Service Desk Operator
il y a 2 semaines
**IT Service Management**Brussels**:
Andrada Mocian
Recruitment Manager
**CTG IT Solutions is currently growing and we are looking for **_Service Desk Operators_** to strengthen our teams in Brussels.**
**Your Missions**
- You record incidents in the **Service Management Tool**, and make an initial assessment to attempt to resolve them. If you can't, then you assign incidents to dedicated support teams
- You provide a dedicated support to **VIP users** (Deputies for instance)
- You manage the **incident life cycle**, by monitoring progress of incident resolution, closing incidents, and keeping users informed to ensure they are satisfied
- You improve the **knowledge database**, to help your colleagues and the team
**Your profile**
- You are able to speak and write **fluently** at least **English and French**, to communicate easily with all the client's users
- You are experienced and have already worked in a similar position for **1 year**:
- You are familiar with **ticketing tools** and **ITIL** guidelines
- You are familiar with **social networks **(Twitter/ Facebook/ Instagram)
- You are a **team player** who likes to work in an international environment
**Our offer**
- An **attractive salary package** with or without a company **car**:
- A dedicated **training program** with personal development plans
- An **hospital insurance**:
- Regular **events** with the CTG team : learning lunchs, team buildings, fun events, Xmas, Marathons,...
- Please note that a criminal record will be asked for this position._._
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