Customer Success Analyst

il y a 4 jours

Luxembourg, Luxembourg AQMetrics Temps plein 60.000 € - 90.000 € par an

The Role 

Are you looking for a new challenge to grow an exciting SaaS company as a French Speaking Customer Success Analyst based in Ireland, France, Luxembourg or the UK  . Then continue reading

Who We Are:

AQMetrics is a leading provider of regulatory risk software to global financial institutions. Our SaaS platform is award-winning, and our range of products make regulatory risk management simple, secure, and globally compliant.

What We Value:People First

Putting people first is at the core of everything we do. It compels us to make decisions based on what is best for our people — employees, partners, and customers.

Customer Delight

We are customer focused. We strive to provide the best in class, to drive great customer experience through teamwork and high performance.

Integrity

We are committed to professional integrity. We conduct our business to the highest standards with skill, diligence and responsibility. Professional trust, honesty and compliance are at the core of our culture.

Innovation

We value ideas and encourage innovation every day.

Why we need you:

AQMetrics is looking for an experienced Analyst to join our Regulatory Reporting team in supporting our customers with global reporting obligations.

In addition to providing excellence in Regulatory Reporting filings, you will help guide the design, development and support of next generation features on our core product.

This is an opportunity for a Funds and Regulatory Reporting expert, with knowledge of existing and emerging regulations,  to join a high-growth firm, changing the way investment managers stay compliant with global regulations.

What you will do:
  • Preparing and reviewing customer global regulatory reports, including AIFMD, Form PF, CPO-PQR, MiFID II and 13F
  • Assisting in the development of documentation, specifications and enhancements for the AQMetrics regulatory platform
  • Onboarding new customers to the AQMetrics platform, including data mapping, data onboarding and product training
  • Mapping of customer data sources to the AQMetrics data interface
  • Monitoring ongoing changes to existing and emerging regulatory requirements, constantly improving our regulatory reporting knowledge base
  • Ensuring an efficient, streamlined, high quality filing process for AQMetrics customers
  • Providing exceptional service to our customers by responding to queries in a professional manner
  • Working closely with our product engineering team to provide customer feedback on the AQMetrics solution to ensure our product continues to be enhanced


Requirements
  • Fluency in written and spoken French is essential 
  • Degree in Business/accounting or related discipline
  • Minimum 3 years' experience working in the Funds industry
  • Procedural and technical knowledge of the Fund accounting industry
  • Technical knowledge of Fund accounting, across multiple asset classes (equities, fixed income, FX, credit)
  • Understanding of OTC derivatives and/or listed derivatives
  • Experience with regulatory risk and compliance software including data mapping, workflows, configuration, rule testing and reporting
  • Ability to prioritise, multitask and work effectively within a team in a deadline-driven environment
  • Strong interpersonal skills and ability to effectively communicate and build relationships both internally and externally
  • A proactive and inquisitive approach toward new challenges and problem-solving
Benefits
  • Opportunity to be part of something special. AQMetrics is growing fast, and we want you to be part of our journey
  • People-centric culture
  • Competitive salary 
  • Excellent annual leave
  • Upskilling opportunities
  • Health Insurance 
  • Pension scheme
  • Flexible working
  • Bike to work scheme
  • Active social club with events throughout the year

  • Customer Success Manager

    il y a 6 jours

    Luxembourg, Luxembourg Salonkee S.A. Temps plein 60.000 € - 80.000 € par an

    LocationLuxembourg HQEmployment TypeFull timeLocation TypeHybridDepartmentCustomer Success (CSM)OverviewApplicationSalonkee is one of Europe's fastest-growing beauty-tech companies, helping thousands of salons simplify their daily operations and offer an outstanding experience to their clients.Our all-in-one software simplifies appointment scheduling,...

  • Customer Success Manager

    il y a 6 jours

    Luxembourg, Luxembourg Salonkee S.A. Temps plein 60.000 € - 80.000 € par an

    LocationLuxembourg HQEmployment TypeFull timeLocation TypeHybridDepartmentCustomer Success (CSM)OverviewApplicationSalonkee is one of Europe's fastest-growing beauty-tech companies, helping thousands of salons simplify their daily operations and offer an outstanding experience to their clients.Our all-in-one software simplifies appointment scheduling,...

  • Customer Success Manager

    il y a 6 jours

    Luxembourg, Luxembourg Salonkee S.A. Temps plein 60.000 € - 80.000 € par an

    LocationLuxembourg HQEmployment TypeFull timeLocation TypeHybridDepartmentCustomer Success (CSM)OverviewApplicationSalonkee is one of Europe's fastest-growing beauty-tech companies, helping thousands of salons simplify their daily operations and offer an outstanding experience to their clients.Our all-in-one software simplifies appointment scheduling,...

  • Customer Data Analyst

    il y a 6 jours

    Luxembourg, Luxembourg Copyrighto.2022 Temps plein 60.000 € - 90.000 € par an

    Job Location: ​Luxembourg​ About the Role: Ferrero Luxembourg HQ is looking for a Customer Data Analyst for 1-year fixed term contract, to support the BI&A Data team and help achieve the Group's data ambitions. Thanks to this opportunity, you will be the reference for Ferrero Business on Customer data domain (Retailer data at local level with...

  • Customer Funds Finance Analyst

    il y a 6 jours

    Luxembourg, Luxembourg PPRO Temps plein 60.000 € - 80.000 € par an

    At PPRO, our mission is to simplify access to local payment methods and our vision is to enable the sale of goods and services to anyone in the world using their preferred way to pay. We empower partners such as Ant Group, PayPal and Stripe to access new markets, connect with more customers, and accelerate their growth.Our strength lies in our diverse global...

  • Stagiaire - Business Analyst

    il y a 6 jours

    Luxembourg, Luxembourg Post Group Temps plein 30.000 € - 50.000 € par an

    Stagiaire - Business AnalystDate: 28 oct. 2025Lieu: Luxembourg, LuxembourgEntreprise: POST LuxembourgActeur majeur des télécoms et opérateur national du service postal et financier postal, le groupe POST Luxembourg est un pilier incontournable de l'économie luxembourgeoise.DEEP est la marque technologique de POST Luxembourg qui rassemble des experts du...

  • Microsoft Dynamics 365

    il y a 4 jours

    Luxembourg, Luxembourg Business Elements Temps plein 80.000 € - 120.000 € par an

    MS Dynamics (CRM / CE) Business Analyst / Functional Consultant TasksBe the point of contact for our customers and for your team for all functional aspects and knowledge related to the MS-Dynamics 365 CRM / CE (Customer Engagement) project.Analysing Business processes as-is and to-be (BPMN 2.0).Lead Customer interviews/workshopsGather and redact functional...

  • Customer Support

    il y a 6 jours

    Luxembourg, Luxembourg Salonkee S.A. Temps plein 40.000 € - 60.000 € par an

    LocationLuxembourg HQEmployment TypeFull timeLocation TypeHybridDepartmentCustomer Support (CS)OverviewApplicationSalonkee is one of Europe's fastest-growing beauty-tech companies, helping thousands of salons simplify their daily operations and offer an outstanding experience to their clients.Our all-in-one software simplifies appointment scheduling,...

  • Customer Support

    il y a 6 jours

    Luxembourg, Luxembourg Salonkee S.A. Temps plein 40.000 € - 60.000 € par an

    LocationLuxembourg HQEmployment TypeFull timeLocation TypeHybridDepartmentCustomer Support (CS)OverviewApplicationSalonkee is one of Europe's fastest-growing beauty-tech companies, helping thousands of salons simplify their daily operations and offer an outstanding experience to their clients.Our all-in-one software simplifies appointment scheduling,...

  • Customer Support

    il y a 6 jours

    Luxembourg, Luxembourg Salonkee S.A. Temps plein 40.000 € - 60.000 € par an

    LocationLuxembourg HQEmployment TypeFull timeLocation TypeHybridDepartmentCustomer Support (CS)OverviewApplicationSalonkee is one of Europe's fastest-growing beauty-tech companies, helping thousands of salons simplify their daily operations and offer an outstanding experience to their clients.Our all-in-one software simplifies appointment scheduling,...