Service Desk Manager

il y a 2 semaines

Bertrange, Luxembourg Proximus Luxembourg Temps plein
Service Desk Manager


About Proximus Luxembourg


Proximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit.


With PSF support status, the company has almost 750 employees. All these experts share a passion for digital technology, a spirit of openness and innovation, and a desire to simplify, connect and make their customers' personal and professional activities ever more secure.


Proximus Luxembourg is actively contributing to the acceleration of Luxembourg's digitalisation and its economic influence through the development of connectivity, resilient infrastructures and 5G, as well as innovative technologies such as Blockchain, Artificial Intelligence, Machine Learning and IoT.


Proximus Luxembourg is a subsidiary of the Proximus group (Euronext Brussels: PROX), provider of digital services and communication solutions operating in the Belgian and international markets.

Telindus Luxembourg – Share more than technologies


Telindus is a brand of Proximus Luxembourg.


Founded in 1979, Telindus Luxembourg accompanies all organizations in their digital transformation, by providing holistic ICT & Telecommunication solutions, as well as tailored support services. Its areas of expertise include Telecommunication Services, ICT Infrastructure, Multi-Cloud, Digital Finance Solutions, Cybersecurity, Business Applications, Managed Services and Training.

Always in search of innovation, Telindus works daily to boost the growth of its customers.


Job Content


Join our dynamic team as a Service Desk Manager and be at the forefront of customer-centric and agile service delivery. We are a leading firm dedicated to enhancing customer experience through strategic service management and continuous improvements. If you have a passion for technology-driven solutions and a commitment to excellence, we invite you to apply.


Key Responsibilities


  • HR Management:
  • Lead the Call Desk and Customer Experience Management teams, fostering an environment of growth and excellence.
  • Service Desk Operations:
  • Champion the evolution of Service Desk services, ensuring continuous improvement and scope expansion to accompany new IT services proposed to our customers.
  • Implement strategies for first call resolution management to enhance customer experience and reduce dependencies on technical teams.
  • Third-Party Management:
  • Handle contractual and operational aspects of Service Desk third-party engagements, ensuring compliance and efficiency in service delivery.
  • Strategic Development:
  • Develop and refine Service Desk strategy to cover and even anticipate new demands.
  • Leverage AI in the day to day Service Desk life
  • Customer and Client Relations:
  • Manage customer experience and client communication strategies to maintain high satisfaction rates.
  • Leadership and Collaboration:
  • Act as a Service Desk competency leader, contributing to customer proposals and leading customer onboarding initiatives.


Profile


Requirements


  • Proven experience as a Service Desk Leader with a strong background in Service Desk strategy development.
  • Extensive knowledge in HR and team management specific to IT service contexts.
  • Proficient in Service Desk Management and Customer Experience Management (CXM).
  • Experience in IT Service Desk, End-User Service Desk (including Azure/M365)
  • Well-versed in ITIL practices with substantial project management experience.
  • Skilled in contract management and third-party negotiations with a keen understanding of budget and financial oversight.
  • Excellent communication, interpersonal, and leadership skills.
  • AI understanding and used cases for Service Desk activities


Qualifications


  • Master's degree in a relevant field (Information Technology, Business Administration) is required.
  • Certifications in ITIL, Project Management, and/or related fields are desirable.


What We Offer


  • Competitive salary package with comprehensive benefits.
  • Opportunities for professional development and certification.
  • A collaborative work environment that values innovation and efficiency.
  • A chance to work with some of the industry’s most talented professionals and leading-edge technologies.


How to Apply


Please send your resume and a cover letter highlighting your relevant experience and why you would be the perfect fit for this role. We look forward to transforming the future of service delivery with you


Our Offer


A professional and stimulating work environment in the IT & telecom sector. Multiple career opportunities within the Proximus Group at national and international level, cutting-edge training in new technologies, a wealth of recognized expertise. We also offer an attractive salary package and many other benefits.


Our company is an equal opportunity employer, valuing diversity in all its forms. We firmly believe that each individual brings a unique richness to our teams, and we are committed to creating an inclusive environment where every voice counts.


If at the end of the process your application is successful, you will be asked to provide an extract from your criminal record. Your personal information will be handled in compliance with applicable data protection laws.

  • Service Desk Manager

    il y a 2 semaines

    Bertrange, Luxembourg Proximus Luxembourg Temps plein

    Service Desk ManagerAbout Proximus LuxembourgProximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit.With PSF support status, the company has almost 750 employees. All these experts share a...

  • Fund Services Manager

    il y a 6 jours

    Bertrange, Luxembourg fundcraft Holdco S.ar.l Temps plein

    **About fundcraft**: fundcraft is a fast-growing, tech-powered fund services provider, aiming to revolutionise the fund management industry through our proprietary platform. Our dedicated team of financial experts, lawyers, tech developers, and data scientists are fully committed to turning the organisation to a leading fund services firm, in Europe and...

  • Treasury Specialist

    il y a 2 jours

    Bertrange, Luxembourg Koch Global Services Temps plein

    **Description** **Your Job** Be part of a Global Treasury Capability which manages the EMEA Treasury activities for several Global Corporate subsidiaries of Koch Industries Inc. Assist the Treasury Manager with the day-to-day EMEA cash management operations and treasury processes in a dynamic environment focused on value creation. **What You Will Do** -...

  • Junior Project Manager Luxembourg, Pds Projects

    il y a 4 semaines

    Bertrange, Luxembourg JLL Temps plein

    JLL supports the Whole You, personally and professionally. We are looking for a Junior Project Manager in our Project & Development Services (PDS) department in Luxembourg. About JLL We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over...

  • Tétris Intern Project Manager Luxembourg

    il y a 2 jours

    Bertrange, Luxembourg JLL Temps plein

    JLL supports the Whole You, personally and professionally. We are looking for a Intern Project Manager for our team in Luxembourg. About Tetris Tétris, a subsidiary of JLL Group, specializes in the design and development of professional work spaces. We assist our clients as a consultant and general contractor and offer a full turnkey service to companies...

  • Fund Services Trainee

    il y a 10 heures

    Bertrange, Luxembourg fundcraft Holdco S.ar.l Temps plein

    **About fundcraft**: fundcraft is a fast-growing, tech-powered fund services provider, aiming to revolutionise the fund management industry through our proprietary platform. Our dedicated team of financial experts, lawyers, tech developers, and data scientists are fully committed to turning the organisation to a leading fund services firm, in Europe and...

  • Fund Services Associate

    il y a 6 jours

    Bertrange, Luxembourg fundcraft Holdco S.ar.l Temps plein

    **About fundcraft**: fundcraft is a fast-growing, tech-powered fund services provider, aiming to revolutionise the fund management industry through our proprietary platform. Our dedicated team of financial experts, lawyers, tech developers, and data scientists are fully committed to turning the organisation to a leading fund services firm, in Europe and...

  • Customer Service

    il y a 4 semaines

    Bertrange, Luxembourg SECO Luxembourg Temps plein

    Description SECO Luxembourg est à la recherche d'un(e) Agent de Service Client enthousiaste et compétent pour être le premier point de contact avec les clients, traiter leurs demandes et assurer un suivi efficace. Ce rôle est crucial pour garantir une expérience client exceptionnelle à travers une communication fluide et un traitement efficace des...

  • Project Manager

    il y a 6 jours

    Bertrange, Luxembourg CTG Temps plein

    **Regulatory Compliance**Luxembourg**: Andrada Mocian Recruitment Manager **Your Mission**: - Manage operations in hardware deployment projects, ensuring successful planning and execution. - Oversee replacement programs, including obsolescence management, to ensure the seamless transition of hardware. - Lead the implementation of new services,...

  • Problem Manager

    il y a 2 semaines

    Bertrange, Luxembourg Proximus Luxembourg Temps plein

    Problem Manager - AAbout Proximus LuxembourgProximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit.With PSF support status, the company has almost 750 employees. All these experts share a passion...

  • Problem Manager

    il y a 3 semaines

    Bertrange, Luxembourg Proximus Luxembourg Temps plein

    Problem Manager - AAbout Proximus LuxembourgProximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit.With PSF support status, the company has almost 750 employees. All these experts share a passion...

  • Fund Services Senior Associate

    il y a 6 jours

    Bertrange, Luxembourg fundcraft Holdco S.ar.l Temps plein

    **About fundcraft**: fundcraft is a fast-growing, tech-powered fund services provider, aiming to revolutionise the fund management industry through our proprietary platform. Our dedicated team of financial experts, lawyers, tech developers, and data scientists are fully committed to turning the organisation to a leading fund services firm, in Europe and...

  • Hospitality Manager

    il y a 3 semaines

    Bertrange, Luxembourg Sodexo Luxembourg Temps plein

    Hospitality Manager (m/f/x) - CDI 40h/semaineNotre sociétéTravailler chez Sodexo, c'est plus qu'un job, c'est faire partie d'une aventure humaine où nos actions du quotidien ont un impact fort.C'est Appartenir à une équipe qui vous permet d'Agir avec conviction et de Grandir au quotidien.Vos talentsAfin de nous accompagner dans cette aventure, nous...

  • Risk Manager

    il y a 4 jours

    Bertrange, Luxembourg fundcraft Holdco S.ar.l Temps plein

    **About fundcraft**: fundcraft is a fast-growing, tech-powered fund services provider, aiming to revolutionise the fund management industry through our proprietary platform. Our dedicated team of financial experts, lawyers, tech developers, and data scientists are fully committed to turning the organisation to a leading fund services firm, in Europe and...

  • Service Owner CDM

    il y a 2 semaines

    Bertrange, Luxembourg Proximus Luxembourg Temps plein

    Service Owner CDMAbout Proximus LuxembourgProximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit.With PSF support status, the company has almost 750 employees. All these experts share a passion...

  • Service Owner CDM

    il y a 3 semaines

    Bertrange, Luxembourg Proximus Luxembourg Temps plein

    Service Owner CDMAbout Proximus LuxembourgProximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit.With PSF support status, the company has almost 750 employees. All these experts share a passion...

  • Account Manager

    il y a 4 semaines

    Bertrange, Luxembourg Proximus Luxembourg Temps plein

    Account ManagerAbout Proximus Luxembourg:Proximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit.With PSF support status, the company has almost 750 employees. All these experts share a passion...

  • Presales – Managed Security Services

    il y a 3 semaines

    Bertrange, Luxembourg Proximus Luxembourg Temps plein

    Presales – Managed Security ServicesAbout Proximus LuxembourgProximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit.With PSF support status, the company has almost 750 employees. All these...

  • Commercial - Facility Management

    il y a 4 semaines

    Bertrange, Luxembourg Atalian Global Services Luxembourg Sàrl Temps plein

    L'entreprise : Atalian Global Services Luxembourg Un groupe fondé en 1944, un expert reconnu et un acteur de référence des Facility Services. ATALIAN accompagne les entreprises et les collectivités en façonnant avec elles les solutions adaptées à leurs besoins.Nous proposons à nos clients les prestations suivantes : Facility Management, hygiène,...

  • Legal Distribution Manager

    il y a 7 jours

    Bertrange, Luxembourg BDA Global Services Temps plein

    BDA Global Services is looking for a Legal Distribution Manager (M/F) on a permanent contract as part of a mission for one of our partners based in Luxembourg. **Description** - Maintaining a library of distribution agreements with brokers, referrers, and agents and centralizing negotiating - be in charge of the distribution partners' yearly cycle of due...