desk Agents to strengthen our teams in Luxembourg. Your MissionsYou will log, categorise, prioritise, diagnose, resolve, close and escalate incidents You will have incident ownership and communication throughout the lifecycle of the incidentYou will handle in policy and out of policy...
-
Service Desk Agent
il y a 1 mois
Bertrange, Luxembourg CTG Luxembourg Temps pleinCTG IT Solutions is currently growing and we are looking for Service Desk Agents to strengthen our teams in Luxembourg. Your MissionsYou will log, categorise, prioritise, diagnose, resolve, close and escalate incidents You will have incident ownership and communication throughout the lifecycle of the incidentYou will handle in policy and out of policy...
-
Service Desk Agent
il y a 3 jours
Bertrange, Luxembourg CTG Luxembourg Temps pleinCTG IT Solutions is currently growing and we are looking for Service Desk Agents to strengthen our teams in Luxembourg. Your MissionsYou will log, categorise, prioritise, diagnose, resolve, close and escalate incidentsYou will have incident ownership and communication throughout the lifecycle of the incidentYou will handle in policy and out of policy service...
-
Service Desk Agent
il y a 1 mois
Bertrange, Luxembourg CTG Luxembourg Temps pleinCTG IT Solutions is currently growing and we are looking for Service Desk Agents to strengthen our teams in Luxembourg. Your MissionsYou will log, categorise, prioritise, diagnose, resolve, close and escalate incidentsYou will have incident ownership and communication throughout the lifecycle of the incidentYou will handle...
-
Service Desk Agent
il y a 4 semaines
Bertrange, Luxembourg CTG Luxembourg Temps pleinCTG IT Solutions is currently growing and we are looking for Service Desk Agents to strengthen our teams in Luxembourg. Your MissionsYou will log, categorise, prioritise, diagnose, resolve, close and escalate incidentsYou will have incident ownership and communication throughout the lifecycle of the incidentYou will handle...
-
Infrastructure Operation Specialist
il y a 2 semaines
Bertrange, Luxembourg Connectis CMC Luxembourg Temps plein**The Operations Specialist will perform tasks and functions, including but not limited to**: Shifts: 07h00 to 15h30 15h00 to 23h30 23h00 to 07h30 - Monitor the system for equipment failure or errors in performance, updating monitoring tools: - Monitoring jobs (Tool: Autosys/Automic) in accordance with predefined procedures. - Understand, analyze, and...
-
Treasury Specialist
il y a 3 semaines
Bertrange, Luxembourg Koch Global Services Temps plein**Description** **Your Job** Be part of a Global Treasury Capability which manages the EMEA Treasury activities for several Global Corporate subsidiaries of Koch Industries Inc. Assist the Treasury Manager with the day-to-day EMEA cash management operations and treasury processes in a dynamic environment focused on value creation. **What You Will Do** -...
-
Fund Services Manager
Il y a 2 mois
Bertrange, Luxembourg fundcraft Holdco S.ar.l Temps plein**About fundcraft**: fundcraft is a fast-growing, tech-powered fund services provider, aiming to revolutionise the fund management industry through our proprietary platform. Our dedicated team of financial experts, lawyers, tech developers, and data scientists are fully committed to turning the organisation to a leading fund services firm, in Europe and...
-
Fund Services Manager
il y a 4 semaines
Bertrange, Luxembourg fundcraft Holdco S.ar.l Temps plein**About fundcraft**: fundcraft is a fast-growing, tech-powered fund services provider, aiming to revolutionise the fund management industry through our proprietary platform. Our dedicated team of financial experts, lawyers, tech developers, and data scientists are fully committed to turning the organisation to a leading fund services firm, in Europe and...
-
Service Account Manager
il y a 2 semaines
Bertrange, Luxembourg Proximus Group Temps plein**About Proximus Luxembourg** Proximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit. With PSF support status, the company has almost 750 employees. All these experts share a passion for digital...
