Customer Journey Expert

REQ-10095993
- 27/06/2025
- Customer Journey Luemburg, Lu
- emburg- ING Bank

**Business Analyst - KYC AML FATCA**

ING Luembourg is looking for a **Customer Journey Epert,** who will be working in **KYC Tribe**, as part of **Delivery** Department, specifically active in the field of **KYC, AML, FATCA-CRS**.

**Job description**

This role requires eperience in operating in a comple environment and significant knowledge of the Banking regulatory landscape. It combines a **client-focused** approach with **analytical skills** and **result oriented** thinking.

You work in a **multidisciplinary team within ING's Agile organization**. As a Customer Journey Epert, you will:

- Identify business needs, balancing them together with your Product Owner;
- Create or fine-tune business rules for mappings between local and central databases;
- Perform testing before each release;
- Help reaching high data quality standards together with other squads;
- Contribute to process streamlining; Provide user support daily and contribute to change management for teams based both in Lu
- embourg and abroad.

**Your profile**
- Competencies / Behaviour:_
- You are enthusiastic and willing to learn;
- You are a naturally collaborative person who listens and invests in others to achieve common goals; You strive to bring fresh ideas to life and embrace challenges in a fast changing and comple
- environment;
- You love to challenge the status quo and are eager to propose creative solutions to problems;
- You have organizational and time management skills;
- You are data-focused and have strong analytical skills to interpret and translate business needs into operational processes.
- Eperience:_
- You have a Bachelor’s or Master’s degree preferably in Economics / Finance / Computer Science / Business Management; You have at least 3 years of relevant work e
- perience in the financial services industry, preferably as a Business analyst and/or within an Operational department; E
- perience, knowledge of KYC (Know Your Customer) policies for financial institutions is a plus
- Languages:_
- You are fluent in English and French;
- Any additional languages will be considered as an asset.

**Your working environment**

With over 900 employees in the Grand Duchy and thanks to the combination of our local presence and the strength of a robust multinational like ING, we offer our personal and business customers a wide range of solutions through the channel of their choice.
- ING is a global bank with a strong European base. 53,000 employees serve around 38.4 million customers, corporate clients and financial institutions in over 40 countries. Operating in the Grand Duchy of Luembourg since 1960 as a universal and accessible bank, our products include savings, payments, investments, loans and mortgages for retail and private banking customers, whom we sever serve online and through our network of branches. For our Wholesale Banking clients, we provide lending, sustainable finance, payment & cash management and fund services.
- Your place of work

**Eplore the area**

Questions? Just ask
Eunice YIU Sin Ling
- Bij ING willen we het beste uit mensen halen. Daarom hebben we een inclusieve cultuur waarin iedereen de kans krijgt om te groeien en een verschil te maken voor onze klanten en de samenleving. Diversiteit, gelijkheid en inclusie staan bij ons altijd voorop. We behan iedereen eerlijk, ongeacht leeftijd, geslacht, genderidentiteit, culturele achtergrond, ervaring, geloof, ras, etniciteit, beperking, gezinssituatie, seksuele geaardheid, sociale afkomst of wat dan ook. Heb je hulp nodig of kunnen we iets voor je doen tijdens je sollicitatie of gesprek? Neem dan contact op met de recruiter die bij de vacature vermeld staat. We werken graag samen met jou om het proces eerlijk en toegankelijk te maken. Lees hier meer over hoe wij staan voor diversiteit, inclusie en erbij horen.