The BMC Helix Application Manager is responsible for the functional administration, governance, optimization, and continuous improvement of the BMC Helix application landscape. The role ensures that the platform effectively supports business and IT service management processes while aligning with organizational objectives and user needs.
Key Responsibilities
1. Application Ownership
- Act as the primary owner of the BMC Helix application from a functional perspective.
- Define and maintain the application roadmap in alignment with business objectives.
- Ensure that application capabilities support operational and service management requirements.
- Manage the application lifecycle and continuous improvement initiatives.
- Customisation des différents modules
- implémentation de nouveaux Services Requests et maintenance des existants
2. Operations and Support
- Provide Level 2 support.
- Investigate and resolve incidents in collaboration with BMC Helix Platform Administrator and BCL technical teams.
- Participate in Problem Management and Root Cause Analysis (RCA).
- Coordinate escalations with BMC Software and other vendors when required.
3. Functional Administration
- Manage application configurations and settings and document them.
- Implement and maintain service catalog.
- Manage user roles, permissions, and functional access requirements.
- Ensure data quality and consistency within the application.
4. Testing and Release Validation
- Define and coordinate User Acceptance Testing (UAT).
- Validate new features, configurations, and releases.
- Perform non-regression tests after all kinds of updates or upgrades
5. Reporting and Analytics
- Define and maintain operational and management dashboards.
- Monitor application usage.
- Produce reports on service management performance and KPIs.
- Identify opportunities for process and service improvement.
6. Documentation
- Document every configuration or development.
Requirements
- Skills
- BMC Digital workspace Advanced
- BMC Helix ITSM Advanced
- ITIL Advanced
- ITSM Advanced
Benefits
-
BMC Package application specialist
Il y a 2 heures
Luxembourg, Canton de Luxembourg EKXEL IT Services & Financial Engineering Temps pleinÀ propos de EKXEL IT Services & Financial EngineeringAre you looking for a challenging opportunity and want to take advantage of a great job to give new inpulse to your career? This offer is for you.In order to support one of our clients, a large and famous Financial European Public Institution in Luxembourg, we are looking for a BMC Package application...
-
EKXEL - BMC Remedy ITSM Consultant with developer skills
Il y a 2 heures
Luxembourg, Canton de Luxembourg EKXEL IT Services & Financial Engineering Temps pleinÀ propos de EKXEL IT Services & Financial EngineeringAre you looking for a challenging opportunity and want to take advantage of a great job to give new inpulse to your career? This offer is for you.In order to support one of our clients, a large and famous Financial European Public Institution in Luxembourg, we are looking for a BMC Developer. EKXEL...
-
Helix Application Manager
Il y a 1 mois
Luxembourg, Ville de Luxembourg ThoughtLabs Belgium Temps plein 55 € - 62 € CDIBMC Helix Application Manager (Medior) Location: Luxembourg (Onsite – Telework max. 1-2 days/week) Long-term mission (Extension possible) Key Requirements Strong hands-on experience with: BMC Helix ITSM BMC Digital Workplace (DWP) Smart IT CMDB Service Catalog Management Advanced knowledge of ITIL and IT Service...
-
Senior Python
Il y a 2 mois
Luxembourg, Ville de Luxembourg NEOFACTO Temps pleinWe are looking for a Senior Python & AI Developer to join a team for a 6-month contract. In this role, you will work on strategic projects involving the implementation of Artificial Intelligence solutions and the automation/integration of the security and ITSM tools. You will also act as the operational backup for the internal expert on secret...
-
Application Manager
Il y a 2 mois
Luxembourg, Ville de Luxembourg ThoughtBot Temps pleinB2B Freelance contract CDI contract also available Deadline: 25/07/2026 Focus: BMC Helix Expected Services The BMC Helix Application Manager is responsible for functional administration, governance, optimization, and continuous improvement of the BMC Helix application landscape. The role ensures the platform supports business and IT...
-
BMC Helix Application Manager Back up Part Time
Il y a 2 mois
Luxembourg, Luxembourg BCL Temps pleinWe are Looking a BMC Helix Application Manager Back up This position is the back-up of the BMC Helix Application Manager: the mission is on-call only and services will be requested if BMC Helix Application Manager is unavailable or absences in the team need coverage. Key Responsibilities 1. Application...
-
BMC Helix Application Manager
Il y a 2 mois
Luxembourg, Ville de Luxembourg Itproposal Temps pleinJob Description – BMC Helix Application Manager (Medior) We are seeking a Medior BMC Helix Application Manager to oversee the functional administration, optimization, and continuous improvement of an enterprise BMC Helix ITSM platform. The role focuses on ensuring the platform effectively supports IT service management processes, business needs, and...
-
BMC Helix Application Manager
Il y a 2 mois
Luxembourg, Ville de Luxembourg Itproposal Temps pleinJob Description – BMC Helix Application Manager (Backup / On-Call) We are seeking a Medior BMC Helix Application Manager to provide on-call backup support for the primary Application Manager. This role is responsible for ensuring the continuity of the BMC Helix ITSM platform during planned or unplanned absences by managing functional administration,...
-
BMC Helix Platform Administrator
Il y a 2 mois
Luxembourg, Luxembourg BCL Temps pleinWe are looking for a BMC Helix Platform Administrator - Part Time (1/5) The BMC Helix Platform Administrator is responsible for the administration, availability, performance, security, and continuous improvement of the BMC Helix platform hosted in the customer’s private cloud environment. The role ensures the...
-
Senior Automation Tester
Il y a 2 mois
Luxembourg, Ville de Luxembourg Altherias Temps pleinWe are looking for a Senior Automation Tester (Selenium) for a key client based in Luxembourg Main tasks Coordinate the installation of the tool and the initial setup Create the methodology for the testing of the application Define the rules for organizing test cases and schedules for automated test execution Review the test cases...