Nsi - Business Analyst / Insurance Specialist

il y a 2 semaines


Luxembourg NSI Temps plein

**Job description**: To reinforce our teams, we are looking for a Business Analyst/Insurance Specialist speaking **French and English.** **Your main responsibilities**: - Contribute actively to all events of the sprints by asking, answering, and challenging - Undertake data analyses and interviews and introduce measuring instruments to understand how to improve the customer journey - Ensure all suggestions for improvements and solutions are validated by data - Optimize processes in a customer friendly way to maximize customer and business value - Truly understand your products, services, and customer processes end-to-end and you keep this knowledge up to date - Have deep understanding of the customer journey by monitoring customer satisfaction, availability, costs/revenue, and process quality - Can be involved in resolving customer complaints & incidents - Could be external speaker and contribute to industry knowledge **Job requirements**: **Your profile**: - You have at least 5 years of experience in a similar position - Fluent in **French **and **English**: - Technical Skills - ** IDD Knowledge**: - ** Knowledge of insurance products - commercial practice is preferable**: - ** CAA agreement is an asset** - Soft Skills - Ability to manage a very diverse set of stakeholders with very different priorities - Being curious, invest time to master your end-to-end product processes and stay up to date on markets trends, risks and product information - Ability to develop a long-term vision - Ability to take initiatives to improve products, processes, and channel policies - ensure that creative ideas are implemented - Supporting the agile organization & to perform as a team, trust and encourage each other and give feedback to promote continuous improvement & team development **_ **What is offered**: - Take the opportunity to join our "NSI family", where human values remain at the heart of our priorities - Permanent contract - Training courses - Dynamic and innovative environment - Be in the position to open your career perspectives - Competitive salary package **_



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