Implementation Specialist

il y a 2 semaines

Luxembourg Salonkee SA Temps plein

Salonkee is looking for a detail-oriented and process-driven **Implementation Specialist** to join our vibrant team in Luxembourg.

If you’re someone who embraces responsibility, values clear communication, and is always eager to learn and adapt, we’d love to connect with you.

**Key Responsibilities**:

- Account Setup: Efficiently set up accounts for new clients, ensuring all necessary information and documentation are accurately gathered and processed.
- Data Management: Migrating and integrating of client data into new accounts, ensuring accuracy and security of data with a keen eye for detail and accuracy.
- Collaboration: Build and maintain strong relationships with the Sales team to facilitate smooth client onboarding processes and anticipate the need for completion of data/documentation.
- Client Onboarding: Take charge of the onboarding process, including setup and administrative tasks, to ensure a seamless experience for new clients.
- Work closely with sales, technical support, and product development teams to ensure client needs are met and feedback is communicated for future improvements.
- The role may eventually evolve into a customer-facing position.

**Required** Skills and Qualifications**
- At least 1-2 years of relevant experience, preferably in a technical support, account management, or client services role, preferably in a technology or service-based company.
- Detail-oriented, process-driven, and solution-oriented with strong communication skills and the ability to take ownership of tasks.
- Strong ability to learn new processes and adapt to changing environments.
- High level of professional maturity and responsibility, ensuring that client data is handled with the utmost confidentiality and integrity.

**Useful** Skills and Qualifications**
- Good knowledge of Excel and technical acumen.
- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
- Strong organisational skills, proven ability to handle multiple tasks and prioritise in a fast-paced environment.
- Experience with CRM systems, data migration tools, and account management software is a plus
- Fluency in English is a must. Knowledge of additional languages, particularly German, Dutch, French or Italian, is a plus as we expand our operations.

**Why Join Us?**

Impact: Play a pivotal role in the success of our clients by ensuring their seamless onboarding and account setup.

Growth: This position offers ample opportunities for professional development and growth within a supportive and collaborative environment.

Culture: Join a team where your contributions are valued, and your professional growth is a priority.

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