Service Support Engineer

About Our Company “We partner with Europe to empower and enhance a sustainable energy market”. Located in Luxembourg, we are a service company that hosts Europe's single leading trading platform(e-CAT) for cross-border transmission capacity. On behalf of TSOs, we auction the available long and short-term transmission capacity rights on all internal EU borders. On the 1st of October 2018, JAO became the Single Allocation Platform (SAP) for all European Transmission System Operators (TSOs) that operate in accordance with EU legislation, since it is able to implement and fulfill all regulatory obligations and requirements. We provide accounting (clearing and settlement), contracting, reporting and project support services. About The Job We are looking for a Service Support Engineer to ensure the stability and continuity of our business applications by providing first and second-level support, troubleshooting technical issues, and coordinating their resolution with internal IT teams and external suppliers. You will play an important role in monitoring applications, managing incidents, supporting disaster recovery activities, and continuously improving technical documentation and recovery procedures. Key activities in the position:
• Be responsible for first/second level support of the IT applications, monitoring, reporting, troubleshooting, and ensuring proper follow up on known issues
• Be knowledgeable of all computer systems and applications in the organisation
• Diagnose, troubleshoot, and escalate issues to the proper L3 Team in order to ensure business continuity
• Provide second level support
• Provide solutions for ongoing IT issues
• Provide technical feedback and write incident reports
• Maintain and support business applications following existing procedures
• Follow up and coordinate incident resolution with different suppliers and internal IT Teams
• Participate in Disaster Recovery Tests
• Participate in the On-Call rotation
• Document and Update system recovery procedures
• Perform any ad-hoc activities in relation to the role We are looking for someone with the following skills set:
• Degree Education Level in IT (2 years after A-level)
• Information Technology degree
• Fluent in English with excellent written and spoken skills, any other language will be being an advantage
• 2-5 years of experience in a similar position
• Experience with LINUX server
• Experience with Databases (PostgreSQL/MySQL)
• Experience with Application support troubleshooting/analysing/providing solution
• Knowledge of MSSQL is considered as an asset
• Knowledge of IT systems and windows applications
• Knowledge in Kubernetes an advantage
• Experience in user support and troubleshooting
• Analytic reasoning with a solution oriented mindset
• Excellent communication skills
• Open mind with an interest in discovering root causes and solving problems Additional Requirement According to the Luxembourg law of July 23rd 2016 (as amended), the successful applicant will be required to provide a Criminal Record before signing the employment contract.

We offer
• Salary paid on 13 months basis.
• 31 days holidays per year.
• Up to 40% of home office for Luxemburgish residents, 25% maximum for non-residents after successful passing of the probation period.
• 150 Euros per month towards transportation (Bus/Train) or full reimbursement of parking tickets outside the office.
• 50 Euros per month towards sport.
• 18 Luncheon vouchers per month.
• DKV complementary health insurance for you and your close family members.
• Pension plan, including Life and Disability Benefits.
• 1,000 Euros towards training per year. In an industry that poses unique challenges and operates under stringent regulations, we are committed to creating an environment where our employees can build a solid foundation of knowledge and expertise, while growing and thriving in a positive, professional atmosphere. Join us for new professional adventures