Junior Customer Care Officer

**Pluxee** is the leading global **partner for employee benefits and engagement**. We're opening a world of opportunities for everyone, and our new brand is brimming with ambition for the future We are committed to working sustainably and responsibly with local communities.

We provide over 250 pioneering products in **31 countries** and partner with 1.7 million traders. This helps our employees better enjoy what truly matters in their lives.

At **Pluxee**, we take pride in our commitment to environmental
sustainability, our focus on fair employment and diversity, our new ways of
working **independently**, and **flexibility** for the well-being of our talents. Joining us means
evolving in a collaborative and innovative environment where each employee is
recognized and receives the necessary support for their development. We firmly believe that the quality of life for our customers and service consumers begins with our own employees. Therefore, your well-being at work is one of our priorities.

**JUNIOR**
**CUSTOMER CARE OFFICER - B2C CALL (M/F/X)**

As a key member of our **call center**, you will be responsible for providing exceptional **consumer service** by handling **inbound** and **outbound calls**, addressing **consumer inquiries**, and ensuring a positive experience.

**Responsibilities**:

- Handle inbound and outbound calls in a professional and courteous manner
- Address consumer inquiries, complaints, and requests related to products or services
- Provide accurate and timely information to consumers about our products and services
- Resolve consumer concerns effectively, aiming for first-call resolution
- Document and update consumer interactions in the CRM system
- Follow call center scripts and best practices while maintaining flexibility to adapt to different situations
- Meet or exceed performance targets, including call quality, consumer satisfaction, and call handling time
- Escalate complex issues to appropriate departments or supervisors when necessary
- Maintain a positive and professional attitude, even in challenging situations

**Qualifications**:

- BAC + 2 Minimum
- Previous experience in a consumer service or call center environment is a plus
- Strong verbal and written communication skills
- Active listening and problem-solving abilities
- Ability to multitask and manage time effectively in a fast-paced environment
- Strong attention to detail and accuracy
- Ability to work well both independently and as part of a team
- Positive attitude and a commitment to delivering exceptional consumer service
- Bilingual skills (**French**/**English**)
- Familiarity with consumer service metrics and key performance indicators (KPIs)

**Our Offer**:

- A meaningful job: build the future of employee benefits and contribute to the quality of life at work for others, you will impact positively local communities too.
- A great culture: we respect and care authentically about our people, we embrace work life balance, new ideas and we have a lot of fun .
- When you start your job, you will receive adequate onboarding and training which will allow you to have a good command of Pluxee products and related procedures.
- A full-time permanent contract
- A competitive salary with extra-legal benefits : 13th month, pension plan, bonus, meal vouchers, insurance, 30 days of leave, pecule de vacances
- A pleasant work environment in a dynamic and inspiring company.
- A work-life balance with work at home : according to agreements for cross-border workers
- Shift flexibility required (Monday to Friday 08h30 - 17h30)

Pay: €3,500.00 - €4,000.00 per month

Application Deadline: 15/07/2025