Manager - Company Performance Programmes

Description **Manager - Company Performance Programmes LU/FR/EN (M/F)**: - Permanent contract, full-time, Ref.: CPPMAN_ Are you interested in carrying out a mission at the national innovation agency to contribute to Luxembourg’s economic development through innovation? Are you willing to join a professional, multidisciplinary, dynamic and human-sized organisation undertaking a transformation programme to better serve companies and stakeholders and develop more impactful projects and initiatives? Are you analytical, forward-thinking and client-focused? Then this job opportunity is for you The recently created Innovation & Funding Support department (“IF&S”) department comprises five services: - ** Defence Activities **supporting Luxembourg industry and research organisations in integrating the European defence value chain (EU/NATO) and developing solutions in response to agreed capability needs. - **Digital Transformation** supporting manufacturing companies in their digital transformation journey. - ** Company Performance Programmes** offering tailored-made support to companies through performance programmes in order to address specific digital, sustainability or innovation challenges. The team also coordinates and manages Luxinnovation’s participation in the Enterprise Europe Network (EEN) alongside partner organisations, delivering assessment and matchmaking services for companies. The Manager of the Company Performance Programmes service will report to the IFS Director. He/she will manage a small team offering a range of services, tools and programmes aimed at helping companies become more efficient. The “Fit 4” performance programmes managed by the team - Fit 4 Digital, Fit 4 Innovation and Fit 4 Sustainability - offer companies the opportunity to benefit from thematic and technical assessments carried out by independent experts who deliver roadmaps which the companies can implement in order to transform or improve their activities through innovation, digitalisation or the reduction of their carbon footprint. In addition to ensuring a good coordination of the activities and the team, the Manager of the Company Performance Programmes will provide a significant contribution to Luxinnovation’s on-going Transformation Programme by: - Contributing to the structuration and clarification of services offered by the team. - Structuring team activities and organisation for more efficiency and impact. - Suggesting improvements, as a key ambassador of the transformation process. **KEY-RESPONSIBILITIES**: In close coordination with your director, **implement Luxinnovation’s strategy** within your scope of responsibility: - Design and formulate annual objectives, action plans and projects. - Monitor and evaluate the implementation of planned activities. - Monitor key performance indicators related to the Company Performance Programmes service. - Implement measures to assess and improve the effectiveness of our programmes. Be responsible for** structuring and organising the Company Performance programmes**: - Develop a complete overview of the past, current and planned actions carried out by the team with individual companies, avoiding redundancy of contacts with companies, implementing a thorough back-up system, and ensuring the integral documentation in the CRM system. - Based on the findings of the companies' roadmaps de ensure a smooth handover to other services within the agency with a particular focus on National Funding, and, when relevant, to other partners in the ecosystem. - Ensure an efficient selection and monitoring process of high-quality consultants who carry out assessments and develop roadmaps for companies under the performance programmes and keep an updated reference base - When relevant, produce new or updated specifications to identify and select experts. - Ensure company satisfaction with the actions undertaken by your team members and external consultants. - Structure knowledge (observations, findings, identified gaps, best practices, etc.) collected during contact and support of companies and ensure knowledge sharing with the management and other teams of Luxinnovation. **Support the promotion of Luxinnovation services** and raise awareness about the "Fit 4”** **performance programmes: - Coordinate information and awareness campaigns to promote the “Fit 4” performance programmes through communication and events - Contribute to presentations, participate in fairs and exchange at workshops and in discussion groups on innovation themes (e.g. the “Innovation Club”, a forum for skilled crafts companies managed by Luxinnovation and the Chamber of Skilled Crafts). **Initiate support and support companies in their efforts** - Detect, during meetings with companies, ideas, developments or projects that could benefit from support from Luxinnovation and, in particular, from the “Fit 4” performance programmes. - Lead and contribute, together with your team, to v