Infrastructure Support and Workstation Specialist
il y a 1 semaine
A career at _Lombard Odier_ means working for a renowned global wealth and asset manager, with a strong focus on sustainable investing. An innovative bank of choice for private and institutional clients, our independently owned Firm is one of the best-capitalised banking groups in the world, managing close to CHF_
- 300 billion and operating from over 25 offices across 4 continents._
- With a history spanning over 225 years, _Lombard Odier_ is an investment house providing a comprehensive offering of discretionary and advisory portfolio management, wealth services and custody. We also offer asset management services and investment strategies through Lombard Odier Investment Managers and provide_
- advanced banking technology to other financial institutions._
- “Rethink Everything” is our philosophy_ - it is at the heart of everything we do. We have grown stronger through more than 40 financial crises by rethinking the world around us to provide a fresh investment perspective for our clients._
As member of the Workstation Specialist Team, your main objective is to troubleshoot and resolve issues escalated by the Service Desk.
YOUR ROLE- Analyze and resolve Infrastructure related Incidents, escalated by Service Desk,- Includes: Workstation, Telephony, Mailing, Mobility & Printing related incidents,- Calling end-users for Incident Troubleshooting,- Close interaction with Service Desk and level 3 services facilitating the resolution or dispatching of Incidents,- Coordinate with different IT Departments (packaging, security, system, network, etc.)- Workstations and logs monitoring through Nexthink, Splunk, Event Viewer, etc- Create procedures for improving the troubleshooting process.
YOUR PROFILE- Bachelor's degree in IT or equivalent experience- Minimum 2 years’ experience in Level 2 Support- Good command of Windows 10, Office 365/2019, Active Directory, Exchange environment, Citrix- Good command of mobility solutions MDM / AirWatch, Microsoft Teams, Kurmi, Cisco Jabber,- Good knowledge in scripting (PowerShell, VBScript, Splunk, Nexthink, general deployment & packaging concepts (SCCM, App-V)- You are proactive, able to work quickly and having good technical investigation skills. Autonomous, organized, with a sense of priorities and a strong team spirit. Good stress management- Fluency in written and spoken French and English
- Our Maison’s DNA_ is defined by five core values. _Excellence_ drives us to be the best at what we do, while _Innovation_ fuels our progress. _Respect_ underpins every interaction, and _Integrity_ shapes our actions. Together, we are _One Team_, united in serving our clients with unwavering dedication._
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