Nsi - Desktop Support & Hardware Technician - En/fr

il y a 1 jour


Luxembourg NSI Temps plein

**Job description**: To reinforce our teams, we are looking for a **Desktop Support and Hardware Technician** speaking English and French. **Your main responsibilities**: - Provide **Desktop & end-user support,** ensuring SLAs and service quality targets are met.- - Support system changes and deployments; minimize downtime and ensure seamless user experience. ** Manage hardware/software requests** and maintain accurate asset records. ** Contribute to technical projects, system upgrades**, and continuous improvement initiatives. ** Document procedures,** maintain knowledge bases, and support configuration standards. ** Build strong relationships with business teams** and act as a trusted IT partner.- Escalate complex issues when required and provide occasional remote support to other sites. **Job requirements**: ** Your profile**: - You have at least **5 years of experience in IT Support.**- **Fluent in English,** French and Polish are appreciated.- Technical Skills:- **Proven background support IT operation** in a banking environment.- Solid knowledge of **Microsoft Office, Windows environments, hardware & network basics**.- Proven ability to **troubleshoot complex desktop and productivity tool issues**. ** Understanding of LAN / WAN, multi-domain environments and connectivity troubleshooting**.- Knowledge of **ITIL best practices.**- - Soft Skills- - **Strong customer service mindset** and experience supporting demanding business users.- Proactive mindset, ownership, and reliability. ** Team-player** with strong communication skills. ** Ability to prioritise, stay calm under pressure**, and deliver a **great user experience.** ** What is offered**: - Take the opportunity to join our "NSI family", where human values remain at the heart of our priorities- Permanent contract- Training courses- Dynamic and innovative environment- Be in the position to open your career perspectives- Competitive salary package **_ NSILuxembourgPSF


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