Service Desk Operator
il y a 3 jours
**IT Service Management**Brussels**:
Andrada Mocian
Recruitment Manager
**CTG IT Solutions is currently growing and we are looking for **_Service Desk Operators_** to strengthen our teams in Brussels.**
**Your Missions**
- You record incidents in the **Service Management Tool**, and make an initial assessment to attempt to resolve them. If you can't, then you assign incidents to dedicated support teams
- You provide a dedicated support to **VIP users** (Deputies for instance)
- You manage the **incident life cycle**, by monitoring progress of incident resolution, closing incidents, and keeping users informed to ensure they are satisfied
- You improve the **knowledge database**, to help your colleagues and the team
**Your profile**
- You are able to speak and write **fluently** at least **English and French**, to communicate easily with all the client's users
- You are experienced and have already worked in a similar position for **1 year**:
- You are familiar with **ticketing tools** and **ITIL** guidelines
- You are familiar with **social networks **(Twitter/ Facebook/ Instagram)
- You are a **team player** who likes to work in an international environment
**Our offer**
- An **attractive salary package** with or without a company **car**:
- A dedicated **training program** with personal development plans
- An **hospital insurance**:
- Regular **events** with the CTG team : learning lunchs, team buildings, fun events, Xmas, Marathons,...
- Please note that a criminal record will be asked for this position._._
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Bertrange, Luxembourg CTG Luxembourg Temps pleinCTG IT Solutions is an IT Services Company dedicated to European Institutions. We are currently hiring a Service Desk Operator, to join the Service Desk multicultural team of the and to be responsible for providing first level IT support to all its usersYour missionsYour are the first line user liaison: you receive calls and emails from all the client's...
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